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CrutchfieldReviews 1,615

3.4

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Crutchfield Reviews Summary

Crutchfield's reputation is marked by a mix of strong customer loyalty and significant concerns regarding service quality. Many customers praise the company's product selection, competitive pricing, and efficient shipping, often highlighting positive experiences with customer support. However, there are recurring complaints about delayed shipments, inadequate technical assistance, and dissatisfaction with warranty policies. Customers have also expressed frustration with the handling of defective products and the perceived lack of accountability from support staff. Overall, while Crutchfield has a solid base of satisfied customers, addressing service inconsistencies and enhancing support could improve its reputation further.

This summary is generated by AI, based on text from customer reviews

service
164
value
174
shipping
176
returns
79
quality
169

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Florida
1 review
0 helpful votes
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I have been a crutchfield customer for a long time and their service never disappoints. Great products and really fast shipping.

Date of experience: June 30, 2018
California
1 review
0 helpful votes
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I haven't even installed the equipment yet but... Before it arrived I received a notice of shipment along with installation instructions. I've since received emails making sure everything is as expected along with more instructions and tips. I have every reason to believe that If I have any issues at all that they will take care of it. That alone is reason enough for me to buy from these guys. First rate operation.

Date of experience: June 29, 2018
Florida
1 review
0 helpful votes
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I am very pleased with my purchase of the 85" Sony 850F. Ordering was easy, the SFS offer of 0% interest for 24 months was great, and the fast, reliable shipping of this large item was what I expected from Crutchfield. They have never disappointed me.

Date of experience: June 29, 2018
Georgia
1 review
0 helpful votes
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Customer service
June 28, 2018

I recently placed an order and accidentally missed ordering an essential part. I called and spoke with Norm and the service I received was awesome. He was very helpful not to mention he was nice. I received my order promptly and couldnt be more pleased. I will recommend them to everyone I know of looking for these types of merchandise.

Date of experience: June 28, 2018
Tennessee
1 review
0 helpful votes
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Bose 301's(4), Onkyo 6 disc player, Yamaha R-n303 receiver. The entire block is rockin'! Thank you Crutchfield &Co.!

Date of experience: June 28, 2018
California
1 review
0 helpful votes
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Im doing an upgrade to my 2017 Challengers factory Alpine 6 speaker stereo. Im very happy with the products I have received from Crutchfield and the installation instructions with pics. This stereo went from good to awesome. I like keeping the factory 8.4 head unit this stereo doesnt look like an afterthought

Date of experience: June 28, 2018
Washington
1 review
1 helpful vote
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All in one kit
June 28, 2018

I own a 2013 Prius and this kit is all you need it plugged right into the factory radio in the back. Comes right on every time when you put car in reverse. I was by myself and it took me about two hours to install from start to finish.

Date of experience: June 28, 2018
Michigan
1 review
0 helpful votes
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I found this to be overall an excellent buying experience. The price was competitive, the information was very helpful, and the shipping was quick.

Date of experience: June 27, 2018
Texas
1 review
0 helpful votes
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Quick and easy
June 26, 2018

Easy purchase experience and quick delivery. The website made choosing the right speaker easy. Best price I found for the model I choose.

Date of experience: June 26, 2018
Florida
2 reviews
0 helpful votes
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Outstanding service
June 26, 2018

This is the second Yamaha receiver I have purchased from Crutchfield. The units both arrived in a matter of days & never had a problem with any kind of damaged boxes or contents.

Date of experience: June 26, 2018
Minnesota
1 review
0 helpful votes
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Website is easy to navigate, prices are great, shipping is super fast and all the free extras (mounting brackets and crystal clear directions for MY car) are all reasons I continue to shop Crutchfield!

Date of experience: June 25, 2018
California
2 reviews
0 helpful votes
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I've ordered several car stereos and speakers over the years from Crutchfield. It is their staff expertise and customer service that sets them apart from other retailers. The discounted installation gear and installation instructions are also great perks.

Date of experience: June 25, 2018
Kansas
2 reviews
0 helpful votes
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Perfection
June 24, 2018

Cruthfield really came through for me in a prompt and timely fashion. It was the first time ordering from them and they made my purchase easy. All my future electronics will be purchased exclusively from Crutchfield...

Date of experience: June 24, 2018
Virginia
1 review
0 helpful votes
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Best ever!
June 24, 2018

I have had many trucks in my life and never satisfied with the stock stereos. Since the very first one I have used Crutchfield to equip them with better head units and speakers. I have never had an issue with ordering, getting, or installing any of them. I dont see any reason to go anywhere else when they have shown me they are the best in the business.

Date of experience: June 24, 2018
Florida
1 review
0 helpful votes
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Great as always
June 24, 2018

Fast simple process demon AVR arrived in 2 days no damages very happy will do business with Crutchfield again

Date of experience: June 24, 2018
New York
1 review
0 helpful votes
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Extremely efficient
June 23, 2018

Great experience... opted for this rather than Amazon sourced enabled Bluetooth technology converter for my marine stereo head.

Date of experience: June 23, 2018
Hawaii
2 reviews
0 helpful votes
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Awesome
June 22, 2018

First off, I live in Hawaii and getting good car audio electronics at a reasonable price can be a bit hard.

I placed my order early Friday morning and was expecting my stereo and speakers to come in Monday. Came home from running errands on Sunday and theyre was a package in my drive way. OMG it was my stuff. Installed the stereo that afternoon in about a 1.5hrs. And the following day the speakers in about an hour. Couldnt have gone smoother. Just follow the very simple instructions, and bam. Your done! Thanks guys for making it effortless!

Mahalo,
Ron

Date of experience: June 22, 2018
Puerto Rico
1 review
1 helpful vote
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Excellent service, easy to find the accessories and fast delivery. Good price and offers. I very satisfy with the product

Date of experience: June 22, 2018
Alabama
1 review
0 helpful votes
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No problems here.
June 22, 2018

Got exactly what I ordered in just a couple of days. Nothing was damaged during shipping. Only issue was with the wiring kit that I ordered. It was no fault of Crutchfield. I thought it included speaker wire... it didnt. Not a big deal.

Date of experience: June 22, 2018
Ohio
1 review
0 helpful votes
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I purchased a Kenwood DDX375BT Receiver and installed it in my Chrysler 300C with Boston Acoustic sound system; the receiver more than doubled the original factory head unit. It compares to the volume from my Rockford Fosgate amp I have in another car. Five stars for this unit!

Date of experience: June 21, 2018