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CreamiiCandy
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CreamiiCandy

creamiicandy.com
Australia
1 review
0 helpful votes
Follow Kopa L.
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Their customer service is honestly the best I've ever received. I'm not sure why there are negative reviews here but I can safely say their customer service is by the far the best. I've made big orders from their shop and they will send them in a few boxes and let me know so I am informed. They answer my emails SO quickly even though they are from the other part of the world.

Date of experience: August 10, 2021
Australia
1 review
0 helpful votes
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I love the mystery squishy and stationery sets
December 13, 2022

The mystery sets are great and my daughter loves them. I got the stationery box and the licensed squishies set for Christmas this year and I cant wait to give them to her. They even added some extra goodies and little gift card note that I requested them to do in the notes section.

Date of experience: December 12, 2022
Australia
2 reviews
4 helpful votes
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Creamiicandy is very responsive to emails and if I ever have an issue with my order they will ALWAYS fix it and make sure I am happy with my order. There has not been a single time when they have not responded to my email and my questions later than 1-2 days. One time my squishies got damaged in the mail even though creamiicandy sent them in box packaging and they still helped me resolve the issue when it was not their fault. They also ALWAYS give me gifts! I love creamiicandy

Date of experience: June 26, 2021
Australia
1 review
5 helpful votes
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Best grab bags 10 Squishies for 50 dollars!
And the Yummiibear grab is bit more expensive but so so cute!;
Their creamiicandy Squishies are sooo slow and cute- they are all scented like the squishy you buy. I also bought some japanese stationery from their website recently.
I receive gifts in my orders and the second time I ordered they even wrote welcome back in my notes. They really care about their customers and resolve any issues quickly. I've purchased from other squishy websites before and they don't reply as quickly as creamiicandy who always seem to care!
Love you Yummiibear please make my design a real squishy!;

Date of experience: June 26, 2021
New York
1 review
1 helpful vote
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Scammed me.
March 6, 2023

I ordered a package 3 months ago and it should of been here by a week or so. It said it will take a week to come but still didn't show. Im really upset I spent 70$ something on these squishes. I called the bank and luckily they gave me my money back. I will never order from here again, I hope it gets banned!

Date of experience: March 6, 2023
Arizona
1 review
0 helpful votes
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So rude and reckless
February 4, 2024

My PayPal account was hacked and several transactions were made on my account that I had to dispute and creamiicandy hapkened to be one of them. Just a few hours after filing my claim within paypal I got a horrible and threatening email from who I assume is the owner of creamiicandy.
They sent me a screenshot of the order made using my account and titled the email "scammer". They told me they submitted my address to the police, I'll have the email in the photos on here.
I think it's absolutely ridiculous that I would be personally threatened with police by a company via email. So unprofessional

Date of experience: February 4, 2024
California
1 review
0 helpful votes
Follow Mei J.
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All their products are awesome, soft and super kawaii! I really love how easy it is to get in touch with them if you have any problems or questions. Sellers are all super sweet, and the products are INSANELY soft and super well-made!

Date of experience: September 3, 2021
California
3 reviews
4 helpful votes
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SCAM SCAM SCAM
June 21, 2021

Run as fast as you can and never look back. I ordered over $300 worth of squishies and they only sent 17 pieces. I was supposed to get 66 pieces per my purchase order. They sent an email confirmation from a no reply email address (*******@creamiicandy.com) and sent tracking from a weird gmail address (*******@gmail.com JOEL QIAO) tracking was supposed to accompany another tracking but they never sent it. Also, when I looked at all my email confirmation, the same purchase order was re-sent with different shipping instructions/notes written on there posing fake as me or they slipped and sent the purchase order with their own notes to me by mistake saying, "only ship this xxxxx and NOT THE OTHER ONES" lol what a mess. I filed a dispute/claim with PayPal. Company is a joke. Don't buy from them. You have been warned.

Date of experience: June 21, 2021
Australia
4 reviews
5 helpful votes
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For sweeties lovers
December 8, 2021

I actually love candies and everything that is connected with sweeties. It's my passion and i can't deny it. Of course, I understand that the amount of sugar which I consume daily is very dangerous, however I can't stop. I tried so many times and every time was failed. So, I decided to continue destroy my health and i applied to this candy shop in order to buy some more sweeties. The sweeties here are very delicious and it seems to me that these sweeties are the tastiest candies I have ever tasted. So, definetely recommend this website and this candy shop to buy sweeties.

Date of experience: December 8, 2021
Singapore
1 review
1 helpful vote
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As Sweet As Its Name
January 18, 2016

Creamiicandy has an excellent customer service! Answers all queries promptly and by far has no issues dealing with them. Never fail to surprise customers with gifts in every order. I kept coming back for more!

Date of experience: January 18, 2016
Australia
1 review
1 helpful vote
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Cute and Amazing Shop!
October 29, 2016

I have bought several times and both filmed on my YouTube Channel so others would buy. The squishies are cheap, you get free shipping on orders over $50, you can have a 10% discount and overall the quality is amazing. Although there are flaws like giving the wrong design or colour they always have a solution to make their customers happy. Thanks Creamiicandy for making this shop possible.

