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Shop online for fashion & casual style Women's Clothing Online at CurveDream. Trendy Womens Dresses, Tops, Jumpsuits & Pants big discount for sale. Free Shipping on orders over $79!
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CurveDream Reviews Summary
The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
This summary is generated by AI, based on text from customer reviews
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I ordered a blouse with sparkle as per the picture, but when I received the blouse the sparkle was not on the item at all it was a very dull print. It looked nothing like the image on the website. Pros- The item did come in a timely manner and it was easy to order. Cons- most of the images are prints. Review the item carefully. I will give this away to charity.
Product was in a very very small bag? No invoice, address to return? Item to small! NOT HAPPY WITH THIS ITEM 😪
The website provided nearly all the information I needed on the product I was considering. A view of the back would've been good.
Customer service was good about asking my questions.
Now I'm at the really important part of being very excited for when this arrives and hoping it fits.
Item not like picture or description
Could not find address to return it even after sending 3 emails
Contacted my credit card company to follow up
Will NEVER order from this company again and I will never recommend them!
"Dear customer,
We apologize for any negative experience you may have had with our return process.
Items need to be returned to our fulfillment center and the buyer is responsible for return shipping. For goodwill, we would offer some alternative solutions to our customers. Sorry that you're not satisfied with that. However, we will strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.
We appreciate your feedback regarding our return process and will take it into consideration as we continue to improve our processes. If you have any further concerns or questions regarding your refund, please don't hesitate to contact us at service@curvedream.com. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again in the future.
Team CurveDream"
I ordered item on 1/14 for a gift, sent to a different address. The tracking indicated it went towards wrong address, maybe min, and then was sent back to warehouse on 1/26. I have sent to emails asking where item is, still requesting it be sent to correct address. No response since.
And then I get this. Unbelievable!
"Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
Please feel free to contact us anytime. Have a great day!"
Sizing is completely wrong and what I got was far far far too small. Unwearable. Stiff fabric not flowing. Awful
"Dear Customer,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Regarding the quality issue, we apologize for any defects or inconsistencies in sizing that you may have experienced. We take quality control seriously and assure you that we will investigate the matter thoroughly. Please send us photos of the products you receive so that we can verify the issue and offer a resolution.
Also, the sizes of items from different designers differ. You need to check the garment measurements in the size guide and compare them with your clothing's measurements when choosing the size. They are true measurements.
We have been paying attention to the quality and sizing issue and we will make a big change soon.
About returns, according to our return policy, the buyer is responsible for the return shipping cost. You can check our return policy here: https://www.curvedream.com/return-policy.html.
If you have questions about your order, please contact us by email at service@curvedream.com.
Have a great day!"
The item looked much better on line...I was disappointed in the actual quality of the item.
I ordered two dresses. I want to send one back and get a refund. After numerous emails and no response, I'm not able to get a refund. I won't be ordering from CurveDream again! :(
"Dear valued customer,
Sorry for any inconvenience caused. Your feedback is very important to us. We'll forward your sincere feedback to the relevant departments.
We apologize for any difficulty you experienced in reaching our customer service department. As there are many e-mails to handle, we may not reply in time. When our customer service sees your e-mail, they will reply and assist you. Sorry if caused any inconvenience.
We appreciate your interest in our products and hope to have the opportunity to provide you with a better shopping experience in the future.
If you have any questions, please contact us by email at service@curvedream.com. We put customer experience first and will continue to make improvements.
Team CurveDream"
I paid for shipping and item arrived and was of very poor quality and sized completely wrong. I immediately contacted the seller and said I needed to return it. Days later I received an email asking if I could accept a discount and I again said I wanted to RETURN IT. Had to ask over and over before was provided the different shipping address with instructions for tracking. I did so and returned it and sent confirmation and have asked for a refund now 3 times. Horrible scam artists. I am complaining to my credit card company. AVOID AT ALL COSTS.
"Dear valued customer,
Sorry for any inconvenience caused. Your feedback is very important to us. We'll forward your sincere feedback to the relevant departments.
We apologize for any difficulty you experienced in reaching our customer service department. As there are many e-mails to handle, we may not reply in time. When our customer service sees your e-mail, they will reply and assist you. Sorry if caused any inconvenience.
