On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop online for fashion & casual style Women's Clothing Online at CurveDream. Trendy Womens Dresses, Tops, Jumpsuits & Pants big discount for sale. Free Shipping on orders over $79!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Foxblood
Huk
Pact
PinkBlush
Blackbough
Kulani Kinis
Lucy & Yak
White Fox
HUE
Lulu's
PacSun
Muji
CurveDream Reviews Summary
The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I thought these would be attractive cotton pants, instead they're SEE THROUGH and not fit for wear outside the home.
Nothing in my order was in stock. Rather disappointing.
Dear Customer,
We apologize for the inconvenience caused by the sold-out item.
We understand how frustrating it can be to wait for items that haven't arrived, and we want to make sure that we address this issue as quickly as possible. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at service@curvedream.com. We will reply to you within 24 hours.
Team CurveDream
I am trying to return an Item! There is no phone number to call email Only! They actually are making me pay to send tge item back! I was also offered 13.00 to keep the item this is just Weird to me! First time this has happened.lol won't do Business with them again! They still haven't sent me what I need to send back! I will just call my cc and tell them to deny the charge. Ridiculous Man
I still have NOT received my order! Unable to track package, except that it is in transit.
Dear Customer,
Thank you for sharing your feedback with us. We are truly sorry to hear about the negative experience you had with your order.
Our team is currently working to improve our shipping service to enhance your satisfaction and that of our valued customers. We appreciate your understanding and patience.
Any problems, you can email us at service@curvedream.com. We’ll try our best to improve your shopping experience.
Team CurveDream
The option that they will give you money (nowhere near the price of the purchase) to keep items that do not fit, is ludicrous. I just wanted to return the items. It took 4 back and forth emails to get address for return shipping. Still waiting for credit to credit card.!
Dear customer,
We apologize for any negative experience you may have had with our return process.
Items need to be returned to our fulfillment center and the buyer is responsible for return shipping. For goodwill, we would offer some alternative solutions to our customers. Sorry that you're not satisfied with that. However, we will strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.
We appreciate your feedback regarding our return process and will take it into consideration as we continue to improve our processes. If you have any further concerns or questions regarding your refund, please don't hesitate to contact us at service@curvedream.com. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again in the future.
Team CurveDream
Dear Customer,
We apologize for the delay in delivering your order and any inconvenience it may have caused. We understand that timely delivery is essential, and we always strive to provide accurate delivery estimates. However, sometimes hot sale items may require more time to prepare before shipment.
Also, our team is currently working to improve our shipping service to enhance your satisfaction and that of our valued customers. We appreciate your understanding and patience.
Any problems, you can email us at service@curvedream.com. We’ll try our best to improve your shopping experience.
Team CurveDream
Awful. I placed an order 2/23 and it is still processing 3/18 even though the note says be patient processing takes three days.
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
If you have questions about your order, please contact us by email at service@curvedream.com.
Have a great day!
I tried on my dress the day it arrived. It had a broken zipper and was WAY too small. I wear a S or M and ordered a M. I immediately wrote telling them this asking for the shipping address and return label especially since I received a damaged item. They are offering less than 1/2 what I paid for it as a refund OR make it extremely difficult to return for a refund.
What they sent me:
Hi there,
I'm terribly sorry that the items did not meet your expectations.
Before returning, we provide two options for your reference to save you the time and trouble of returning.
Option 1:
I wonder if you could accept our offer of $16 while you keep the items.
Option 2:
We also provide another way for you to choose.
If you are happy to keep the items, I will apply for a gift card for you equal to the purchase price of the item you're returning.
It could be used to offset the amount of the corresponding product/s in your next order, but does not include shipping cost. And please kindly note that it could only be used once.
If you prefer to return, here is the address to return.
Please write the following information on the paper and put it in the parcel.
Your order number: CDM**************
Product ID:
*******H*******
Please return to the following address:
Consignee: UGDPBZ 01R
865 Newark Ave
Elizabeth NJ *******
Tel：*******107
To make your refund process smooth and fast, please return the item/s within 7 days of receiving this email and provide us with a tracking number.
