Custom InkReviews 7,272

Good quality T-shirt. Very Impressed. Received it within a week. Shirt was larger than what I expected. The dimension of my design looked a little off, but I like Custom Ink T-shirt Design Lab. It gave me control of the creative process. They have a lot of Artwork Categories to choose from, too. It was my first T-shirt design and I'll try it again with Custom Ink. My friends will probably ask what does my T-shirt means, but it was the kind of mood that I was in at the time. "Walk on." There's a story behind this famous quote. "When life gives you obstacles you must summon the courage and walk on!" - Bruce Lee.

Horrible experience for me personally. Initially, customer service was excellent; they combined two orders I had placed online and saved me some money on design. I like honesty and transparency, especially when I would have paid it anyway.

Then the crummy service happens, 24 hours before I was to receive my order, I received an email stating that they misprinted my shirts. You would think they would be able to make others, but instead, that delays my shipment. I was offered a voucher for my next purchase ( 25 dollars) for an $837 order that needed to be here on time for a video shoot.

In short, when I requested that the voucher be applied to the order, the rep said can't do that. I asked to cancel the order instead, and I'll take my business elsewhere. Compromise in business is essential, and the lack of compromise is the reason why I'll never do business with custom ink.

Our design concept was difficult to execute, yet CustomInk developed the entire design for us and placed it exactly where we wanted. Great design team, and a wonderful experience from first contact to finished product. They worked REALLY hard to make exactly what we wanted, and they got it 100% right. If we could give 10 stars instead of 5, we would! Shipping was fast, and follow up was excellent. A wonderful experience from start to finish.

Horrible customer service. All of our items come in extremely small- quite literally the small on on of our 5'4" 110 lb girls looked painted on and was a belly shirt. I spoke with Adrianna and she was not at all helpful and her attitude was quite crass. She told me in order to "potentially be able to help us" we would have to return all of the shirts and they would have to measure them and confirm it did not fall within their product size chart. If any of the shirts did fall within 1/2" of their products "size chart", they could do nothing about it because they couldn't resell the shirts to someone else. We actually were planning on ordering a LOT more shirts and promotional items for our upcoming events as well. It is unfortunate that one customer service rep's complete refusal to help the customer (her entire job description) can ruin an entire experience. We will not be back. Do not waste your time with Custom Ink.

First, art is subjective. This already creates a obstacle for this company when workimg with the public, because one person may not have the same opinion about the way something looks. I designed a shirt, actually many shirts, with the program on the site. The program is insanely detailed, allowing an incredible range of fonts and designs, as well as, allowing you to upload your own art. It was really fun and incredibly easy, even for beginning artists. My design looked like the size I wanted online, but would have been very different when printed. If you order, I suggest going one whole size bigger thsn you see online, so if you have the font at 2 - go to 3. I had to call customer service a few times and they were all very friendly and understsnding. The ultimately helped me with my design and it came out great. BEFORE you submit your order, please use their resources and have them help you ensure the design you make will be printed the way you envisioned it. They have an entire department for that. Designs may look very different on the online model than they may look on you or on the shirt when it is laying flat. They have an enormous assortment of products, but only a few for minimum orders. Gildan tee shirt material is a little rough, but durable and thick. My only regret is not using Hanes tagless for a single order. The synopsis is, it's an amazing site that will let you create a very personal item for just a few dollars more than a store bought item that everyone else owns. They are very friendly and they worked with me, really doing much more than I expected to give me the product that I envisioned. Thank you Custom Ink.
I don't know why my picture is sideways on this site, it took it upright.

I ordered a T-shirt from custom ink and it got returned to the sender due to an address change. They graciously sent me a new one and the same problem happened. I finally went to the post office and they said the change of address never got processed through their computer system so after they finally changed it I called custom ink again and they sent me a third one! They gave me no hassle at all and were so nice about sending me a new one. They even said they would get it to me before Christmas so they could make sure someone would get their gift! Thank you so much Custom Ink! I will reccomend you to anyone!

I have tried doing business with them 6 times and every time I hear good information a few days later being told was "accidental" misinformation. It is not so much of an accident when they do it every time. Each sales rep says different answers to your same questions. My last that cut the string, I asked about the fundraising they do and the lady said they have a high traffic site they put all of their fundraisers on so I can but do not have to market to get results. Today, 3 business day later, I go on there seeing no activity, no click, views, absolutely nothing. I went to the chat and it was the same lady that said it is a 100% result of your own marketing and they have no part. She also said no they do not have traffic but I have to bring my own. With that, there is no reason to have them involved. Go to Micheals and get shirts printed that I sell myself

I placed an order on Oct. 9th 2012 for two hoodies. I made it so that it could be delivered the week of my event. The website was very easy to use and they have tons of items to choose from. Customizing my items was very easy and it was quick and easy. The day of delivery(10/22/18) I was keeping up with it. It was marked delivered but it never showed up. I called customer service immediately and they remade my order to be certified for delivery 10/26/18. They showed up that day at 7 p.m. I was ecstatic and so happy. They were everything that I could have imagined. Only problem I wish the picture on the front was bigger. I am so happy. Thank you so much.

I don't know what these people who left bad reviews are smoking, the experience I had with Custom Ink was incredible!

One of my team members thought he was a 3XL but had actually gained a little weight and didn't realize it. They worked with me to get a free replacement one size larger because they said "one of your team members shouldn't need to feel left out".

I also had word art printed on the back and they reached out to me to let me know they were worried some of the smaller fonts wouldn't print well. I didn't have the original file so they offered to have their design team work on it. Turned out amazing!

AND they still shipped it to me in the promised two weeks!

Ordered T-shirts for event, received very poor quality prints! For refund, they have strict limitations and have to "agree" that print is low quality- no real customer satisfaction guarantee, per company call

I looked at all the reviews and given my time crunch, I went with Custom Ink. Their cusotmer service is excellent though. Everyone speaks perfect English, which was a surprise for me. They also never got anything wrong when I kept asking questions or adding to the order.

However, the print quality is really bad. I went with DTG and when the shirts arrived, the colors were already faded with weird white specs all over. After one wash, per their instructions, they were already faded. The price was cheap for the print job (per t-shirt), but it is disappointing quality.

There´s a reason their Facebook page doesn´t allow you to post a review.

1. Our order was incorrect. They shorted us several shirts (all of which were larger sizes that they upcharged us for, because of course they were) for a rush order that we paid extra for. They were unable to reprint the shirts for us in time for our event.
2. The sales team's attitude to the issue was essentially "That sucks. Too bad! We could get them to you AFTER they've become useless though!" Not helpful.
3. A good chunk of the shirts appear to have brown spotting on them, like a printer spilled some chocolate on them (on whit shirts, of course).

Never using them again. I'd rather pay double and actually get what I ordered in the quality I'd expect.