Cricket Wireless

I've been a customer with Cricket for numerous years. I have put up with their attitudes for the last time!
They turned off my service when I explained to the "manager" that I needed my phone most importantly so my Doctors offices could schedule me for tests having to do with cancer.
This is not the only instance but, to me, it's the most important.
I've decided I wasn't going to put up with this anymore. I will have my phone service set up within a week.
They also took money from my account that put me overdrawn.
These money hungry communication services have no heart or sympathy.
They can all kiss my $#*!!

Someone fraudulently stole my cell number. They hacked my account and had it ported out. Cricket Wireless was worthless in helping. I was initially told I'd have it back the next day...then, within two days. Then I was told it was a 3-4 day process. After 4 days, I was told it could take up to 2 WEEKS! Meanwhile the only information they could provide was that they were "working on it." Every time I called in (over 10 times in those 4 days) I waited on hold for up to 30 minutes only to be told nothing. They wouldn't let me speak to the other department. Meanwhile the hackers were using my # to commit all kinds of financial fraud.

Don't go to Cricket on 1701 N. Larkin ave Crest Hill, IL *******
Bad customer service. They sold me a screen protector that didn't fit my phone. Then I requested a refund. They denied it. So then I told them I wanted to get another one and the didn't give it to me. Because my card declined so they took it off and when I got my phone back, they gave it to me without my phone case. You guys are B. S & Stupid! How do you take my case off and don't give it back to me. Now I have to buy a new one. And I'm sure I'm not going to that place ever again!
You B. S!

Paid bill early. Unknowing that I was switching cell service. Tried to get money back for time bought that wasn't even touched,,, they refused. Don't waste ya money! Terrible company and terrible customer service!

HORRIBLE customer service! I referred 2 people to cricket in September and cricket never mentioned the referral credit you can get, which they had at that time. NO emails, texts, nothing! I logged into my account a few days ago and saw they are giving you credit if you refer people to them, i got texts, emails. I called them and mentioned i had referred 2 people cricket and i cant tell you how many people i've talked to and how many different answers i got as to why i cannot get my credit. I was promised a supervisor would call me at a time i requested and no one called me. I will never refer anyone to cricket again.

I've been at the store for nearly an hour to take off a $10 charge for service I didn't use and a $5 reactivation charge when I have been using autopay for years. My phone hasn't worked all weekend even thought they took the money out my account.

I have tried 2 weeks to get my number transferred. I'm paying fir Cricket and Spectrum. I have been told my number has a lock transfer on it but they unlocked it. Still the number will not transfer. Every time I call I get told the same thing. Even when I talk to a manager. I guess, I'll be getting a new number. It a pain changing your number with all your creditors, doctors, friends etc.

Cricket doesn't care about your business with them at all...on the phone I was disconnected from them three times after waiting more than ten minutes each time.and my service was interrupted for paying after midnite on the day it was due, so an agent could not call me back and then when I finally reached someone they could not help restore my service without paying another 30 dollars, which made no sense since at 5:30am I had paid the 35.00 payment...then they need identification andy pin to pay cash which turned out to be 10.00 more than I was told on the phone...they did nothing at all to make me a happy customer...I'm looking for a new provider.I want to at least like the company I give my money to

Well I've been with cricket for years. It's always a hit or miss with them. I'm looking to change services in the close future. 1st, the 611 phone number is the Corp office and they're so uneducated. I always get 10 different answers and no one knows what the hell they're talking about. 2nd, this is a big thing for me, they offer no good deals for phone who have been a long time customer. After having my phone for over a year I broke it but the woman told me all about their upgrades... They're only like 50 dollars cheaper than the full retail price of the phone. Like don't try to fool me. They'll comment back on Facebook to look like the good guys but they aren't. They manipulate things.

I called customer service on 4/5/20 to extend my bridge pay but the agent failed to do his job after I paid the 20.00 for bridge pay so my phone was disconnected due to non payment. So I had my services restored on 4/6/20 to only loose 20.00 and pay the full balance. Then I called back to pay to only be told I don't owe anything. 2 days later get a text saying I owe so I get punished because of there mess up and beat me out of my money for a second time

I would warn others to not buy the Cricket wireless plan. My experience with their support has been a nightmare. I've had my service for a little over a month with great coverage and no problems...until I discoved why a lot people I called wouldn't pick up my calls. My caller ID is under someone else name, not mine. I think you can see the problem there. I've spent many hours on both chat and voice support at Cricket. They finally told me there was nothing they could do except to change my number for a fee of $16.00. When your number is changed, it takes days to notify everyone. The thing is, they guarantee your caller ID when you sign up. They do not honor their contracts.