We appreciate your interest in our products and hope to have the opportunity to provide you with a better shopping experience in the future.
If you have any questions, please contact us by email at service@curvedream.com. We put customer experience first and will continue to make improvements.
Team CurveDream"
It was a Wonderful experience! I was very pleased. I would order again. Thanks
. very poor service and very cheap product. I would not recommend this company to anybody.
Purchasing the blouse was no problem and received it 11 days later. The blouse felt made of plastic and was too large despite following sizing guidelines so followed instructions to Email vendor for return instructions. Response was quick, saying not to return to address on package and that I had to pay postage (which I knew) but did not supply return address. They also offered me $6 to keep the piece of plastic (blouse). I wrote back declining $6 and requesting return address. Three days later, no response and I was concerned completing within the 30 day return limit, so I wrote again. Five days later, I received an Email offering me $12 or a gift card (to be used only once) to keep the blouse. AND they finally provided the return address (see below). Between the quality of the garment and the convoluted return policy, I suggest you not buy from this vendor.
Consignee: Merchant Return; JS International C/O PBZ (01)
630 New County Rd Suite 3, dock No.28
Secaucus NJ *******
Tel：*******107
"Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
Please note regarding your return request, as stated on our website, the buyer is responsible for return shipping costs. We apologize if this was not clear to you during the ordering process.
If you have questions about your order, please contact us by email at service@curvedream.com.
Have a great day!"
Order placed order 1-12-25. Two weeks later no response. Sent e-mail 5days later no response. Sent email. Response 2 days later. I product out of stock.but had not let me know. Told them to credit item not available and send balance, no response. Canceled order 2/3/25. No response. Sent 2nd request.
Please update the situation.
2/6/25 STILL NO ANSWERS
"Dear Customer,
We apologize for the inconvenience caused by the sold-out item.
We understand how frustrating it can be to wait for items that haven't arrived, and we want to make sure that we address this issue as quickly as possible. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at service@curvedream.com. We will reply to you within 24 hours.
Team CurveDream"
Not happy with quality and took too long to receive Need to return so please provide instructions
No communication and no product
You have not replied to my emails
"Dear Customer,
We apologize for the inconvenience caused by the sold-out item.
We understand how frustrating it can be to wait for items that haven't arrived, and we want to make sure that we address this issue as quickly as possible. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at service@curvedream.com. We will reply to you within 24 hours.
Team CurveDream"
Do not order from this scam, portraying themselves as a buisness. I ordered a so called woolen jacket at $50. It came as a craft felt like, cheapo fabric with the buttons just barely hanging on. They don't offer a customer service # & do not respond to email. After 3 attempts at email, someone responded, but was a very strange worded email, that again, gave no instructions for return. No return address, no return label, nothing. Total scam. I have my credit card company working on it. They need to be reported to the BBB.
"Dear valued customer,
Sorry for any inconvenience caused. Your feedback is very important to us. We'll forward your sincere feedback to the relevant departments.
We apologize for any difficulty you experienced in reaching our customer service department. As there are many e-mails to handle, we may not reply in time. When our customer service sees your e-mail, they will reply and assist you. Sorry if caused any inconvenience.
We appreciate your interest in our products and hope to have the opportunity to provide you with a better shopping experience in the future.
If you have any questions, please contact us by email at service@curvedream.com. We put customer experience first and will continue to make improvements.
Team CurveDream"
My credit card was charged on January 15,2025 and I have not received product
"Dear Customer,
We apologize for the inconvenience caused by the sold-out item.
We understand how frustrating it can be to wait for items that haven't arrived, and we want to make sure that we address this issue as quickly as possible. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at service@curvedream.com. We will reply to you within 24 hours.
Team CurveDream"
In the pictures of the dress it looked shimmery. The outer layer appeared shiny aqua, but came as a dark, dull teal. The dress material is not shimmery and does not flow pretty. Fit is good.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
"Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
Please note regarding your return request, as stated on our website, the buyer is responsible for return shipping costs. We apologize if this was not clear to you during the ordering process.
If you have questions about your order, please contact us by email at service@curvedream.com.
Have a great day!"