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Shop online for fashion & casual style Women's Clothing Online at CurveDream. Trendy Womens Dresses, Tops, Jumpsuits & Pants big discount for sale. Free Shipping on orders over $79!
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CurveDream Reviews Summary
The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
This summary is generated by AI, based on text from customer reviews
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I have reached out several times asking where my items are. I have heard nothing from CURVEDREAM. Once I receive my items I will not order from this site again. No updates, no communication….nothing! Very disappointing. If I don't receive my order within this week I will have my bank reach out and cancel the order.
The jacket I ordered did not fit and the material was nothing like the description.
The return process was so complicated that at first I thought I was being scammed.
I would suggest another company.
Dear Lorna E,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
If you think the product differs too much from the picture online, you can send us a photo to report the issue and get compensation. We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers. Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
We apologize for any inconvenience caused by the processing your return request. We understand that returns are an essential part of the customer experience, and we strive to make the process as smooth and efficient as possible.
Thank you for bringing this to our attention, and please let us know if there is anything else we can do to assist you further.
Please do not hesitate to contact us via email service@curvedream.com. Our customer service team is always here to help.
Team CurveDream
Been waiting almost 30 days from time of invoice, have heard no updates as to where my order is nor why it is delayed. Very unsatisfied with this company. Wondering if this is a scam…
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
If you have questions about your order, please contact us by email at service@curvedream.com.
Have a great day!
I have not yet received my purchase items, nor have I heard anything as to when I can expect to receive them. It has been since 2/19 when I last received my invoice notice. If it is still on its way (taking too long) I have yet to hear anything.
So this is why I'm giving only 1 star
Product did not ship in the 6-12 business days (which seems too long to begin with). It took 5 weeks to receive it.
Also, the picture of the top looked like it had some shiny/glittery areas, but the actual top does not.
I will never purchase from this company agian.
I ordered three dresses a month ago, and the status of my order says it is still processing. However, the company immediately charged my credit card on the order date.
Not good! I have sent an inquiry to customer service.
Dear Victoria W,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
If you have questions about your order, please contact us by email at service@curvedream.com.
Have a great day!
I emailed your company days ago requesting a refund of the dress I purchased (it is too small) and I have not heard back. I only have a 30 day window to return.
Dear Mary F,
Sorry for any inconvenience caused. Your feedback is very important to us. We'll forward your sincere feedback to the relevant departments.
We apologize for any difficulty you experienced in reaching our customer service department. As there are many e-mails to handle, we may not reply in time. When our customer service sees your e-mail, they will reply and assist you. Sorry if caused any inconvenience.
We appreciate your interest in our products and hope to have the opportunity to provide you with a better shopping experience in the future.
If you have any questions, please contact us by email at service@curvedream.com. We put customer experience first and will continue to make improvements.
Team CurveDream
No product received as of yet.
No product shipping update ever received.
Unable to comment further.
Dear Dianna H,
We apologize for the delay in delivering your order and any inconvenience it may have caused. We understand that timely delivery is essential, and we always strive to provide accurate delivery estimates. However, sometimes hot sale items may require more time to prepare before shipment.
Also, our team is currently working to improve our shipping service to enhance your satisfaction and that of our valued customers. We appreciate your understanding and patience.
Any problems, you can email us at service@curvedream.com. We’ll try our best to improve your shopping experience.
Team CurveDream
This is a nice "cardigan", but the colors are not as vibrant as are shown in the photo on the website. Also, IMO, the bright white inside (not shown in the photo) cheapens the item, especially if you plan to wear dark colors underneath. The vendor approved my return, but per their policy I would have been responsible for the original shipping costs both from the vendor and the cost to return the item back to the vendor. Instead I accepted a partial refund offered and kept the item.
The dress was way to small, I want to send it back please send me a shipping label
Dear Gail C,
We apologize for any negative experience you may have had with our return process.
Items need to be returned to our fulfillment center and the buyer is responsible for return shipping. For goodwill, we would offer some alternative solutions to our customers. Sorry that you're not satisfied with that. However, we will strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.
We appreciate your feedback regarding our return process and will take it into consideration as we continue to improve our processes. If you have any further concerns or questions regarding your refund, please don't hesitate to contact us at service@curvedream.com. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again in the future.