It's crucial that you choose a carrier with a tracking number to ensure a hassle-free return for refund. Without the tracking number, we may not be able to issue a refund or send you an exchange item. Thank you.
I am SO VERY UPSET!
Mary Pat Deutschmann
Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~Please don't hesitate to contact us at service@curvedream.com. Have a great day!
We tried to return a top that was the wrong size, but they didn't have a larger size. We spent $30 for the product and $10 shipping. Their offer was to keep the top and they would refund us $15, or we could return the item and pay $10 shipping again and they would refund us $30. We took the $15 offer but felt that they should have refunded us the $30 and paid for return shipping. We will never buy from them again. The customer service was awful.
Dear customer,
We apologize for any negative experience you may have had with our return process.
Items need to be returned to our fulfillment center and the buyer is responsible for return shipping. For goodwill, we would offer some alternative solutions to our customers. Sorry that you're not satisfied with that. However, we will strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.
We appreciate your feedback regarding our return process and will take it into consideration as we continue to improve our processes. If you have any further concerns or questions regarding your refund, please don't hesitate to contact us at service@curvedream.com. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again in the future.
Team CurveDream
They are trying to get me to keep the items and take a partial refund.
Dear customer,
We apologize for any negative experience you may have had with our return process.
Items need to be returned to our fulfillment center and the buyer is responsible for return shipping. For goodwill, we would offer some alternative solutions to our customers. Sorry that you're not satisfied with that. However, we will strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.
We appreciate your feedback regarding our return process and will take it into consideration as we continue to improve our processes. If you have any further concerns or questions regarding your refund, please don't hesitate to contact us at service@curvedream.com. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again in the future.
Team CurveDream
I placed an order two weeks ago but had yet to hear from the company with shipping information or any other information. When I sent an email inquiring about the status of my order I got a response that three of the five items I ordered were out of stock. Were they ever going to let me know that or just take the money they billed to my credit card until….whenever or never? They then tried to point me to items THEY thought were similar to what I had ordered. Finally, they offered to cancel the order and give me a refund. This is not good customer service. The website should reflect any items that are out of stock and if not, customer service should send an email that the items ordered are not available and ask what the customer would like to do.
You will never get it sorted out without paying more money. I'm still waiting for my code credit so I can get the right size on somemthing I wanted for early March
Dear Customer,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
CurveDream is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Have a great day!
The dress was beautiful in the picture, but when it arrived, it did not look anything like the picture.
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers. Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
If you have questions about your order, please contact us by email at service@curvedream.com.
Have a great day!
This bra has great support without underwire. I love it and can wear all day without wanting to yank it off.
Took a long time to get here! I thought it was the wrong item, keep looking at it and decided it was it but didn't look the same as the picture. Very disappointed! Sending back! I had to pay to send it back, still waiting for return address! Will never order again!
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
If you have questions about your order, please contact us by email at service@curvedream.com.
Have a great day!
Order not shipped. Emailed and did receive a response but only to say order unfulfilled.
Dear Rick G,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
If you have questions about your order, please contact us by email at service@curvedream.com.
Have a great day!
I didn't realize it would take a month to get my order and that it takes so long to start the order. I asked to cancel it and they did.
BAD. HAVE NOT RECIVED. ORDERED IN FEB 20, THIS IS MARCH 17. NO ORDER YEY. GETTING READY TO CANCEL PAYMENT. NEED FOR AN EVENT ON THE 23. CAN'T USE IF I DONT HAVE.
Dear Gail M,
Thank you for sharing your feedback with us. We are truly sorry to hear about the negative experience you had with your order.
Our team is currently working to improve our shipping service to enhance your satisfaction and that of our valued customers. We appreciate your understanding and patience.
Any problems, you can email us at service@curvedream.com. We’ll try our best to improve your shopping experience.
Team CurveDream
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers. Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
If you have questions about your order, please contact us by email at service@curvedream.com.
Have a great day!