Just received device. Charging now however the battery is swollen on arrival. I hope though it works but going to need a battery replacement part for the disco itself. Please contact me so I can get that otherwise the review will stay at 3 for now.
I have dealt with crutchfield for the last 20 years or so. They are extremely helpful in all aspect of audio and video as well as very competitive pricing. Recently I have purchase car audio for my kids cars for touch screen and iphone connectivity. Unparalleled service and extra parts to simplify installation.
Thanks Crutchfield! Our new pioneer receiver helped make our 14 hour car trip with 3 kids bearable! Mac was very helpful to help me choose what to get and how to install it. He even suggested some installation add-ons that made installation a breeze! Kudos to a knowledgeable team and friendly, helpful staff!
Crutchfield provides the best customer service compared to literally every other company of its size that I have ever done business with. They understand the difficulties in purchasing the right car audio equipment and DIY installation, and have created an experience for its customers that virtually eliminates those issues. Now all they need to do is teach other retailers how its done!
I bought speakers for a car from them in 1991, house stuff in 2002, 2010 and now Truck speakers in 2018. In the days of the crappy internet service, these guys rock! I really like their research in being able to match the OEM connectors so the speaker swap outs are really clean. No wire cutting or soldering required.
Ordered new speakers for my truck. About the same price as other popular online stores. However, the fact that I got the pigtails and installation brackets for free means I got a better deal at Crutchfield than elsewhere. Shipped it all the way across the country in 4 days (ordered on Sun, delivered on Thu.) I'd do it again.
This business promotes free 2 day shipping to my address; however, upon placing an order the primary order shipped from a second party and the 2 day policy did not apply. Learning this, I attempted to change the delivery address based upon some planned travel. CS claimed to be able to manage this, but they did not. Communication was very pleasant, but ineffective.
I love my Audio Technica equipment. Purchasing through Crutchfield's web site was easy, and shipping was amazingly fast.
I called customer service/tech support regarding the headphones. The connector was wider than the intended port. They assisted and found an adapter. I really didn't want to return the headphones. The turntable is amazing. It sounds like a more expensive unit.
I have shopped with Crutchfield in the past. It has been a few years since I last shopped with them. But I didn't hesitate one bit in coming back to shop with the again. What can I say, great products and awesome technical support when you need them! I'm a Crutchfield customer for life!
I have bought several car radios from Crutchfield and have been completely satisfied every time! Parts are easy to look up and the wiring kit makes the job fast and clean. The reviews on each item help pick the perfect radio. The prices are amazing too!
Once again, Crutchfield assisted me with with it's great advice and support regarding my system. Although not always the case, this session resulted in a product purchase that was delivered when and where they promised. It also fit in exactly as they said it would. Thanks once again guys.
I ordered from crutchfield back in about 1993, with a stereo for my car. They were good back then.
I ordered a head unit for my daughter's car in August 2020. Things are slightly different, Bluetooth microphone and a way bigger plug on the factory head unit. These things have changed, but not the crutchfield experience. If anything, it's gotten better since 1993…install videos, product wiring details, etc, all at a good price.
Thanks for continuing to be the best in sales and support.
Customer service is superb and what sets Crutchfield apart. I don't think you'll get better service ANYWHERE. I have consistently had excellent interactions with kind and knowledgeable real human beings every time I've ordered from them. Having said that, sometimes their prices are really competitive and sometimes they are quite a bit higher than alternatives. But, all said and done, I think the overall purchase experience is worth it in most situations.
The shear volume of information available about the products they sell is alone an invaluable resource when researching mobile A/V products. I was able to compare the head units I was interested in, make an informed decision, and then have the unit shipped to me quickly and with all the parts necessary to install it. They also have the terrific instruction sheets tailored to your vehicle. Good prices, good service. Always check Crutchfield first.
I recently purchased new headphones from Crutchfield, and it was a great experience. The website is very easy to use, the pictures on the product page were great and allowed me to see the product, and the video review helped me finalize my decision. Ordering the headphones was also very easy to do, and the free shipping was nice! My order came on time (actually it was early I think) and the packaging ensured a safe trip for the product. I'll definitely purchase from Crutchfield again.
Simply, great product range, pricing and customer support are excellent, ordering is simple, and delivery is super fast. What could be better. I buy from Crutchfield whenever I can with full confidence.
I first ordered from Crutchfield back in the 1970's. I had great dealings then, and have continued (whenever I'm in the market to buy) to purchase from Crutchfield.
I love the information provided on each product so it is easy to decide upon what would work best for me. I just received a Sennheiser headphone set that I am thrilled with. These are the best headphones I've ever had -- both in comfort and in sound quality.
I've bought from you guys over 30 years ago. I was happy then. I needed another car stereo, I did go online just looking and when you came up I went to you confidently. Great price fast delivery what more can you ask for. Thank you Crutchfield you are a reliable company.
I've installed many car stereos, but it's been a few years. My assumption that everything was the same had me running around in circles. I called tech support and the woman who answered the call was amazingly well informed and was able to walk me through installation step by step! She was terrific! I will definitely use Crutchfield in the future!
I can't believe how easy it was to get the exact stereo and installation kit for my trucks I will definitely use them again. All equipment was received on time and in perfect condition. 5 stars if there was a sixth they would get it.
Overview
Crutchfield has a rating of 3.5 stars from 1,616 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Crutchfield most frequently mention customer service, car stereo and wiring harness. Crutchfield ranks 8th among Electronics sites.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members