• Bulkfoods.com

Bulkfoods.com

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Overview

Bulkfoods.com has a rating of 2.31 stars from 45 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bulkfoods.com most frequently mention customer service problems. Bulkfoods.com ranks 24th among Spices sites.

  • Service
    7
  • Value
    7
  • Shipping
    6
  • Returns
    6
  • Quality
    6
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • They have the worst customer service I have ever encountered.
  • If you order from them, be sure to weigh your order when you get it.
How would you rate Bulkfoods.com?
Top Positive Review

“Pleased with my first order”

Margaret G.
4/16/20

My local grocery store has stopped carrying bulk foods, so I gave bulkfoods.com a try. I ordered brown flax seed, chia seed, and walnuts, and threw in a few other things (goji berries, dates, and chocolate caramels because hey) in order to reach the $5 shipping limit. I put in the order April 4th and on the 7th received an email saying it had shipped. They shipped Priority so I got it 3 days later. The items were packed in heavyweight, sealed bags. I just finished decanting it all into storage containers and it's all good quality (the walnuts are better quality than my grocery store). Didn't bother storing the chocolate because it's been that kind of a week..

Top Critical Review

“Sent wrong items, no returns, lousy customer service interface.”

Preston B.
11/27/23

Sent me the wrong type of food from what I ordered. No returns of any kind. Not worth my time to try and contact them through the meager info they have on their website. I guess its a good business model to just let customers fall between the cracks. Never buying from them again, not to mention all their products have a prop65 warning on them! Have some poison with that treat!

Reviews (45)

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Reviews that mention popular keywords

customer service (7) order (28)
Thumbnail of user mikew1533
1 review
0 helpful votes
June 11th, 2021
Verified purchase

I recently purchased a 5 lb bag of powdered kale to use in my healthy daily smoothie. The product menu suggests that this product is pure, natural and healthy, but makes no mention of the fact that it is a product of China. When I contacted them about my obvious concern and disappointment, I was never offered a refund and they defended themselves by saying that although they did not disclose it, that they didn't keep it a secret either. I immediately threw the expensive ground (whatever it is) in the trash and would not advise anyone that cares about what they consume to purchase from this company.

Tip for consumers:
Food products should never be purchased nor processed from China, ever. Everyone knows how atrocious their quality is. If they do, it should be fully disclosed.

Products used:
Powdered beets which luckily come from Hungary.

Service
Value
Returns
Thumbnail of user margaretg307
1 review
3 helpful votes
April 16th, 2020

My local grocery store has stopped carrying bulk foods, so I gave bulkfoods.com a try. I ordered brown flax seed, chia seed, and walnuts, and threw in a few other things (goji berries, dates, and chocolate caramels because hey) in order to reach the $5 shipping limit. I put in the order April 4th and on the 7th received an email saying it had shipped. They shipped Priority so I got it 3 days later. The items were packed in heavyweight, sealed bags. I just finished decanting it all into storage containers and it's all good quality (the walnuts are better quality than my grocery store). Didn't bother storing the chocolate because it's been that kind of a week..

Thumbnail of user prestonb151
1 review
1 helpful vote
November 27th, 2023

Sent me the wrong type of food from what I ordered. No returns of any kind. Not worth my time to try and contact them through the meager info they have on their website. I guess its a good business model to just let customers fall between the cracks. Never buying from them again, not to mention all their products have a prop65 warning on them! Have some poison with that treat!

Service
Value
Shipping
Returns
Quality
Thumbnail of user ronk194
1 review
2 helpful votes
April 16th, 2020

Despite reading some not so flattering reviews I decided to support the underdog and ordered; Order: YZTAUEZNM placed on 2020-04-01 15:18:44. Delivered within 2 days which was quick, product was fresh, in sealed bags and I must of gained 5 pounds so "Thanks for everything Bulk Foods."

Thumbnail of user natalieb212
1 review
4 helpful votes
April 1st, 2020

I was very skeptical after reading all the negative reviews. I think this company may have seen those reviews and turned over a new leaf in terms of business practice's. My friend and I placed our orders together and we ordered $83 worth of food and I will honestly say that all the food that we did receive olooks great and the order correct! I placed my order on 3/30/2020 Monday and it was here Wednesday early afternoon which is today April 1st ( no this is not a April Fools joke). I am completely satisfied with my purchase.

Thumbnail of user romanb73
1 review
0 helpful votes
December 15th, 2020

Ordered their Natural Apple Rings and they tasted amazing! Packaged nicely and securely and the package didn't have any holes/dents unlike other companies. Looking forward to trying their other products

Thumbnail of user donalim
1 review
2 helpful votes
September 27th, 2021

I will not order from these folks again. My mixed nuts with peanuts was 3/4's peanuts. And nothing was fresh. My second order I received stale almonds and mediocre Honey roasted peanuts. I was told there couldn't be a refund because I opened the bag! I asked "You know, don't you, that I have to taste the nuts in order to tell that they are stale?" so far no response. Do not order from these guys.

