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Shop online for fashion & casual style Women's Clothing Online at CurveDream. Trendy Womens Dresses, Tops, Jumpsuits & Pants big discount for sale. Free Shipping on orders over $79!
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CurveDream Reviews Summary
The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
This summary is generated by AI, based on text from customer reviews
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The order took a very long time to receive and the jeans don't look like the picture. I'm just going to donate!
Ordered dress with overlay jacket and was really excited. The dress fit the jacket did not.
This garment took a long time to arrive. Unfortunately it was NOT worth waiting for. The material was slick and flimsy, the colors way too bright (and not in a good way). I had to email 3 times to get a return authorization. I returned the garment according to the instructions and to the US address given in the Return Merchandise Authorization email. TWO WEEKS later, I am STILL waiting for a refund.
LEARNED MY LESSON. NEVER AGAIN!
It took 4 weeks to receive the order that turned out to be not anything that I was expecting. I would return it but I feel I might never receive credit since I never received a packing list or order number to refer to.
Dear Customer,
We apologize for the disappointment you have experienced with the clothing items you purchased from us.
We strive to provide accurate product images and descriptions to ensure customer satisfaction. We apologize if the actual items did not match the appearance depicted in the pictures. We appreciate your feedback on this matter, as it helps us improve our offerings and ensure that our customers have a positive shopping experience.
We apologize for any inconvenience caused by the slight delay in delivery. Our team works diligently to ensure timely shipments, but occasionally, unforeseen circumstances can affect the delivery timeline.
We understand that returning items can be frustrating, and we are committed to making this process as smooth as possible for our customers. To assist us in resolving this issue, could you please provide our customer service center with your order number or the email address under the order?
Rest assured that if the product meets our return policy requirements, it is eligible for return for refund.
Once again, we apologize for any inconvenience caused, and we appreciate your feedback. Thank you for giving us the opportunity to address this matter and improve our services.
If you need additional assistance, please feel free to contact us by email at service@curvedream.com. We will reply to you within 24 hours.
Team CurveDream
It seems like it took a long time to receive them. However customer service was great when I checked on my order.
Lovely dress, coat way too small. Too expensive to return, they offered me the difference ($12)
Dear customer,
We apologize for any negative experience you may have had with our return process.
Items need to be returned to our fulfillment center and the buyer is responsible for return shipping. For goodwill, we would offer some alternative solutions to our customers. Sorry that you're not satisfied with that. However, we will strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.
We appreciate your feedback regarding our return process and will take it into consideration as we continue to improve our processes. If you have any further concerns or questions regarding your refund, please don't hesitate to contact us at service@curvedream.com. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again in the future.
Team CurveDream
Couldn't be happier. I got cat socks as gifts for friends who love cats and everyone is giggling with delight.
The photos are beautiful and the dresses fit nicely. One of my original items was out of stock; I was contacted immediately regarding a substitute and all arrived in a timely manner. I think if I were taller the dresses would look better, but I'm very yhappy with them.
Relativ dünn. Nicht so warm wie beschrieben. Aber fas Material ist sehr kuschelig
Easy to use, delivery was great.
But I didn't like the quality, not the same item as I purchased and being that I'm in Canada…too much hassle to return. I will donate to goodwill. Never buying again.
Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
If you have questions about your order, please contact us by email at service@curvedream.com.
Have a great day!
Inexcusable shipping time. That's it.that's it.that's it.
Dear Customer,
We apologize for the delay in delivering your order and any inconvenience it may have caused. We understand that timely delivery is essential, and we always strive to provide accurate delivery estimates. However, sometimes hot sale items may require more time to prepare before shipment.
Also, our team is currently working to improve our shipping service to enhance your satisfaction and that of our valued customers. We appreciate your understanding and patience.
Any problems, you can email us at service@curvedream.com. We’ll try our best to improve your shopping experience.
Team CurveDream
The dress is to long. Can you give me instructions on how to return.
The offered price was very inexpensive, however after everything was said and done, I could have done just as well at a department store.
Everything was fine. It took longer than expected to get the items and the size of all 3 are smaller than a typical large. I will need to return all itrms.
Fair prices, the dress I purchased is of good quality. Delivery a little slow but was kept up to date on delivery.
Beautiful dresses, but I must return them because they are much smaller than normal medium. I asked for instructions for returning them and for a refund. After a second email, they did provide an address, trying to convince me to take a small refund or take credit. I have absolutely no use for dresses that do not fit so hopefully will receive the full refund. Most companies provide a printable return mail label and UPS or another carrier to pick it up. I will not order from CurveDream again because of complicated return policies.
Dear Customer,
We apologize for any inconvenience caused by the processing your return request. We understand that returns are an essential part of the customer experience, and we strive to make the process as smooth and efficient as possible.
Rest assured that upon receiving your message, we will promptly investigate and respond accordingly.
Any problems, you can email service@curvedream.com for further help.
Have a great day!
User friendly but took long to receive.
Do not like the material. Didn't fit.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
We apologize for the disappointment you have experienced with the clothing items you purchased from us.
We strive to provide accurate product images and descriptions to ensure customer satisfaction. We apologize if the actual items did not match the appearance depicted in the pictures. We appreciate your feedback on this matter, as it helps us improve our offerings and ensure that our customers have a positive shopping experience.
We apologize for any inconvenience caused by the slight delay in delivery. Our team works diligently to ensure timely shipments, but occasionally, unforeseen circumstances can affect the delivery timeline.
Once again, we apologize for any inconvenience caused, and we appreciate your feedback. Thank you for giving us the opportunity to address this matter and improve our services.
If you need additional assistance, please feel free to contact us by email at service@curvedream.com. We will reply to you within 24 hours.
Team CurveDream