I was a 3 year long customer of Cricket Wireless and had my bill setup for auto pay. Last month something went wrong and their auto pay did not go through (it was being billed through my credit card and whatever the cause of this, it was not through any fault of mine). I contacted Cricket when it came to my attention, which was only one day after the pre pay bill was due to pay it manually and they informed me that I would have to pay a $15 reconnect fee despite the circumstances of how the bill should have been paid through their autodraft system. They refused to waive the $15.00 fee; therefore I decided to switch carriers. Fast forward 20 days later and I did in fact switch carriers and called Cricket to find out when I could expect a refund of the unused days that I paid for, to which they replied that no refund would be given as this is their company policy. So in essence, they want you to prepay for a month of service, but you will not receive a refund if you opt out of their service mid month. Also, you cannot depend on their autodraft process for billing, and you will get charged a reconnect fee if you are even one day late with your payment. Cricket Wireless is the absolute worst!

Cricket sucks. My phone stopped working and because insurance was bought for it I thought I would get it in the 3 to 5 days like they said. Wrong. It's been over a month and they haven't sent it to me. We've been on the phone for hours trying to get this new phone and it still hasn't arrived. My brother's phone broke after mine and he got his sooner because his phone was under the manufacturer's warranty, while I was basically punished for keeping my phone for over a year. The first phone they sent after 2 to 3 weeks was under my mother's phone number and the one they just sent us and we just got (that we had to send to an alternate address because they've tried to send the correct phone to us twice now) was under my father's number. They can't get me my phone and I'm damn tired of it. Never trust these people and never get insurance for your phone from them.

I called due to my account wrongly being suspended. When I attempted to explain my situation, I was constantly being interrupted. I asked for a supervisor (which I honestly hate doing), but he absolutely refused. I then attempted to use the chat function. Want to know what they told me? I needed to call and ask for a supervisor. I explained that I was unable to get in touch with a supervisor via the phone, and they insisted that's what I needed to do. I am appalled. This company is a joke. How do you not even have 2 stars?

I have a 3 lines with cricket for 6-7 years. I needed to switch my phone number. So I dropped a line however at the same time. Added a line. I still at 3 lines. But, the rep said it was a $10 fee for the additional line. Which didn't make sense. I had 3 lines before the switch and 3 lines after. So I don't understand why I would be charged anything at all. Changes to a service should not cost a penny after being a loyal customer for 6-7 years...

One day my phone stopped working. Cricket said I no longer had an account. Why? Cricket ported my telephone number to another carrier without my permission or even my knowledge. They send you a text when they are about to bill you each month but NO TEXT when they are about to port your phone number without your permission? The thieves now had access to EVERYTHING on my phone and stole whatever they could: email accounts, credit cards, bank accounts, brokerage accounts and this only scratches the surface. Their horrific customer service then threw gasoline on the fire. I was never able to contact one competent person. All they did is read a bunch of lies off the computer screen. STAY AWAY FROM CRICKET. They are dangerously incompetent.

A hacker called Cricket pretending to be me and asked them to relinquish my number to him. They did and he used it to reset passwords on my bank accounts and steal my money. When I asked Cricket to give me a new number so I could "unravel" my financial messes, they said they would need to charge me $70.00 for a new number. This was after I was on hold for 45 minutes. When I told the Cricket rep that they were the ones that gave away my number and should give me a new one free, she said no and accused me of taking my own number---which makes no sense. This company is rotten to the core.

I was having signal issues while at home. I called customer service and was told that they had a tower update (mind you Cricket Wireless never sent any communication about a tower update and we had problems for months!). Then 5 minutes later I received a text saying that my Samsung Galaxy 10+ was not compatible with the service. They insisted I upgrade my phones. What?! Upgrade my phone for this wack service that never works. Ummmm NO! They refused to take any responsibility for their walk service! I would NEVER suggest anyone including my enemies to use Cricket Wireless Service!