Tip for consumers:
Stale nuts! I now use Nuts.com. A little more expensive but such a higher quality.

Products used:
Pistachios and pine nuts

Service
Value
Shipping
Returns
Quality
Thumbnail of user narenan
1 review
0 helpful votes
June 18th, 2020

Have ordered from here several times. They have provided prompt accurate service and I would recommend. No more trips to stores that wouldn't have what I needed in stock.

Thumbnail of user robertd1898
1 review
4 helpful votes
November 23rd, 2020

I'm a retired chef that takes pride in everything I cook. I've been plant based for over three years. In our current location, non of the outlets offer jack fruit. In the past I've used canned young jack fruit, always draining off the liquid beforehand. I came across your website this past October. I prefer to buy in bulk, ordering four pounds of jack fruit as well as three one pound bags of assorted herbs.
It's now time for MY review of your products.

Jack Fruit. I'm still wondering what it really is! I have made three separate style vegan dishes since your product arrived. No matter how much seasoning, or liquid, or cooking it and prepare it several different ways, the same overpowering, unpleasant flavor bullies it was through!
I experimented one more time today cooking up a smallish batch of Olive Oil using your garlic and onion product including salt and tomato paste. No matter how much I purposely over salted and over seasoned this product, the final taste was always that pungent overpowering flavor of ( I don't really know what to call it!) Intitnaly I serpaerted the original bag into ½ pound zip locks freezing the lot. As of ten minutes ago all the frozen bags were tossed in the trash!

Thumbnail of user nancyp789
1 review
1 helpful vote
April 1st, 2020

I've been buying from this company for 10 years or more. It started with dehydrated onions and garlic. Don't forget the French peanuts. I mostly buy items I can't find elsewhere for a better price. Those French peanuts went quickly as my spouse loves them. I dry canned a quart with my seal a meal and oxyzorbs. Humidity is high here and candy and everything else clumps into a ball of wet. I didn't order the chicken base as these are very salty. Salt is their flavoring preservative like bullion cubes. I order mostly vegetables and not powered vegetables. Onions, garlic, potatoes, bell peppers, celery and coconut milk. My spouse likes the Jordan Almonds. If you order fresh nuts like walnuts, cashews, almonds, peanuts or pecans you cannot store them in their bag in a kitchen cupboard. The oil in these nuts will go rancid and they become a loss on your part not the suppliers. You have to learn how to store your product. I like this company, have never had a problem with shipment or with payment. I'll keep ordering from them. Thank you Bulk Foods.

Thumbnail of user johnp1715
1 review
1 helpful vote
September 17th, 2019

My first time ordering from Bulkfoods.com was flawless. I ordered seven products (September, 2019) - all one pound quantities of raw nuts and dried fruit. The website was a little awkward but functional.

After I ordered, I read some negative reviews and got worried I would have some problems. I usually read lots of reviews before I order anything so I felt kinda dumb that I didn't follow my usual routine.

In two days, I received my order. Everyhting was well packed in heavy plastic sealed bags, with resealable openings. I weighed all seven bags individually on our kitchen scale and they all weighed 16.3 to 16.4 ounces. I then opened each one and smelled and tasted each product. I was especially worried about the nuts being fresh but they were all fine.

I make my own trail mix and this order saved me about $2/lb when compared to what I can buy locally already mixed.

Perfect!

Thumbnail of user tucsonphr
1 review
1 helpful vote
August 4th, 2023
Verified purchase

Having some difficulty finding bulk grains locally, I opted to give Bulk Foods a go. Initially I was a bit put off by the higher cost (and shipping) but wanted to explore them as a useable option for my needs. My first order was for their 8 & 12 grain cereals as well as packages of their raisins and dried cherries.
First the cereal - hugely disappointed, expecting more rolled grains both bags were heavily ladened with hard mullet and other bird seed like products :(. The 12 grain was closer in content to my local bird food store - relatively unusable (tried it but just could not do a 2nd go, offered it to the local birds and they passed as well). So the overall recommendation on the cereals - a firm no go.
Secondly the dried fruit - a good product all in all, no major complaints.
At the end of the day the higher cost of the products coupled with the out of pocket for shipping (not to mention the below average cereal) made my experience a one off and one not to be repeated.

Service
Value
Shipping
Returns
Quality
Thumbnail of user pinap4
1 review
7 helpful votes
November 16th, 2019

I bought 20 lbs is Cardamon seeds. I had to throw them out, I opened the package after I month stored in my refrigerator to keep freshness. I buy and use and store them for over 1 years. These are the worst quality that I have bought, no fragrance, taste or smell when ground up or even when the package was opened, they will not let me return because of the 30 days passed. Never buy from them. I am cook and writer, I know my spices.