Date of experience: October 26, 2016
Florida
1 review
0 helpful votes
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AMAZING
August 10, 2017

Creamiicandy is the ONLY place to order squishies! I have ordered from several other companies for my daughter and was disappointed to say the least everytime. I was worried about ordering squishies again but am so very happy we found Creamiicandy. The quality far surpasses any other squishy maker. The price, quality, having a TRUE slow rising product and the prompt shipping is why will are now repeat customers. Thank you Creamiicandy!

Date of experience: August 10, 2017
California
1 review
0 helpful votes
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I have many ordered squishies from creamiicandy. And Im simply satisfied with all the items. Every single thing is in perfect condition and I really appreciate the extra as well. Creamiicandy had never disappointed me once <3

Date of experience: October 2, 2017
Australia
1 review
0 helpful votes
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Best squishies and grab bags
March 20, 2023

My niece was very very very happy with her gift of squishies and mystery grab bag. I would recommend this shop! SO many items and pink packaging paper

Date of experience: March 19, 2023
Oregon
1 review
6 helpful votes
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Very, very unprofessional
December 24, 2016

*********Be Aware!**********

We paid over $100 USD for kids Christmas gift. We didn't get any shipping information nor tracking number. Item was never received, and we realized it was sent to the wrong address (to Australia). Of course, we wrote the right US address (even our bank confirmed that the company also exchanged the currency & withdrew our money in USD).

We requested for a refund or to have the item sent to the right address. When we contacted CreamiiCandy, "Joel Wu," one of the customer service representatives from CreamiiCandy replied saying "i found out you wrote wrong address. It's your fault not ours."

She originally said the package was "sitting in the local post office." However, when we contacted her to return & forward package to us, she just said it was our fault and never replied back.

We are reporting them as fraud and speaking to our attorney at law.

Date of experience: December 24, 2016
Katee P. CreamiiCandy Rep
over a year old

Hi this customer 100 percent put the wrong address. They had put nsw Australia in the shipping information which automatically got exported to our system for shipping. We have offered to return the parcel to them to the correct address with no shipping costs when they come back to us. YOU 100 percent put the wrong address, we even emailed you proof and it even says in your account you put Australia.

Canada
1 review
2 helpful votes
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Package never arrived!
January 26, 2017

I bought squishies from them in November 2016 and it is now January 26,2017 and they still haven't arrived! I emailed the company three times but they don't respond and made no effort in following up for me. I don't know what kind of mailing company they use because the tracking status shows it has arrived at "destination post" but it never arrived at my address! Both creamiicandy and Singapore post are scams! Never buy from them ever again!

Date of experience: January 26, 2017
Connecticut
1 review
1 helpful vote
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I wish I could give them a zero. They have ZERO customer service. They answer No messages! I ordered in feb. It is now almost June. No one will help or even reply. Why have a business if you can't answer customers? Do NOT buy from them. I canny stress that enough. Worst company I have EVER dealt with

Date of experience: May 21, 2017
California
1 review
4 helpful votes
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Never got my package since 9/2016... repeatedly ask for researching lost package or replace or refund my money! Never can thru and we are now into 4/2017... I hope this company gets shut down! I hate dishonest companies especially letting down an 11 year old using her own money and STOLE FROM HER!

Date of experience: April 4, 2017
California
1 review
7 helpful votes
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I ordered over $100 of items from this site for my daughter. I checked my account and there is absolutely no order history. I sent 3 emails and all they told me was they shipped my order and they would send me tracking information in a few days. It has been over a week and no response. I only received an email 5 minutes after my order stating what items I ordered with no tracking information. Completely unprofessional, but they certainly had no issues taking my money. If I could give zero stars I would. We normally order from Kawaii land. I will never order from these people again.

Date of experience: September 24, 2015
Katee P. CreamiiCandy Rep
over a year old

Tracking shows this order has been received. Also our website states clearly tracking can take a week to update because we ship orders to our shipping hub first to ensure faster shipment. It was simply impossible for us to give tracking when you asked less than a week after you made your order for tracking information.

Australia
1 review
4 helpful votes
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Lack of communication
October 23, 2016

Big range of squishy's and they are very cute, problem is that I have encountered bad customer service. A lot of the time they do not respond to emails, or messages on their website.
They also did not communicate with me whatsoever when the item I bought was out of stock, I only found out when I received my package with an item missing and the only way I found out what happened to the item was when I checked my Paypal for a refund on said item and the reason for refund labeled as item out of stock.
They said that they sent an email asking me if I wanted something else instead, and that the email must of gone to my junk folder. I checked everything in my email, I had not received an email at all. This has happened twice to me, which was really frustrating, because I thought maybe it was just a one off thing...

Date of experience: October 23, 2016
Katee P. CreamiiCandy Rep
over a year old

A refund from PayPal would have also resulted an email to you deireftlt which had a note attached to it.

Overview

CreamiiCandy has a rating of 3.3 stars from 182 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CreamiiCandy most frequently mention customer service, free shipping and licensed squishies. CreamiiCandy ranks 62nd among Candy sites.

service
34
value
33
shipping
33
returns
22
quality
32