Nuts.com

Always a wonderful product and quick delivery - I was impressed with the wide variety of pantry items as well as snacks and candies

I bought $50.00 of candy, all terrible! They offered me half my order in credit for my complaint. I took them up on additional products which was also poor grade! I don't think its their fault, i think its the chinese factories in mexico turning out substandard food products. The old looking Christmas candy was the worst!All the same Lemon flavor and busted up and stuck together! Make quality products in the USA

Used to order for years was very happy.not any more.the quality of the nuts in shell seem stale and old.Will not purchase from them anymore.I TRIED again.still stale and old. Especially the hazelnuts in shell.

Placed an order on December 2nd to be delivered on the 19th for my boss for the holidays. Received an email on the 18th stating it was running late on shipping but should go out in a day or two. When I didn't hear back I decided to call. I was told that my basket of nuts and cookies that I ordered were out of stock. How does that work. They weren't out of stock when I placed the order on the 2nd. How do you not have the items when you knew about them more than 2 weeks before. Now it's Friday 5 days before Christmas. It will cost me more to have something shipped express and be guaranteed by the holiday. I am so upset!. They are not reliable at all!

This was my first time purchasing from this company. What a HORRIBLE experience! If I could give zero stars, I would! I was told 4 different times that my package would be delivered by the end of the day. No package was ever delivered. I started calling after a week to find out why it wasn't delivered. Just today I was told (again) it would be delivered by the end of the day. Well, it's the end of the day and still not here. I purchased before cyber Monday to avoid the mess…. Only to be mixed in the mess. So much for giving it as a gift to someone, when it never showed up. The phone reps are not helpful either. If you want to speak with a manager, they tell you that could take up to 3 days. WTH!?!
I will not ever be purchasing from this company again, nor would I ever recommend it to any one. Buyer beware!
I can't add a photo of proof of purchase since I never received what I purchased.

We received our $139 order and upon opening saw that Nuts.com failed to packed the box properly. No packaging material in the box allowed all of the bags and containers to tumble around during shipping squishing everything chocolate, and causing one the products which is packed in a clear plastic, non airtight box to burst open costing all the other containers in sticky goop and powdered chocolate.

Since some of the items we bought were meant as gifts for family, we washed the bags of as best we could.

In spite of this, the packaging was stained in an oily sticky residue and unsuitable for gifting.

Since we couldn't gift the treats we slowly have tried some of them ourselves only to find many of the different varieties of treats we ordered were STALE!

Thank goodness we didn't gift them! How embarrassing!

After numerous communications with Nuts.com employees, at first we were told that the order would be replaced.

Then I was told that I would only receive a $12.99 credit for the one product that opened during shipping squishing everything

Each new communication seemed to come from a different person who was unfamiliar with my previous communications. Some we signed with a first initial only, some first names and some with initials and none with actual job titles.

As a loyal customer of Nuts.com we have been flabbergasted as to how unprofessional the whole experience has been.

After my response to their last communication in which "CJ", informed me that I was to receive a $12.99 credit PayPal emailed me to say my entire order had been refunded.

So I guess Nuts.com is done with me.

And I with them.

Poor packaging. Poor communication. Stale product.

And no one seemed to really care!

Beware of buying food products from this company.

They were advertising 20% off and free shipping off of a order of over $59. When I went to place my order that was over $59, the 20% came off but the shipping did not. I called customer service and she told me that there is very tiny, almost illegible fine print that says the total has to be over $59 after the 20% off discount. Very deceiving advertising. She then hung up on me!

Delivery delayed due to them not having the product in their NV warehouse. I needed it by the date they had promised. They could not tell me what product is available in NV, so I could make a change. Would also not cancel the order. Phone disconnected several times before they answered. Then customer service rep hung up in the middle of the conversation. Possibly we were disconnected. Sounded like she was in the Phillipines.or India.Needless to say, I will not have the products intime for the event I ordered them for, but I could not get a revised ETA.

I can't remember how I stumbled upon Nuts.com, but over the years, I've come to depend on them not only for hard to find products, but for all of my nut, dried fruit, gluten-free flours, and various powders. They make great GIFTS to keep on hand or to send. I keep packages of their snack packs in my car—so much healthier than bars! And wait until you see the packaging! Enjoy. Eloise

I purchase from all sorts of companies and have goodies shipped to family out of state. This one was by far the worst! I had a decent size order which I was having shipped to my Mother for her birthday. They split the order in two... I have no idea why... then they said there were "cooling" packs to keep the products fresh for delivery. The first package was received with chocolate covered pretzels, dried fruit and fruit chew candies as melted as their "cooler" packs. The second shipment was supposed to arrive today and of course it is delayed so I'm sure those chocolate items will be a nice messy disaster once received. So disappointed and what a waste of money! There are a million companies out there that invest in their packing materials so their items arrive in perfect condition, not this one!

This company provides a quality product, excellent customer service, and will work with you to solve any issue you may have. It all started when I received a gift from a friend: a variety of nuts--fresh, delicious. Then I ordered a special package for my spouse. Nuts.com has gourmet malted milk balls. And unbelievably delicious chocolate covered fruit and nuts. I'm now a dedicated fan. I'm sending all my extended family members Nuts.com goodies for Christmas.

Received toffee almonds and they smelled and tasted old. Unacceptable at the prices they charge. I did receive a refund as a 1 time courtesy. So nice of them! Don't buy from them unless you love wasting your money.

I just received my first order from nuts.com. The Supreme Roasted Cashews are outstanding - maybe the best I've ever tasted: they're fresh and very crunchy. The Almond Bark (milk chocolate) is delicious as is the dried fruit I ordered (apricots and pineapple). The box used for shipping is hilarious - something I've never seen before. I highly recommend this company, and I'll definitely be back for more!

It says if they took a 20 year old cracker and harden it with no salt or flavor whatsoever. The Asian mix was absolutely terrible and it's one of the favorite things I enjoy in life and they did not deliver.

We bought organic mixed nuts in 1 pound packages. They were good. However, we decided to go to 25 pound organic mixed nut product.

When the box arrived we weighed it... and it was more than 3 pounds SHORT.

I called the company... and they wanted me to hoist the unwieldy bag back on the scale (a triple beam accurate one) and take a photo of it with the weight AND send it to them. Since we had ordered MANY large 1 pound orders in the past, I informed them that this was ridiculous... and could they please render CUSTOMER SERVICE by shipping us out the shortfall.

After putting me on hold for quite a while... he said they would ship out 3 One pound bags. These turned out to be RANCID and we threw them away. The 22 pounds from the box we had originally was full of nut powder flakes which was disappointing.

They lost us... a good high-volume customer.

I've been a repeat customer and recently received two 1 lb. bags of unsalted dry roasted peanuts with my order. The nuts had black spots on the surface. Some were covered with a grey substance. I emailed them them pictures of the spotted peanuts and how they did not meet my expectations. I requested a refund since the peanuts are inedible. The rep apologized and offered to give me store credit not the refund I requested. No thanks. I will no longer be ordering from them.