Andrew M.

[UPDATE: June 2019]
I finally have a refund after around 7 months of battling these guys. Moved from 1 to 2 stars.

[Original review]
About six months ago I placed an order with these guys. I had bought a watch in the past and received it promptly. This time around, they appeared to have used a cheaper postal service since it was a lower cost item and adjusted the delivery window accordingly. So I waited. After several weeks I got worried and contacted them. They told me, it's normal, keep waiting. After a couple of months they told me they were investigating. It's now been SIX MONTHS of waiting and I'll I get back is the same copy-and-paste responses from someone called Vanya asking me to wait. I demanded my order or refund. Same copy-and-paste response.

So be warned that if there are any complications with your order, these guys don't want to know about it - you're own your own.