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Horrible experience! Everything might go well when you just order things, but if you you want to return items and need a refund then it gets really really bad. I returned two items in the end of November. After that I have contacted their chat reps for MANY times. All I get is apologies and promises I will get my refund soon. Nothing happens. And conveniently the "finance team" which makes the processing of refunds is not to be communicated with.
It seems I have lost 150€. Cannot believe how this kind of company is still in business.
Tip for consumers:
don't expect a refund for a return.
Products used:
Charlotte Tillbury powder and Chantecaille Lotus powder.
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Empty.
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