CreationWatchesReviews 1,192

My second purchase from Creationwatches. Fast shipping, everything as expected. I will definately buy again.

Received two lovely Seiko watches today and absolutely delighted with them. However, I should have taken a careful look at Creation's small print and not just taken their "FREE DELIVERY" at face value. My £166 purchase after DHL charges and customs/VAT duties, advised later, rose to over £215. It is obviously a devious move by Creation Watches not to highlight this probability (not everyone has to pay, it would seem) and I could have bought from Amazon or several other UK retailers for about the same price but with less aggravation. I will not be buying from Creation Watches again.

I was immediately attracted to this Seiko watch by the price which even thought it would be shipped from Singapore that did not bother me. However, and it was probably my own fault I did not read the small print. My watch was subject to UK import tax so the end result was I got my timepiece just £6 cheaper than if I would have bought it in the UK and it took nearly a week to get to the UK rather than next day delivery!
However the watch duly arrived when anticipated and first impressions are favourable. I think Creation should make it known in big flashing lights on their home page that some purchases will be subject to import taxes where applicable, rather than hiding it in the small print, where to be honest no one rarely looks nowadays. This is very misleading and Creation should take responsibility for duping customers with their attractive cheap prices.

SO DISAPPOINTED! This was my first time. And last time. Purchasing from this website. I ordered 2 watches and one arrived damaged and not in working order. I contacted customer service asap and their response was to bring it to a watch repair person and pay to have it fixed or pay for shipping to return it. I could not believe this was their response! I allowed them numerous opportunities to provide more appropriate customer service but they refused. Needless to say I will NOT be purchasing from them again and warn others as well. Total waste of my money!

I ordered a Seiko SNZG15 which shipped from Singapore to my home country (India). On checkout, there are two shipping options - DHL and Registered Mail, both of which are free. I chose DHL. I was charged 58% of the watch as Import duty from Indian customs. I paid $172 for a watch that was listed as $109 on their website. Import Duty of 58% can never be refunded even if I send the watch back to Singapore. This isn't the first time I am buying something from overseas, in the past I have had a lot of taxable products ship from China, Canada and Singapore. Never had a problem with customs. I'm not sure who is to blame here - DHL or CreationWatches. Either ways, I got ripped off for a watch for which I will not even get a warranty from Seiko. Please avoid this website. Like they say, if it is too good to be true, it usually is.

I ve ordered a Seiko on January, package was lost, or stolen, before the french Postal service had it. I tried to contact creation watches, but the only answer I got is "we re taking this seriously, there is an investigation". Since then (4 months), no replacement watch or refund... Previous times I had confidence in this company as watches (3 times I bought orient) came quickly and were insured by PayPal in case of problems. I didn't need PayPal protection as watches arrived.

Edit: finally had a refund so changed the review to 3 stars as they are not responsible for loss of packet, but the time lost was very long

When visiting the site, you get an overview of beautiful watches with excellent prices. What is never mentioned, unless you read the terms and conditions, is that import taxes can occur. I also wasn't informed that the shipment country was Singapore. Result was an extra charge of 41 on a watch of 80 (50%!) what is on average the price I would have paid in my country (and I would have had 2 years of warranty). Why not shipping from a European hub or, at least, adding a clear message (with a cost estimation) of the additional cost. I even doubt that this is legal behaviour...

Easy purchase of a Seiko 5, fast delivery to Europe, perfect 5/7! Great service, fast responses and easy tracking of package/order.

[UPDATE: June 2019]
I finally have a refund after around 7 months of battling these guys. Moved from 1 to 2 stars.

[Original review]
About six months ago I placed an order with these guys. I had bought a watch in the past and received it promptly. This time around, they appeared to have used a cheaper postal service since it was a lower cost item and adjusted the delivery window accordingly. So I waited. After several weeks I got worried and contacted them. They told me, it's normal, keep waiting. After a couple of months they told me they were investigating. It's now been SIX MONTHS of waiting and I'll I get back is the same copy-and-paste responses from someone called Vanya asking me to wait. I demanded my order or refund. Same copy-and-paste response.

So be warned that if there are any complications with your order, these guys don't want to know about it - you're own your own.

Great watch at great price I thought. BUT at checkout which said free P&P the small print said import tax may be charged, and no indication of how much this would be. DHL delivered and charged £25.00 before they would hand over the goods. 33% increase. This was not at all clear. If import tax is due the amount should be printed so the customer knows the exact cost! The tax bought the price of the watch to the same price as most of the other websites. Not the bargain I thought I had! I feel a little cheated!