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Crutchfield's reputation is marked by a mix of strong customer loyalty and significant concerns regarding service quality. Many customers praise the company's product selection, competitive pricing, and efficient shipping, often highlighting positive experiences with customer support. However, there are recurring complaints about delayed shipments, inadequate technical assistance, and dissatisfaction with warranty policies. Customers have also expressed frustration with the handling of defective products and the perceived lack of accountability from support staff. Overall, while Crutchfield has a solid base of satisfied customers, addressing service inconsistencies and enhancing support could improve its reputation further.
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I have been a crutchfield customer for a long time and their service never disappoints. Great products and really fast shipping.
I haven't even installed the equipment yet but... Before it arrived I received a notice of shipment along with installation instructions. I've since received emails making sure everything is as expected along with more instructions and tips. I have every reason to believe that If I have any issues at all that they will take care of it. That alone is reason enough for me to buy from these guys. First rate operation.
I am very pleased with my purchase of the 85" Sony 850F. Ordering was easy, the SFS offer of 0% interest for 24 months was great, and the fast, reliable shipping of this large item was what I expected from Crutchfield. They have never disappointed me.
I recently placed an order and accidentally missed ordering an essential part. I called and spoke with Norm and the service I received was awesome. He was very helpful not to mention he was nice. I received my order promptly and couldnt be more pleased. I will recommend them to everyone I know of looking for these types of merchandise.
Bose 301's(4), Onkyo 6 disc player, Yamaha R-n303 receiver. The entire block is rockin'! Thank you Crutchfield &Co.!
Im doing an upgrade to my 2017 Challengers factory Alpine 6 speaker stereo. Im very happy with the products I have received from Crutchfield and the installation instructions with pics. This stereo went from good to awesome. I like keeping the factory 8.4 head unit this stereo doesnt look like an afterthought
I own a 2013 Prius and this kit is all you need it plugged right into the factory radio in the back. Comes right on every time when you put car in reverse. I was by myself and it took me about two hours to install from start to finish.
I found this to be overall an excellent buying experience. The price was competitive, the information was very helpful, and the shipping was quick.
Easy purchase experience and quick delivery. The website made choosing the right speaker easy. Best price I found for the model I choose.
This is the second Yamaha receiver I have purchased from Crutchfield. The units both arrived in a matter of days & never had a problem with any kind of damaged boxes or contents.
Website is easy to navigate, prices are great, shipping is super fast and all the free extras (mounting brackets and crystal clear directions for MY car) are all reasons I continue to shop Crutchfield!
I've ordered several car stereos and speakers over the years from Crutchfield. It is their staff expertise and customer service that sets them apart from other retailers. The discounted installation gear and installation instructions are also great perks.
Cruthfield really came through for me in a prompt and timely fashion. It was the first time ordering from them and they made my purchase easy. All my future electronics will be purchased exclusively from Crutchfield...
I have had many trucks in my life and never satisfied with the stock stereos. Since the very first one I have used Crutchfield to equip them with better head units and speakers. I have never had an issue with ordering, getting, or installing any of them. I dont see any reason to go anywhere else when they have shown me they are the best in the business.
Fast simple process demon AVR arrived in 2 days no damages very happy will do business with Crutchfield again
Great experience... opted for this rather than Amazon sourced enabled Bluetooth technology converter for my marine stereo head.
First off, I live in Hawaii and getting good car audio electronics at a reasonable price can be a bit hard.
I placed my order early Friday morning and was expecting my stereo and speakers to come in Monday. Came home from running errands on Sunday and theyre was a package in my drive way. OMG it was my stuff. Installed the stereo that afternoon in about a 1.5hrs. And the following day the speakers in about an hour. Couldnt have gone smoother. Just follow the very simple instructions, and bam. Your done! Thanks guys for making it effortless!
Mahalo,
Ron
Got exactly what I ordered in just a couple of days. Nothing was damaged during shipping. Only issue was with the wiring kit that I ordered. It was no fault of Crutchfield. I thought it included speaker wire... it didnt. Not a big deal.
I purchased a Kenwood DDX375BT Receiver and installed it in my Chrysler 300C with Boston Acoustic sound system; the receiver more than doubled the original factory head unit. It compares to the volume from my Rockford Fosgate amp I have in another car. Five stars for this unit!
Answer: I've bought outlet item for many years now and never had an issue or even needed to return. I'm pretty sure you can return if not happy with it. It says it under the price after you click on that item I believe