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Unethical business practices. Hidden 27% added cost than price displayed due to import tax duties and admin charges eg £37 on £134 watch.
Import tax detail hidden in small print elsewhere website which is against UK legislation. Needs to be clear on purchase.
Very poor customer service- phone number does not work and live chat/emails are copy paste responses.
Dareen Z.'s review of CreationWatches earned 2 Very Helpful votes
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Dear Customer,
It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option.
We are sorry for the inconvenience. We will keep in touch with you in regards with this concern.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally