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Custom Ink

How would you rate Custom Ink?
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Sharon T.
California
1 review
0 helpful votes
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Very impressed!
July 14, 2020

Very impressed! This was a spur of the moment purchase. Your website and the person who helped via chat were top notch. I typed a quick question and in an instant my shirt was ready to go. Arrived sooner than promised and surpassed all expectations! I'm now a fan and a customer for life! Yes

Date of experience: September 3, 2020
Michael C.
California
1 review
0 helpful votes
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I love Custom Ink!
July 28, 2020

I love Custom Ink! So many colours of shirts to choose from, and the silk-screening has always been consistent and clear. We have people ask us for our company shirts because they love our logo, and the cool colours that we've gotten to choose from. It is really nice to be able to organize the whole thing online and receive our new work shirts so quickly. So far, after 4 years of ordering shirts I haven't had one bad shirt arrive. Quality material and quality screen-printing. It makes running my own business that much easier! Thank you!

Date of experience: September 3, 2020
Michael W.
California
1 review
0 helpful votes
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As I said above "detailing", On my first visit whenever that was, a few years? I used your screening team? (chat line) to fill in colors I needed, such as white teeth or dirty claws, multi-colored designs to add. If there was a way for me to do it, I didn't know how. Anyway your team did it for me and the "T's came out great. Over all I will return for more T's, etc.

Date of experience: September 3, 2020
Scott A.
California
1 review
0 helpful votes
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Custom Ink is the only screen printing company I want to do business with! Their customer service and the quality of their products is unmatched. An associate contacted me promptly regarding any questions they had about my order and a also made helpful suggestions about our final design. They also graciously agreed to delay our shipment to ensure that the package would not arrive during my vacation.

Date of experience: September 3, 2020
Stephen K.
California
1 review
0 helpful votes
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Custom ink has been more than amazing! Their customer service representatives were all very kind and helpful. I had some issues with needing multiple orders of the same shirts due to late orders. They allowed me to do this and even waved re-printing fees due to lack of understanding. The company also emailed me every time their was an issue with the print, fonts, formatting etc and willing to fix any and all issues prior to printing. I've ordered from this company multiple times and will continue to do so each year for continued orders. Thank you custom ink for all of your wonderful services.

Date of experience: September 3, 2020
Stephen K.
California
1 review
0 helpful votes
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For the past several years we've been going on a extended family vacation. Every vacation we order a shirt for everyone as a memento. In the past we've ordered pre-designed shirts with our own custom wording from various sellers on ETSY. This year we had a very specific design in mind and decided to go with Custom Ink. The shirts are amazing. It cost more, almost double, gulp. But they are very nice and I'm so glad we did! Custom Ink has incredible customer service. We received a link to approve the shirt and received them well in advance of the date originally given.

Date of experience: September 3, 2020
Chris Z.
California
1 review
0 helpful votes
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This is the first time I've ever ordered shirts and I had a little anxiety about the process. Everything was easy, it took just an hour or so to design and order the T-shirts and they were delivered a day or two early, which surprised me with the pandemic going on! We love the shirts and have already had positive feedback from our customers.

Date of experience: September 3, 2020
Jay Z.
California
1 review
0 helpful votes
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Printed items are fantastic and I will continue to purchase such items because of the quality and quick turnaround. However, my experience with ordering embroidered items was not as successful. Many of the towels we ordered had our logo placed at an angle vs. even with the hem of the towel. So when you held it up, it looked completely crooked.

Date of experience: September 3, 2020
Thomas B.
California
1 review
0 helpful votes
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Great fast, but you know what would be cool is if you show us a final product before you send it out. Only because the message after making the shirt state that and I'm paraphrasing " colors may not come out the same way as designed " something of that nature.

Date of experience: September 3, 2020
Bill V.
California
1 review
0 helpful votes
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It was my first time doing custom clothing and have tried other sites without ordering. What I liked about this site was the easy and friendly user navigation, quality of product material, choices of designs and the systems of redundancy designed to ensure customer is approving of order. This was helpful for me as I had made errors with sizes and names (on a batch order for multiple people) but was able to edit on subsequent check.

