On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop online for fashion & casual style Women's Clothing Online at CurveDream. Trendy Womens Dresses, Tops, Jumpsuits & Pants big discount for sale. Free Shipping on orders over $79!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Foxblood
Huk
Pact
PinkBlush
Blackbough
Kulani Kinis
Lucy & Yak
White Fox
HUE
Lulu's
PacSun
Muji
CurveDream Reviews Summary
The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I purchased three items address and two blouses. They do not fit me and I have asked for return instructions and have not heard back from your company.
Sorry, but I'm a short, curvy person and your clothing is obviously best suited for the models on your website. Would not recommend to anyone who is not built like a fashion model.
My entire order was canceled due to 1 item being unavailable. Makes me suspicious of credit card phishing not at all happy.
Rough material, not very attractive, didn't like the fit
The piece of clothing is a very poor imitation of what's in the picture. The quality of the material is horrible, too. Definitely deceptive and very disappointing.
I ordered two dresses on February 27th. Did not receive an update on delivery. I had to email your company. Was told one of the dresses was on back order. Wondered why you didn't send the one you had in stock. As of March 20th still haven't received my order.
The clothes did not fit. It states it's for Curvy Women and it's the same old Chinese clothes for flat uncurvy women. I returned the clothes and had to pay for the return fees.
The picture made this dress look like it was made of elegant fabric but when I received it it was not at all appropriate for the formal wedding I was going to attend.
I ordered a product on February 27 and have not yet received it. I have received no updates since the first email reporting my order. The alleged tracking site sends me directly to the website with no options except to order and no information about a delivery date. I have received no further communication other than this request. More updates with delivery information and a speedier delivery would be appreciated. I doubt that I would order from this company again.
Dear valued customer,
Sorry for any inconvenience caused. Your feedback is very important to us. We'll forward your sincere feedback to the relevant departments.
We apologize for any difficulty you experienced in reaching our customer service department. As there are many e-mails to handle, we may not reply in time. When our customer service sees your e-mail, they will reply and assist you. Sorry if caused any inconvenience.
We appreciate your interest in our products and hope to have the opportunity to provide you with a better shopping experience in the future.
If you have any questions, please contact us by email at service@curvedream.com. We put customer experience first and will continue to make improvements.
Team CurveDream
Garments were Ill fitting and of inferior quality. Would like a refund
Dear Customer,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Regarding the quality issue, we apologize for any defects or inconsistencies in sizing that you may have experienced. We take quality control seriously and assure you that we will investigate the matter thoroughly. Please send us photos of the products you receive so that we can verify the issue and offer a resolution.
Also, the sizes of items from different designers differ. You need to check the garment measurements in the size guide and compare them with your clothing's measurements when choosing the size. They are true measurements.
We have been paying attention to the quality and sizing issue and we will make a big change soon.
About returns, according to our return policy, the buyer is responsible for the return shipping cost. You can check our return policy here: https://www.curvedream.com/return-policy.html.
If you have questions about your order, please contact us by email at service@curvedream.com.
Have a great day!
Need to exchange a dress a d i need help.
Have emailed company and I haven't heard back
Ordered 2 dresses and one fit perfectly and the other was too small. The pants I bought were good too. Did have to wait a lo g time for order to come in.
I saw the dress with an email from a girl I follow.
When I saw the dress it had all the things I wanted in a new dress. Good length, sleeves to the elbow and a nice neck line. Happy with the color. I waited a few days and it came back so I ordered it and got it within a week. No mishap with the packaging or mail. I will enjoy wearing it.
I bought a shirt that did not fit. I checked the return policy before I made my purchase. The shirt arrived on a Thursday, I started the return on Monday. It took 4 days of back and forth emailing to get a return address. I was offered $8 and then $14 to keep the shirt. A million dollars would not make the shirt fit. It felt like they were running the 1 week time frame for returning out so that I would have to be stuck with this shirt. I really like the clothing but I doubt that I will order again.
]i was able to return this dress BUT I have another one to return and I cannot get the address I need.
I believe your dresses run very small.
Send me a return address.
Had a tricky return on jeans that didn't fit properly. It was handled really well, offered alternatives to make it easy for me.
I ordered from you for the first time and never heard back about my order being shipped. Then found out from you that half of what I ordered was not unavailable? Then found out prices I wanted most of course for a cruise. You should know your inventory before selling things! I had to get a refund and buy somewhere else. At that point there was not enough time to even get what was left. First and last time I will buy from you!
Dear Customer,
We apologize for the inconvenience caused by the sold-out item.
We understand how frustrating it can be to wait for items that haven't arrived, and we want to make sure that we address this issue as quickly as possible. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at service@curvedream.com. We will reply to you within 24 hours.
Team CurveDream
All three dresses were not sized correctly. One of them the zipper was not sewn straight. Another hung on me to big. They were just an overall disappointment.
Dear Customer,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
CurveDream is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Have a great day!
I ordered 3 items in a 2X. If I was an XL they might be ok. They do not fit. The fabric feels very hinky and if I ever wash them it will be separately as I suspect the dye will bleed. I am contemplating returning the items but from other people's experience it sounds like engaging the company would be another circle of hell. I am just going to write it off as an unpleasant experience as if I had paid for an unsatisfying bad lunch.
Dear Customer,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
CurveDream is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Have a great day!
Sizing is much smaller than normal US and getting return information was not easy. But, they carry really cute things, just choose sizes carefully to avoid returns.
Dear Laurel C,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
CurveDream is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Have a great day!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~Please don't hesitate to contact us at service@curvedream.com. Have a great day!