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Nadine N.

  • 2 Reviews
  • 5 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Shopping

Member since July 2019

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2 Reviews by Nadine

I would give zero stars if possible. I placed an order online. EIGHT days later I receive an email saying "Good news, your order has been returned!" I never even received my order let alone returned it. I contacted customer service, spent 20+ minutes on the phone with them and all they offered was for ME to replace my order (mind you at this point the items I ordered were no longer available in the size I wanted). No offer for a discount, no offer to reorder the items for me, NOTHING. I will absolutely NOT be shopping at TJMaxx anymore. I have never received such bad customer service ever. It's as if they don't want customers. HORRIBLE EXPERIENCE!!
SO DISAPPOINTED!! This was my first time.. and last time.. purchasing from this website. I ordered 2 watches and one arrived damaged and not in working order. I contacted customer service asap and their response was to bring it to a watch repair person and pay to have it fixed or pay for shipping to return it. I could not believe this was their response! I allowed them numerous opportunities to provide more appropriate customer service but they refused. Needless to say I will NOT be purchasing from them again and warn others as well. Total waste of my money!!
Jason C. – CreationWatches Rep
Dear Nadine,

Sorry for any inconvenience caused. We have 30 days watch Return or Exchange policy and also watch has one year international manufacturing warranty. You can send the watch back to us for repair. We will keep in touch with you in regards with this concern.

If you have any query please contact us on

Best Regards,

Nadine Has Earned 5 Votes

Nadine N.'s review of T.J.Maxx earned 5 Very Helpful votes

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