Cult BeautyReviews 77

Horrible experience! Everything might go well when you just order things, but if you you want to return items and need a refund then it gets really really bad. I returned two items in the end of November. After that I have contacted their chat reps for MANY times. All I get is apologies and promises I will get my refund soon. Nothing happens. And conveniently the "finance team" which makes the processing of refunds is not to be communicated with.
It seems I have lost 150€. Cannot believe how this kind of company is still in business.

I placed the order on 5th of October and was waiting for it for 1 month, but never arrived! Then I requested for refund (about 300 aed) so I received the email from them that its been processed and take 10 days... Those money never back to my account so I wrote them in Instagram and they mentioned that they send my request to finance team and update me once receive an answer from them. After 2 weeks again I texted them, but as a robot they started to ask my details again. Their live chat stopped working and there is no proper communication. DO NOT ORDER FROM THEM, YOU NEVER SEE ITEM AND LOOSE THE MONEY! ITS 3RD MONTHS IM TRYING TO GET MY MONEY BACK AND SEEMS THERE IS NO CHANCE!

DO NOT ORDER FROM THIS WEBSITE. I placed an order with them and never received it. They said that it was reshipped but conveniently it was never shipped either. They will not refund your money even if you don't receive your products.

Ordered a product & didn't get any shipment update 3 weeks late however they had no issue taking my money.

After multiple messages of them avoiding answering where my package was they issued me a refund.

I never received an item and their contact on website doesn't work. Despite telling them this they refuse to provide an email i can contact

I had a terrible experience with this website. Ordered for the first time 2 weeks ago, spent over £80, and still don't have my order. This company is a scam and you shouldn't buy from them. I contacted customer service and the service received was appalling, they didn't seem to care if I had my products or not and never gave me any sort of solution

What a disappointment of a company... If you have problems with your order or you need a refund then brace yourself with a lot of patience and be ready to get super frustrated. I placed an order a month ago and got in touch for a refund. They told me that will be processed in 48 h... 1 month later and 20 messages later and the refund is still not there. Avoid this company. I know they have a good selection of products but you can find different websites that will have the same and at the same time respect for their customers

Charged me twice for an order I never received and have been absolutely no help in refunding the money they have incorrectly taken from my account. Keep repeating they are investigating and that's it. Said they were looking into it for the last month and like other reviewers have said they drag their feet and do not reach any resolution. Avoid this company if you don't want to be fraudulently charged incorrect sums of money and then even worse not refunded.

I ordered an item for click and collect but the retailer refused delivery. Cult Beauty did not believe me even though I said the same thing to them 101 times only to get a generic reply. Evri didn't return the item to CB and marked it as delivered to neighbour.

I told them multiple times to check the delivery address was the Newsagent and not me.

In the end they refunded me and closed my account Very poor customer service

My absolute favorite online shop (level 3 customer) but please, please do something about your customer service. There is no live chat (it exists but it's ALWAYS greyed out, unavailable) and the messages via the app get replied to in a day or two, always by different agents who, in my experience, almost never check what's been discussed in the thread.
When I last left a review on here I got a reply saying I will be contacted to discuss my experience. That never happened. Disappointing.
It is unprofessional and unworthy of a company of your caliber.
Very pleased with everything else but something has to be done about the customer service so won't award more than a star until that happens.

My order has not been received. I am being fobbed off by terrible customer service, who do not read messages or respond accordingly. Had I not received goods from them previously I would have thought that I was being scammed. I am starting to wonder if the delay tactics are because the Company is about to go under.

I ordered over £200 worth of goods, and one of them (Nudestix) arrived damaged - no packaging, no sharpener, and looks like it has been used. I notified the customer service immediately and returned it for a replacement. Well, it has been a month and no replacement yet. I think the replies I am getting to my messages are generated by a chatbot. Avoid!

I have ordered products worth 240 euro. They never arrived. When I asked for the status and a request to send the package again, they replied that they issue a refund in 4-5 workind days. I have written 5 more emails, the chatbots replied the same. Thankfully I paid via Paypal, so by raising the complaint, I will probably get back my money. But never again. What a s*tty company to treat their consumers like this.

I had ordered from cult beauty for the first time. They took forever to dispatch the order. It still hasn't. Their system allowed me to cancel yet their team would provide mixed messages. They charged my account but I have no product or details on dispatch. Useless! Save yourself the headache. Don't order!

Quite simply, the worst customer after care. £400 + LED mask broken and no one able to assist. Buy elsewhere!

Worst customer service ever. Ordered a package in mid-February which PostNord lost and confirmed this immediately. I got to be the middleman between CultBeauty and PostNord. CultBeauty demanded lots of proof that it had been lost by PostNord instead of contacting them themselves. It took ONE month until I got my money back and in the end they offered 5 € as compensation. In addition, they promised to respond 24-48 hours but usually heard from me up to three days later when I chased it. Really really disappointed.

Avoid them. They refuse to give me a refund, although they see on track and trace number that my package is still in the UK. I have been trying to solve this issue with them for over a month and they refuse to cooperate.

I ordered the advent calendar and loved it and it also arrived on time unlike feelunique...
They also delivered with royal mail who I prefer and the customer service was also great and I'm quite happy with the product I got.