Team CurveDream
Products arrived in a timely fashion. Well made, very nice
Delayed shipping, out of stock
Customer never duly notified
Wait time has been terrible
Dear valued customer,
Sorry for any inconvenience caused. Your feedback is very important to us. We'll forward your sincere feedback to the relevant departments.
We apologize for any difficulty you experienced in reaching our customer service department. As there are many e-mails to handle, we may not reply in time. When our customer service sees your e-mail, they will reply and assist you. Sorry if caused any inconvenience.
We appreciate your interest in our products and hope to have the opportunity to provide you with a better shopping experience in the future.
If you have any questions, please contact us by email at service@curvedream.com. We put customer experience first and will continue to make improvements.
Team CurveDream
Terrible Quality and want full refund on both items
Dear Customer,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Regarding the quality issue, we apologize for any defects or inconsistencies in sizing that you may have experienced. We take quality control seriously and assure you that we will investigate the matter thoroughly. Please send us photos of the products you receive so that we can verify the issue and offer a resolution.
Also, the sizes of items from different designers differ. You need to check the garment measurements in the size guide and compare them with your clothing's measurements when choosing the size. They are true measurements.
We have been paying attention to the quality and sizing issue and we will make a big change soon.
About returns, according to our return policy, the buyer is responsible for the return shipping cost. You can check our return policy here: https://www.curvedream.com/return-policy.html.
If you have questions about your order, please contact us by email at service@curvedream.com.
Have a great day!
I need to return some stuff and can't get anyone to take care of it. The sizes don't ring true, and the material is cheap and thin. Still waiting for help in returning stuff.
Dear customer,
We apologize for any negative experience you may have had with our return process.
Items need to be returned to our fulfillment center and the buyer is responsible for return shipping. For goodwill, we would offer some alternative solutions to our customers. Sorry that you're not satisfied with that. However, we will strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.
We appreciate your feedback regarding our return process and will take it into consideration as we continue to improve our processes. If you have any further concerns or questions regarding your refund, please don't hesitate to contact us at service@curvedream.com. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again in the future.
Team CurveDream
When it finally arrived a couple of weeks late, the bodice was very small (3 inch gap that zipper would not close over, and I have only medium width shoulders and D cup bra size), but lower part of dress seemed large enough for a very large boned 6 foot tall woman. I need to return the dress for a full refund.
Return request has still not been responsibly resolved by CurveDream. I'am still waiting for a return form and mailing label after pursuing this multiple times. All I get are offers to accept a fraction of what I paid and silence. Having a hard time accepting being scammed!
Was disappointed that the jacket matching the dress had arms that were extremely small in circumference. Unfortunately unable to wear the jacket and not enough seam allowance to enlarge. Love the dress.
1. I ordered a sweater shown and named as being "red". It was actually a dark pink color that shrunk after washing, as directed.
2. The short sleeve blouse advertised and showed as "white" was actually a light beige color.
Dear Customer,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
CurveDream is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Have a great day!
Only 2 of the 3 items I paid for ever arrived, and these took weeks to arrive, and one of the items does not look like the picture did when I ordered it. B
I ordered four items, and none were shipped. So I contacted customer service. That's when I learned (why so late?) that all items were out of stock. BAD!
Dear Customer,
We apologize for the inconvenience caused by the sold-out item.
We understand how frustrating it can be to wait for items that haven't arrived, and we want to make sure that we address this issue as quickly as possible. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at service@curvedream.com. We will reply to you within 24 hours.
Team CurveDream
Actually I'm at 25 days late on order for the two dresses I ordered.
Dear Customer,
Thank you for sharing your feedback with us. We are truly sorry to hear about the negative experience you had with your order.
Our team is currently working to improve our shipping service to enhance your satisfaction and that of our valued customers. We appreciate your understanding and patience.
Any problems, you can email us at service@curvedream.com. We’ll try our best to improve your shopping experience.
Team CurveDream
I ordered two dresses for a special occasion and it said 12 day delivery, I'm at almost 20 days now.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Alice J,
We apologize for the delay in delivering your order and any inconvenience it may have caused. We understand that timely delivery is essential, and we always strive to provide accurate delivery estimates. However, sometimes hot sale items may require more time to prepare before shipment.
Also, our team is currently working to improve our shipping service to enhance your satisfaction and that of our valued customers. We appreciate your understanding and patience.
Any problems, you can email us at service@curvedream.com. We’ll try our best to improve your shopping experience.
Team CurveDream