Cricket Wireless

This company doesn't know what they're doing or how they are (aren't) doing it. My mother had a stroke earlier this year and needed easy cell service. (Things went south with her other provider. A different story for a different day.) She asked me to register her phone and get it up and running. I had the SIM card number. I had the device number. I had a $25 refill card for funding. Their web site drove me bat-[bleep] crazy. I tried entering those first two numbers and the site insisted I buy a monthly plan. Why would I want a plan when Mother gave me a $25 refill card to get her started? Then the site froze. Then both customer service people (via online chat) said they couldn't help me if I was unable to give them an order number. (I doubt they'd have been able to help me anyway. They were completely clueless.) It was pure [bleep] to go through, and I've never experienced such ineptitude with a phone service. No, no, no.

Cricket lied to me telling me my phone was capable of using there wifi hotspot. So I agreed paid 80.00 and received my sim card not. Immediately after receiving I activated my sim only to find out wifi hot spot does not work, I called cricket and they reassured me that they would reimburse my payment. So I moved on to a at&t account knowing I will receive my money back from cricket.
5 days later I contact cricket and guess what they refused to return my money!
If they would have told me this the first time I would have stayed with cricket untill my month ran out before I proceeded to at&t.
So beware cricket will tell you anything to get your cash even straight up lies

Was very pleased with cricket but now they are scammer artist. They took two payments in June. They refuse to to give one payment back. We were told to go through payment card to get back. So we did and they shut off the phone. Got it back on with what we had to pay amount given and then had a fee that cricket added on. So no card on file and just took another payment on the 8/27/22. The amount was wrong and no one give permission for. With no money in the bank. They got it a bunch of $#*!ing scammers.

I went and bought a new phone for $256 I got home and the wifi on the phone didn't work so I took the phone back to return it 5 days later and they would only give me $200 back. The receipt says I have 7 days to get a refund and it had been 5. I would not recommend this company to anyone else.

I get the 5 gb of the unlimited data plan. I've literally had my phone on WiFi for the past 3 days and yet I keep getting notifications of my data allowance is going down. Now. I was under the assumption that while on WiFi we are not using our data from the Network plan. Other than this issue I have not had any other problems with Cricket. I've only had this service for 2.5 months and thought my data was taken last moth eventhough I was connected to WiFi, but was not sure till this month when I was watching it very close.

This company should be sued and shut down. Talking to the manager Kevin was pointless. They scammed me out of my money and still shut off my service. Nothing they could do they said. Basically not willing to help a paying customer. Really unfortunate they would rather lose a customer than help them resolve their issue. Kevin should be fired for being the dumbest manager I ever spoke to. I will NEVER come back to cricket nor will I EVER recommend them to anyone I know. Very horrible service as well for what you pay for. I'd rather switch my service and not have to deal with this type of frustration again.

Most annoying hold ever. Constant repetitive dialogue between brief music. Then at the 8minute mark it asks if you would like to continue waiting, receive a text, or a call back. If you miss the 30 second window the call will automatically hang up on you. If you opt to continue waiting the next segment plays adds instead of hold music. So frustrating!

I decided to give cricket a try. Never again! I signed up for two phone lines, one phone I was getting through them(a 50 phone), the other I was bringing my own. The lady in the store had no clue as to what she was doing, and took the SIM card out of the phone I was bringing and it out it in her personal phone! She got the SIM card locked once she put it back in the phone I was supposed to be bringing to cricket! She then said on her computer it said the line that was supposed to be activated with that sim was stolen! She blamed me for it! Now this was after they already charged my card $186! She then said "sorry there is nothing else I can do and we don't offer refunds" So I was charged for two lines, and was only giving one and had to pay to go get the phone unlocked again and for service with another carrier just for that phone! Stay clear of cricket wireless!

Cricket is a waste of time and your hard earned money. They cannot speak English at all. Take your heart earned money and business elsewhere. If they mess up and do something wrong you will not get a refund or a credit they do not do that. They messed up on my bill and turned my phone off for no reason and I prove them wrong and still had to pay $35 to reconnect just ridiculous get some Americans in cricket and let them work for you

As long as you don't have a problem you are great. My phones are great my coverage is great. The price is amazing! I bought a phone when they were running a special. It expired in a week. (the small print did not say anything about activation just purchase I read every little word) The site said ships in 2 days. WRONG They took a week to mail it and then when I filled out the rebate I got an email saying sorry was activated outside of the dates. The chat is obviously overseas. They don't even read the messages sent I swear. The most frustrating Customer service experience in my life. So ask long as you aren't counting on a limited rebate item you are golden. I really do love my phone, service and paying $100 for 5 lines of unlimited text, talk and 2G of data. You can't beat it. I still recommend them to others but I warn them about the customer support. I can't see any other reason why I need to deal with customer support again so it is smooth sailing from here on out.

After reviewing our phones and promising they could provide service... they didn't, they couldn't, and they refused to refund our money. They kept insisting they wanted another four days or more to "create a ticket" and then they would start to see if they could provide the service. Meantime, of course, we were expected to pay full price and do without phones. Went back to another provider which got our phones up and working instantly. AVOID! Cricket is incompetent and they are dishonest.

They falsely advertise their service works in Mexico - make and receive calls. I called Cricket to see what I needed to do to ensure my service would work while I was in Mexico on vacation. The agent said switch to the unlimited plan. I did so. The next month, I went to Cancun. I could not make any calls while in Mexico. I could only receive calls. I tried contacting Cricket while there, but I could not make outgoing calls. Because I needed to make a lot of phone calls while there, I had to pay to use the hotel phone. The only way I could speak with family and friends was through whatsapp and I had never used it before. I think it's unlawful that they get to advertise a service they don't provide.

They are using heat in the phones along with subliminal messages to transfer body heated cells from one line to another they burnt my toes with a Bluetooth connection in my car to the heat signal and my son's on the bus