Date of experience: September 3, 2020
Shirley U.
California
1 review
0 helpful votes
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I had used custom ink in the past for a t-shirt for a group trip. They didn't disappoint then or now. Customer service was excellent, and the experience was seamless from design to delivery. Will definitely use them again when the need arises.

Date of experience: September 3, 2020
Joe J.
California
1 review
12 helpful votes
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It's the people on this team that make custom ink our go-to for new department shirts and hats each year. The artists and customer care people are excellent! Not only did they make me an awesome new logo, they made it work for embroidery as well- called me right away when there was an issue and still processed the order in under a week! Thanks for always being so kind and patient and for delivering awesome service!

Date of experience: September 3, 2020
George E.
California
1 review
0 helpful votes
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I'm very happy with how my order was handled to make sure that there were no mistakes. The proofing picture was great with the model "wearing" the shirt as an example. Much thanks for reducing anxiety in purchasing, even the smallest of orders!

Date of experience: September 3, 2020
Mark S.
California
1 review
9 helpful votes
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Hi guys, I am absolutely blown away. I briefly ran a clothing company and it was always a nightmare trying to design a new product and get everything on time and in high quality. From the Custom Ink Lab all the way though to your customer service, you guys are incredible. The boys and I were all very impressed with how they came out. Thank you guys so much for all of your awesome hard work on our project! Please keep doing what you're doing, you guys are very legitimately the best out there!

Date of experience: September 3, 2020
Ben A.
California
1 review
0 helpful votes
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High quality printing on great Hanes T-shirt! Shirt looks just like the design I created on your website. Easy to use. Received the T-shirt 3 days earlier than projected, in excellent condition. Thanks! (ok to use my review, tho only list any reference to me as "Scott")

Date of experience: September 3, 2020
Jennifer Q.
California
1 review
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I've ordered t-shirts, hats and masks from customink over the past couple of years. Their customer service, attention to detail and product quality have always exceeded my expectations. If you want great service, a high quality product at a fair price, then customink is your obvious choice.

Date of experience: September 3, 2020
Dorothy K.
California
1 review
0 helpful votes
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Custom Ink's service is fast and top notch. I ordered one shirt digitally printed, and it looks fantastic. Also it was yellow type on a black shirt, which I've always considered problematic for digital T Shirts, but it looks as good as screen-printed. Great Job! Very impressed.

Date of experience: September 3, 2020
Sarah A.
California
1 review
0 helpful votes
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As always it was easy to design, specify order quantities, talk to the customer service rep, place the order and quickly receive our items. There isn't a thing our account rep could have done differently, he was amazing! It's so easy to prepare your order online and then call in to get it finalized, ask for advice or ask questions. His suggestions were just what I needed to get the right t-shirts for our retail customers. Custom Ink and our account rep has made this my go-to place for all of our branded apparel! Thank you!

Date of experience: September 3, 2020
Bill B.
California
1 review
0 helpful votes
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A customer service rep reached out to me when I placed my order because there was a problem with the image resolution and she could not have been more helpful. It exceeded my expectations. Whoever she is, she should get a promotion and higher pay. Thank you!

Date of experience: September 3, 2020
Charles G.
California
1 review
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Overall the experience was great. The shirt sizes are smaller than average but no fault of you guys, just would be nice to know they are on the small side. The cost was the biggest issue, seemed expensive for screen printed t shirts. I'll be going back to my original supplier for work related gear. I could have ordered nice polo's for the price of this finished product. Thanks

Date of experience: September 3, 2020

Overview

Custom Ink has a rating of 3.5 stars from 7,271 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Custom Ink most frequently mention customer service, great experience and high quality. Custom Ink ranks 3rd among T Shirts sites.

service
63
value
57
shipping
54
returns
31
quality
50