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The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
This summary is generated by AI, based on text from customer reviews
YOU SHOULD HAVE SEEN MY LOUSY REVIEW AS WELL AS RECEIVED AN EMAIL OF COMPLAINT.
REFUND MY MONEY OR STOP CONTACTING ME.
I would like to withhold my review until I am able to go through the process of returning one of the two dresses I ordered. Can you please tell me how to do a return?
Clothing does not fit properly and is made of some type of rubbery/plastic material.
Just wasn't happy with the time it took for delivery 2 weeks ago is a long time from within the US for delivery. Snail mail!
I am so disappointed that it has taken so long to get my order. I paid for 7-10 day shipment and it has been a month and I STILL DON'T HAVE MY ORDER! I need a refund for my shipping costs! AND my items I ordered!
The shirt that I saw in the picture looked like it had a silky texture with glittery stones on it, advertised as a T-shirt.
It's the shirt that I received was a T-shirt with a printed pattern on it. That was not glittery, it did not have any rhinestones it. I ordered it A3X going by measurements, and it was still tight. I paid for expedited shipping received it in 11 days. I won't be bothering to send it back. I went through a lot of trouble to get my bank to approve the purchase as the sale was in France.
So I had 2 purchases for the same item that didn't go through. Thank goodness. But it is a disappointment that it took 11 days after I paid extra money. There was a lot of disappointments, and as much as I enjoy, looking at that website curve dreams. I have to say now that it is very deceiving. I think the pictures there are real and I think they maybe do a photo print on a T-shirt. And I don't actually get what I'm looking at.
I discovered that I had to give approval to do business in France. Third time trying to buy the shirt in the bank. Okay, in my debit card yay very excited
Experience was good. I need to return for different size. Hope the return will be a good experience as well.
I received my order much sooner than expected.
However they did not fit and I don't like the material
I requested a return code for items I received. They insisted that I send pictures of the product code for each item, the item, and pictures of the packaging code.
It was a Very nice experience. It was easy to follow and manage ordering.
Sadly, I am quite disappointed in both the quality and sizing of the ordered items. I am returning both items and highly doubt that I will be interested in making any future orders.
Two of the items fit to my satisfaction. One item needs to be exchanged for a smaller size. The style is loose fitting but the medium size is extremely too loose for me. I need a small in this style of dress. How do I good about exchanging this item?
The item is way to long comes down below my feet I need to return but am having trouble doing that
Sizing was not correct or true to size. Material was not what was expected as well.
They are all too large., even though I ordered Small. I need to return them.
My dress came quickly and for a welcome change it actually fit.
I have received 2 sizes in which Im waiting for instructions how to return the shirt that doesn't fit..
I originally ordered 3 items, including a 2-pce. Lounging outfit. All 3 items were too small. Curvedream didn't charge me for the items and let me have credit to make a re-order. Shipment is fairly slow, but I finally received the items. Two of the items were fine, but the lounging outfit was a problem. Although the label on the plastic sleeve said it was an XL, the pant's label said L and the top had no size at all. However, it was also clearly a L, not an XL. I needed this outfit for a B'nai Mitzvah party where the dress is pajamas, but will now need to look elsewhere. I now have 2 of these outfits... both too small. I don't think Curvedream is totally to blame, but they need to know that their suppliers are sloppy in their labeling. I really like the clothes Curvedream offers, but do not trust their sizing or that I'll get the size I ordered. I would like them to credit me and pay for the postage for the outfit.
Ordered 4 items, one was ok and what I expected. One was semi-okay - acceptible but not quite what I expected. The other two are terrible - blazing orange colored sweater and an awful, oversized top that looks like a tent, Very unhappy. Am going to talk to customer service to see if they can be returned.
Answer: They are mostly a mix of cheaper fabric's.even when it says cotton on the ad it's mostly polyester.
Answer: There is no customer phone support. Only an Email Adress.
Answer: Yes the stuff is from China, poorly made and way too big. Company says it's in California but returns go to the east coast. Hassle to deal with their return policy. Poor business practices.