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Massachusetts
1 review
1 helpful vote
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All in my title. Quite pleased with the service and products from Crutchfiled. Easy to do business with and quite responsive.

Date of experience: March 27, 2020
Ohio
1 review
0 helpful votes
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Thank you for the Kicker 6x9s and custom boxes to put them in. They worked out perfectly and sound great! I got and put them in in one night!

Date of experience: October 6, 2019
Alaska
1 review
1 helpful vote
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The price on the stereo was excellent, the wiring harness and dash kit were included. I just couldn't beat the service I received.

Date of experience: January 3, 2020
Pennsylvania
1 review
0 helpful votes
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Promp service
December 16, 2018

The product was exactly as describe. It was shipped very quickly
And arrived exactly when estimmatedted.

Date of experience: December 16, 2018
Florida
1 review
0 helpful votes
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The bose SoundTouch 30 series needs more bass.not happy with it, bose need to manufacture a bass speaker to pair with it.

Date of experience: March 21, 2018
Wisconsin
1 review
1 helpful vote
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The Sony reciever was exactly what I needed and performs flawlessly. I needed a modestly priced reciever for a spare av system and this fit the bill.

Date of experience: January 21, 2018
West Virginia
1 review
0 helpful votes
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Upgrade to my Jeep TJ
September 17, 2019

I had to replace the stock 2002 Wrangler TJ subwoofer. After a few modifications to the housing, i now have a new Kicker subwoofer.

Date of experience: September 17, 2019
Illinois
1 review
1 helpful vote
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Paid too much
May 19, 2018

I just opened the Costco ad and saw the Dyson V7 priced at $169.
Not a happy customer. Not a happy customer.

Date of experience: May 19, 2018
Arizona
1 review
1 helpful vote
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Jeep JK Install
December 13, 2020

I liked how the Crutchfield supplies (emailed) instructions were easy to follow and included how everything supplied was to be connected, taking the guess work out. I installed a Sony AX5000 receiver using a Metra 95-6511 Dash Kit, PAC RP4-CH11 Wiring Interface, Metra 40-EU10 Antenna Adapter, and a Metra AX-USB-MINIB USB Port Cable, which were all recommended for installation. Instructions were straight forward and easy to follow. There were no instructions for installing the AX-USB_Minib USP Port Cable so I had to find a YouTube video to watch. Turns out it gets installed from the mini USB coming out of the old UConnect module under the Heater/AC controls. I had to update the firmware on the receiver, install Android Audio app on my phone and everything worked.

Date of experience: December 13, 2020
Michigan
1 review
0 helpful votes
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A Repeat Buyer that would Recomend Crutchfield to Everyone. As Always Very Fast Shipping, and outstanding knowledge of its Staff for any problems possibly occurred during Set Up or After.

Date of experience: January 24, 2019
South Carolina
1 review
0 helpful votes
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Great company
September 1, 2018

Have bough from crutchfield for many years now allways happy with products and service. Best prices why go anywhere els

Date of experience: September 1, 2018
Oregon
1 review
1 helpful vote
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Headphones
September 20, 2020

Arrived fast (even when things are SO late with the wildfires right now). They work great & solves a huge "issue" at home. Hahaha

Date of experience: September 20, 2020
Ohio
1 review
0 helpful votes
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Awesome sound!
October 21, 2018

Was hesitant about not getting higher priced speakers but these Kickers made my 17 Sonata sound 10xs better. Highly recommended!

Date of experience: October 21, 2018
Michigan
1 review
1 helpful vote
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Ordered a new receiver, sub and center channel just before christmas. Couldn't have went smoother, will order there again for any of my needs.

Date of experience: January 15, 2020
New Jersey
1 review
1 helpful vote
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Back up camera
January 28, 2020

Great customer service! Definitely take the tips of other reviews. Camera worked perfectly as described. Took less than 2hrs to install

Date of experience: January 28, 2020
Ohio
1 review
1 helpful vote
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It went so smooth!
February 5, 2020

It literally took me 15 minutes to put their speakers in my f250 all the hardware was included, I would definitely buy from them again

Date of experience: February 5, 2020
Florida
1 review
1 helpful vote
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Terrific Tech Advice
March 11, 2019

Tech Reid was super helpful with our wireless turntable and speaker bundle
Received and set up like a snap
Enjoying old school LP s!

Date of experience: March 11, 2019
Idaho
1 review
0 helpful votes
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Nice quick delivery
August 9, 2018

Love the knowledgeable customer support if a problem with equipment arises, can't get that with Amazon. Ordered 4K and oled equipment

Date of experience: August 9, 2018
Nebraska
16 reviews
52 helpful votes
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Customer service aimed to please - not only do they offer superior product services but their cutsomer service is purly top notch! I do believe the vast majority of their products have lifetime tech support. They have a huge selection of audio visual products for in home or in your car. They have from what i have experienced the most product knowledgable staff i have ever encountered and if they don't know im sure they could tell you who does, but i find that unlikey.
Their digital camcorder and digital camera selection is decent but as for diversity in manufacturers selection is kinda sparse. Their camera accesories like tripods, flashes are available. But personally i feel a site dedicated to photography equipment is bound to have a better selectoin of the latter.
They have a fair return/exchange policy. Very fair
I have purchased car audio and home theater products with extreme confidance from them, i have never been disapointed or even slightly unsatified by these guys and readily recommend them to all my friends.

Date of experience: December 26, 2008
New York
1 review
1 helpful vote
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Great Support
November 3, 2020

I decided to upgrade my 2001 Chevy Tahoe with modern technology. I installed a touch screen receiver paired with satellite radio and a back up camera. When I ran into trouble connecting wires to my reverse trigger and my parking break. Crutchfield support was able to walk me through and help me find the correct wires to complete my install. I do have some experience installing car stereos. I will say the instructions/wiring guide made sense to me since I've had prior installation experience. However, if you've never installed a car stereo you might have an issue with the step by step instructions since they are basic. You might want to reference some YouTube videos prior to beginning just to get your feet wet. Ultimately I am very happy with my purchase and install.
FYI, for my 2001 Chevy Tahoe I purchased an Alpine iLX-W650 (fits easy without modification due to slim size). Paired with a SiriusXM SXV300V1 Tuner and a Boyo VTL 17ir. I also used the Metra 70-1858 receiver wiring harness and the Metra DP-3002B Dash Kit. (Will make your life much easier).

Date of experience: November 3, 2020

Overview

Crutchfield has a rating of 3.5 stars from 1,616 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Crutchfield most frequently mention customer service, car stereo and wiring harness. Crutchfield ranks 8th among Electronics sites.

service
164
value
174
shipping
176
returns
79
quality
169