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Crutchfield Reviews Summary
Crutchfield's reputation is marked by a mix of strong customer loyalty and significant concerns regarding service quality. Many customers praise the company's product selection, competitive pricing, and efficient shipping, often highlighting positive experiences with customer support. However, there are recurring complaints about delayed shipments, inadequate technical assistance, and dissatisfaction with warranty policies. Customers have also expressed frustration with the handling of defective products and the perceived lack of accountability from support staff. Overall, while Crutchfield has a solid base of satisfied customers, addressing service inconsistencies and enhancing support could improve its reputation further.
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Insightful reviews. Quick response. Fast order fulfillment.
Am a repeat customer@ Crutchfield and love the knowledge / discussions with their experts to arrive at options and help narrow things down.
Great place and always ready to help with your needs for your car audio no need to be guessing of what your looking for fits all you need to know is what you like and how big you want it and not sure there great staff is always ready to help
Wanted some small powered speakers for the home office. Impressive sound stage on the second level of my desk. Bass is impressive for 4" drivers, would not need a subwoofer. Remote is big, but you can stand it up.
I have shopped with Crutchfield in the past. It has been a few years since I last shopped with them. But I didn't hesitate one bit in coming back to shop with the again. What can I say, great products and awesome technical support when you need them! I'm a Crutchfield customer for life!
My 1st order and so far I'm very happy. I got a pair of 6 by 8 Rockford Fosgate speakers and they are a 1000x better then stock. Got them on time, easy to install and deliver great sound, couldn't be any happier. Now what else to order in the near future? Will be using you guys again and really soon.
I have been a Crutchfield customer for years. I got exactly what I needed in a timely manner and had excellent online customer service when I needed to contact a representative with questions. It's always a pleasure doing business with Crutchfield.
It was time for me to get with the latest technology in the car stereo business. I have been with Crutchfield for more than 2 decades. I have been pleased with their services. I got my unit in 2 days and is very happy. Thanks, Crutchfield!
Excellent web site, well informed, reviews and chat service. The purchased item was open box as new! Quick-free shipping.
Been using Crutchfield for over an decade and my goto website for anything car AV related. It's like having a friend at in local car audio. Takes the guesswork out of buying/installing hardware, I am an lifetime customer and will keep coming back even with big online giants undercut on price
Easy website to navigate. Good selection of products. Free shipping and they even had a special discount on the cartridge that I wanted... Great overall experience.
Ive been ordering from Crutchfield for over 25 years, I have NEVER had a problem with their installation instructions.
I've been shopping with Crutchfield since I was 16 and got my first car. They have always went above and beyond to ensure I had everything needed for my mobile installations and are always willing to help out. Crutchfield has some very competitive pricing, especially since they provide you with majority of the mounting and wiring that is required. I am now 39 and Crutchfield will always be my go to source. I will always recommend them to friends and family.
I bought a replacement head unit for my 2004 Subaru Forester XT. I needed something that had Bluetooth and an iPod controller. I settled on an inexpensive Dual unit. All the things I needed for installation we're included and the install couldn't have been easier. The instructions were easy to follow and very clear. This is my second purchase from Crutchfield and they did not disappoint. The unit also arrived five days ahead of estimate. Next is my Cadillac CTS.
Good experience from easy to navigate online shopping website, available product specs, quick checkout to free delivery (just 2 days) - and a great price for the "entry level" RP line of Klipsch floor standing speakers. The key point though is the product which met my expectations for clean sounding mid and highs in a medium sized room.
Very disappointing. One of my items was obviously previously returned merchandise. Buyer beware. You're paying for new but you might get someone's returned project.
Ordered a car stereo from Crutchfield. They had a list of items that I would need which I ordered along with the stereo. They even connected the adapter wiring (for a small price). Install was easy, as they had sent along downloadable instructions. Can't thank them enough. Everything went well do to all the tech support from Crutchfield.
I have used them in the past with same results and saved money on a DIY thanks to Crutchfield. Really happy as this was on a 2005 mini.
I received my order within 3 days... wow... I also order thru amazon and it takes weeks in some cases. I love the professionalism of Crutchfield. Thanks guys!
I got everything right away. It was great they told me exactly what I needed for installation so I didn't have to search for everything.
While searching for a replacement car stereo for my Cadillac STS, I did a lot of research. I wanted certain features, and I am a stickler for a head unit that has a fast processor. It took me awhile to find what I was looking for. I ended up calling Crutchfield support and talking to Stone, who walked me through some different options, and was able to provide info that I had missed.
Never done anything like this before, the instructions and wire guide were invaluable. That made it super easy to disassemble the console and replace the unit. I was worried about splicing wires but it turned out to be good. All in all I got a solid unit for a great price and got to install it all by myself. What more could a guy ask for
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members