Crutchfield

Jake perfectly matched the ELAC Debut 6.2s to my PSA Sprout 100, addressing all considerations from room to musical taste and listening style

Customer service was excellent took the time to make sure I was getting what I needed and what to do if I had a problem

Will recommend 10/10. Great products and even better prices! Will buy more from you guys very soon!

My family and I have purchased many car receivers from Crutchfield and they were all excellent experiences... until now. My son bought a Sony head unit with Apple CarPlay for his Sequoia and I was so impressed that I bought one for my F-150. I understood that installing it would not allow me to reinstall my original unit because of modifications and I was fine with that.
Unusual for Crutchfield they sent me the wrong instructions and when I finally got the correct ones they were overly vague. I modified the mounting point in my truck for the new kit as per the instructions and the fit was horrible. After more mods to my dash I slid the unit in to find that it set 3/8" too low for the factory dash to snap back in place. I tried to remove the head unit to further hack away at my dash but could find no way to do. AFlyer a call to Crutchfield tech I find out that once snapped in place that the head unit COULD NOT EVER BE REMOVED FOR REPAIR OR REPLACEMENT WITHOUT REMOVING THE ENTIRE DASH! Remove the entire dash to replace a radio? That is a massive job including air bags, gauges and heat and air ducts. Why does Crutchfield even offer an installation that doesn't allow a repair or replacement ever again? Why wasn't there a warning about this?
To say I'm EXTREMELY disappointed in Crutchfield is an understatement!
I really thought they had the best equipment and installation kits available... I was wrong!

Yes, I do have many option for buying expensive electronic items. I purchased an Onkyo receiver from you a few years ago and I thought of you first when it came to buying a TV.

Your website originally said "free 2 day shipping to Arizona"; I was disappointed that it was going to take 5 days, but I chose to be patient.

The delivery date you sent me and that was posted on the UPS website in big letters said "Wednesday, July 11,2019". Since there was no delivery time listed, I started waiting for the delivery at 9:00am that morning, checking the UPS website all day; There were no update posted at all, just delivery by "end of day" so I literally sat around the house from 9:00am to 9:30pm waiting for UPS, but NO delivery.

I am bedridden most of the time and suffer from severe insomnia, so I was VERY unhappy to receive a phone call from some old hag from UPS at 6:30am the next morning with the ultimatum that "if I didn't call back within the next hour, my delivery was to be re scheduled for the next day".

This entire experience has been so aggravating for me that I canceled the order and told UPS to return the TV.

Next time, I'll purchase from Amazon or Best Buy. They have TWO day shipping and they DON'T use UPS!

Definitely won't be using crutch field again unfortunately even though they have a lot of useful things, the reason I say this is because of there 2 day shipping is not 2 days I ordered a battery on Wednesday around lunch time and everything was good I thought it was odd that by dinner time I still had not gotten a shipping confirmation but just assumed maybe they hadn't updated it I went to bed excited and ready for the Texas heat wave car audio show this weekend as the 2 day shipping was perfect. Then I wake up Thursday morning excited and check the shipping status and still hasn't shipped I then get a text that they need to confirm my order they needed a home phone or work phone number of the address listed…. A land line…. I can't even remember ever having a land line at any house ever in my entire life so I found that odd to be a requirement luckily I just gave them an old address instead even though neither make sense in my mind and I never have heard of anything like this but I comply and still excited assume everything is fine and I'll be able to make the show with my car audio build for the first time and this battery is the last component the shipping status now says confirmed and says Friday delivery still as I ordered it mid week but I doubt that and assume that Saturday it will come which is not ordered but still fine unfortunately now due to this weird requirement to confirm my order I will receive my order Monday and miss the entire show and wasted the money I paid to order the tickets to enter the show so now with that they have lost my business thanks for the battery but I ordered from them due to the fact of 2 day shipping which is actually 4 day shipping thanks to that step of the process which to this day I still don't understand and the cherry on top is UPS doesn't even say they've gotten it yet just label created

Well, i ordered the HDTV from them, price is good, though not the cheapest, quality is awesome, love them.