On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop online for fashion & casual style Women's Clothing Online at CurveDream. Trendy Womens Dresses, Tops, Jumpsuits & Pants big discount for sale. Free Shipping on orders over $79!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Foxblood
Huk
Pact
PinkBlush
Blackbough
Kulani Kinis
Lucy & Yak
White Fox
HUE
Lulu's
PacSun
Muji
CurveDream Reviews Summary
The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Trying to get a return address, why won't you provide us with one?
My clothes were too big. I wanted to return them and get my money back. I received 2 emails asking that I keep the clothes and get a partial refund. Each had an increasing amount to money to give back. I declined. Then the return was cumbersome and had many directions that I had to follow or I would not get any money back. I ended up pasting the whole thing onto the return. This took several hours spent on a return. I will not shop with you again.
"Dear customer,
We apologize for any negative experience you may have had with our return process.
Items need to be returned to our fulfillment center and the buyer is responsible for return shipping. For goodwill, we would offer some alternative solutions to our customers. Sorry that you're not satisfied with that. However, we will strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.
We appreciate your feedback regarding our return process and will take it into consideration as we continue to improve our processes. If you have any further concerns or questions regarding your refund, please don't hesitate to contact us at service@curvedream.com. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again in the future.
Team CurveDream"
Not satisfied. The fabric the shirt is made from is not what I expected. The shirt does not look like the online photograph.
I was never notified that my order was out of stock and that I would never receive it in time for Christmas. If I hadn't inquired, I'd still be waiting. Not good customer service!
"Dear Customer,
We apologize for the inconvenience caused by the sold-out item.
We understand how frustrating it can be to wait for items that haven't arrived, and we want to make sure that we address this issue as quickly as possible. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at service@curvedream.com. We will reply to you within 24 hours.
Team CurveDream"
Love this jacket style for entertaining with my wife. Sizing was at least two sizes too small. CurveDream returns are a nightmare. A week after email to them, they still haven't provided an address to which I will pay to return this item. I have called Fidelity customer service to handle after numerous attempts on my part.
Easy to look through the clothing, easy to choose, easy to pay.
The description doesn't fit the shirt I received. Will never purchase again.
"Dear Customer,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
CurveDream is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Have a great day!"
Material is very soft love. The color of my outfit.I will be buying more soon. Price is worth buying the outfit.
Order was late and dress was nothing like what I ordered in picture. The size was not an American size.way too small...The dress was from 2 different styles with dress and over cape...
N/A don't ask don't tell why must I give a review it was a gift to some one! I don't give reviews I am old and cantankerous
Ordered 8 dresses. Kept 3. Only 1 I didn't like the others didn't fit which is to be expected with online purchases. They were very prompt in responding to me regarding the returns
Delivery was great and the gloves were well made and beautiful!
The jeans I ordered in my normal size were way too small and not at all as advertised. The return process was such a pain. It's clear they don't want their own products. I was offered $6 to keep the jeans or I could return them and pay the shipping, but was given no address to ship to. When I asked for the address I was then offered $13 to keep them. If I returned I must have a tracking number which is no problem but it seemed so shady at this point that I don't trust them to say they have received the package even if my tracking number says they did. I have opted to receive the $13 but I'm not holding my breath that I will ever see it. What a horrible company to do business with. Never again!
"Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
If you have questions about your order, please contact us by email at service@curvedream.com.
Have a great day!"
Worst on line order experience ever
Would never order from this company again.
"Dear Customer,
We apologize for the inconvenience caused by the sold-out item.
We understand how frustrating it can be to wait for items that haven't arrived, and we want to make sure that we address this issue as quickly as possible. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at service@curvedream.com. We will reply to you within 24 hours.
Team CurveDream"
First time user of this sit, there arae mixed reviews so I hope I am happy with my large firsst order!
Received in time for Christmas. Customer Service was very helpful.
Google showed a coupon code on the listing of the item I found, but it didn't work during checkout.
The sweater itself was soft, warm and very pretty.
I ordered 3 shirts - the 3 shirts I received did not match the picture in the catalog. 2 of them were completely different colors, one was a different design. I will be returning them and will not order again.
"Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
If you have questions about your order, please contact us by email at service@curvedream.com.
Have a great day!"
Placed an order and was given info about shipping. When I tried to track the package it said I didn't have an order. I emailed customer service & they replied right away saying the item is out of stock. Should have been told that when I placed the order. They did give me a refund right away but the order never Should have gone through if the item wasn't available.
"Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
If you have questions about your order, please contact us by email at service@curvedream.com.
Have a great day!"
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
"Dear Customer,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
CurveDream is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Have a great day!"