Creamiicandy is very responsive to emails and if I ever have an issue with my order they will ALWAYS fix it and make sure I am happy with my order. There has not been a single time when they have not responded to my email and my questions later than 1-2 days. One time my squishies got damaged in the mail even though creamiicandy sent them in box packaging and they still helped me resolve the issue when it was not their fault. They also ALWAYS give me gifts! I love creamiicandy