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Shop online for fashion & casual style Women's Clothing Online at CurveDream. Trendy Womens Dresses, Tops, Jumpsuits & Pants big discount for sale. Free Shipping on orders over $79!
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CurveDream Reviews Summary
The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
This summary is generated by AI, based on text from customer reviews
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Ordered item, paid for it and never received. Upon contact, learned it was out of stock - they suggested alternatives but I've asked for refund. Why didn't they reach out to me about status or at least delay taking my money! I won't be back!
Did not look like the picture. Is not even as long and full as the site describes. Did not fit. Runs small.
Dear customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
If you think the product differs too much from the picture online, you can send us a photo to report the issue and get compensation. We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers. Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
We apologize for any inconvenience caused by the processing your return request. We understand that returns are an essential part of the customer experience, and we strive to make the process as smooth and efficient as possible.
Thank you for bringing this to our attention, and please let us know if there is anything else we can do to assist you further.
Please do not hesitate to contact us via email service@curvedream. Com. Our customer service team is always here to help.
Team CurveDream
I bought leggings in my usual size and they were way too big. I emailed to ask for return instructions and waited for 4 days for an initial response. I requested an exchange and then waited another 7 days for an email response, which did not answer my question about exchanges. I love the design of their clothing (as it looks online) but their return policies are not handled in a timely or satisfactory way for customer satisfaction. Regretfully, I won't be purchasing from them again.
Dear customer,
We apologize for any negative experience you may have had with our return process.
Items need to be returned to our fulfillment center and the buyer is responsible for return shipping. For goodwill, we would offer some alternative solutions to our customers. Sorry that you're not satisfied with that. However, we will strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.
We appreciate your feedback regarding our return process and will take it into consideration as we continue to improve our processes. If you have any further concerns or questions regarding your refund, please don't hesitate to contact us at service@curvedream. Com. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again in the future.
Team CurveDream
Returns are very difficult. The bags have item numbers that do not match the order. The fabrics are not that well described. If you know in advance that a fabric has no give, you could order a larger size.
Dear Customer,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
CurveDream is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Have a great day!
I ordered 3 dresses. 1 dress was too large and 2 were too small. On their website it states, "Easy Returns". I notified them that I needed to return my order. I expected to receive a return label. What I received was an offer of $25 and keep the dresses. The next offer was $32 and keep the dresses. I finally received return instructions. I had to pay the postage to return the dresses. I did receive credit for the merchandise only. This was my first and last experience with CurveDream.
Dear Customer,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
CurveDream is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Have a great day!
I ordered 2 dresses and a pair of shorts. They are extra large but do not fit. Very disappointed.
Dear Customer,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
CurveDream is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Have a great day!
Poor quality and poor fit. Design ok. Returning 2 of my 4 purchases.
Dear Customer,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
CurveDream is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Have a great day!
Have not received the 2 dresses I ordered several weeks ago or had any communication regarding the shipping
Where are they? As they have been charged on my AE
Dear Customer,
Thank you for sharing your feedback with us.
We understand that timely delivery is essential, and we always strive to provide accurate delivery estimates. However, sometimes hot sale items may require more time to prepare before shipment. After checking, your order is already being dispatched.
Also, our team is currently working to improve our shipping service to enhance your satisfaction and that of our valued customers. We appreciate your understanding and patience.
Any problems, you can email us at service@curvedream. Com. We’ll try our best to improve your shopping experience.
Team CurveDream
Wanted to return, but was told it would be better to take $20 off and find someone who might fit, will not be ordering again!
Dear customer,
We apologize for any negative experience you may have had with our return process.
Items need to be returned to our fulfillment center and the buyer is responsible for return shipping. For goodwill, we would offer some alternative solutions to our customers. Sorry that you're not satisfied with that. However, we will strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.
We appreciate your feedback regarding our return process and will take it into consideration as we continue to improve our processes. If you have any further concerns or questions regarding your refund, please don't hesitate to contact us at service@curvedream. Com. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again in the future.
Team CurveDream
I have been Trying to either get a return label or the return address to return
One of the 2 dresses i ordered. One does not fit right. Please help ASAP
Ordered what I thought, from pictures on website, a beautiful, floral red $#*!. It arrived and I threw it in the garbage. Knew it would take too long to get refund. Shirt was a burnt orange, thick, stretchy contraption! Had some sort of dots on it, not floral as described and pictured! Ugly, ugly! Wouldn't wear it to the dump!
The dress itself was ok. The jacket quality is horrible. If i represented this company, I would be embarrassed!
Exactly what I ordered. Feels wonderful on very comfortable.
The products I received were a variety of sizes instead of the medium I ordered. I did not think the quality was consistent with the photos. None of the items fit. What happened after that is I returned the package I received and discovered my Amex card had been charged twice despite my receiving only the one order I returned. After 10 or so emails back and forth I finally got a refund for one of the charges but never got the second refund. At one point they wanted proof that my card had been charged twice, which I provided. I gave up and asked Amex to process a charge back for the second, erroneous charge. They continue to email me with additional questions. I have stopped replying.
The overall fit and quality of the dress is great. The process was extremely simple and the dress arrived as advertised. However, the cover that came with the dress is a different color green than the dress which is odd.
I must return an item...The fabric was not a quality fabric. It was very thin with no gove at all making for an awkward fit.
I did receive an email asking why I wish to return the dress and then outlines of the rules for return
Explaining that the original shipping to me will be deducted from the refund.
NO AMOUNT OF SHIPPING AMOUNT WAS NOTED AND
NO RETURN ADDRESS WAS PROVIDED
Reputable companies do not make returns this difficult
Trying to return my order. I have sent 2 emails requesting return authorization. Have not heard a word. I'm afraid I will exceed the 30 day return window due to their lack of communication. There should be a dedicated return portal that handles that, not just a general email. I will never order from this company again
My experience is not fully completed. I am waiting on Curvedream to deem if I am deserving of their full return address.
I ordered two of the same tops because it looked so pretty online. When it arrived, it looked nothing like the picture online It was as if I ordered a different top. Material is cheap and even the color is off. I went back to look for the top so I can screen shoot it, and I can't even find it on your website anymore
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
We apologize for any negative experience you may have had with our return process.
Items need to be returned to our fulfillment center and the buyer is responsible for return shipping. For goodwill, we would offer some alternative solutions to our customers. Sorry that you're not satisfied with that. However, we will strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.
We appreciate your feedback regarding our return process and will take it into consideration as we continue to improve our processes. If you have any further concerns or questions regarding your refund, please don't hesitate to contact us at service@curvedream. Com. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again in the future.
Team CurveDream