Arina A.

I placed the order on 5th of October and was waiting for it for 1 month, but never arrived! Then I requested for refund (about 300 aed) so I received the email from them that its been processed and take 10 days... Those money never back to my account so I wrote them in Instagram and they mentioned that they send my request to finance team and update me once receive an answer from them. After 2 weeks again I texted them, but as a robot they started to ask my details again. Their live chat stopped working and there is no proper communication. DO NOT ORDER FROM THEM, YOU NEVER SEE ITEM AND LOOSE THE MONEY! ITS 3RD MONTHS IM TRYING TO GET MY MONEY BACK AND SEEMS THERE IS NO CHANCE!

It is my second review in this month, by the chance i decided to check expiration date of the cream and I found out it was produced in 2014! Guys, 2014! Sealed cream you can keep up to 3 years so mine expired in 2017... i texted them and provided photo with a batch code their respond was non sense --- "On the back of your products, you will see a small jar symbol with a number inside - this indicates that the stock will expire on this date from the date it is opened as these products are sealed to be used from the day the seal has been opened."----- I requested them the production date of that cream - they couldn't provide, how its possible if they have to follow up with expirations dates of their products?! One more cheat from LOOKFANTASTIC...