Thumbnail of user clarec46
1 review
5 helpful votes
March 26th, 2019

Ok, I checked many sites looking for seeds/nuts/beans, and bulkfoods has really really good price. But the reviews are so bad so I hesitated for a while before place my first order. Got it yesterday and I checked 4 items out of the seven I ordered and it was very good quality from what I can tell. No issue at all. I popped the Amaranthseeds and mixed with peanut butter, my coworkers loved it. I will continue order from bulkfoods and hopefully I will not get issues like others. I will update after few orders to track the overall quality.

Thumbnail of user elmarief
1 review
2 helpful votes
March 22nd, 2020

I ordered colostrum powder which cost me a lot of money and instead got vitrago (whatever that is) no indication on the packing what the ingredients is. I send an email to complain! Waiting for a response! Very dissapointed. I cannot use it as I don't know what the ingredients is!

Thumbnail of user robertm1479
1 review
2 helpful votes
May 16th, 2019

I purchased a 5 pound bag of Maple Nut Goodies from them as I had in the past. The product was so old it was not edible, like gravel! The company said that because the bag has been opened it was not returnable. Be aware that if the product is bad you can not return it. Find someone else to purchase from as they do not stand behind what they sell and do not care about the customer!

Tip for consumers:
Find another retailer

Products used:
Maple Nut Goodies

Service
Value
Shipping
Returns
Quality
Thumbnail of user hazmar7737
1 review
0 helpful votes
April 18th, 2024

While thier prices are good thier c/s sucks. If you have a problem you are sol. I probably should weigh the food I get as one person suggested.

Thumbnail of user maribelj
15 reviews
13 helpful votes
February 17th, 2016

I ordered dried coconut and Medjool dates from Bulk Foods to make homemade granola, and I was so surprised to see all the options they have. They even have dried fruit without sulfur or added sugar for those of us trying to follow a healthy diet. Thank you! -Angela

Thumbnail of user alexa408
1 review
2 helpful votes
July 12th, 2019

I ordered the powdered spinach, powdered kale, and dried orange peels. The spinach and kale powders were lighter than similar products I have purchased from other venders and that I have made myself, which I found odd. When I placed in a container, I started coughing, which was also odd. When I actually used it in baking, the taste was not palatable. The orange peel bag also came torn and customer service was quite difficult in addressing this.

Thumbnail of user cherylm108
1 review
3 helpful votes
November 15th, 2016

I've ordered one large order in 2009 and recently another order of similar items. Wanted to comment that it's the same food that was available back in 2009. It wasn't well suited to enjoyment so I placed it on my shelves in foodsaver airtight bags in case of emergencies. Once again, today I sampled the gluten free fruit and nuts cereal and fruit granola recently and it all tasted like crap. I noted sulfur dioxide in one of them (blah!). The chicken soup base had enough salt to choke a horse as if they're trying to poison their customer. I don't know the level of IQ at this company, but that chicken soup base was horrendously bad that it went straight into the trash. I wasted $5.00.

Thumbnail of user simonm170
1 review
6 helpful votes
October 13th, 2019

Just grabbed the bulk foods bag of cashews off the shelf because I didn't feel like eating meat today. Got home, craved something to munch on so I opened up the cashews. As I was eating then i stared ready the bag. I noticed there were imported from places like Vietnam and india from which I'm aware they add a lot of illegal chemicals to their produce. I then went straight to the bulkfoods website and couldn't find much info on their products so I started reading things like the terms and conditions. I actually says this ( on the small print on the website) " THESE PRODUCTS CONTAIN CHEMICALS KNOWN TO THE STATE OF CALIFORNIA TO CAUSE BIRTH DEFECTS AND REPRODUCTIVE HARM"

What the f*%k

While reading this I started feeling unwell and abit itchy. I guess bulkfoods just cares about money and not real food products from which it advertises. Stay aware people research definitely pays off.

Thumbnail of user patricks141
1 review
3 helpful votes
July 16th, 2017

I order 2x a year (10 times total) to get vegan stuff for my wife. They have alot of great products and i have never had a problem with anything.

Thumbnail of user matthewg83
1 review
13 helpful votes
May 24th, 2017

Ive spent 1000s of dollars with them over the years. After my card got charged twice on two separate occasions, they wouldn't give me a refund, send the items or even give me a discount. Hundreds of dollars of my money has/is being held up in a web of their bull$#*!. On top of it all, they won't even take responsibility for the extra charges. They were rood and condescending throughout the whole nightmarish dilemma. I might file a lawsuit and I WILL be taking my business elsewhere. They will feel the sting...

Tip for consumers:
Ive spent 1000s of dollars with them over the years. After my card got charged twice on two separate occasions, they wouldn't give me a refund, send the items or even give me a discount. hundreds of dollars of my money has/is being held up in a web of their bull$#*!. On top of it all, they won't even take responsibility for the extra charges. They were rood and condescending throughout the whole nightmarish dilemma. I might file a lawsuit and I WILL be taking my business elsewhere. They will fee

Service
Value
Shipping
Returns
Quality
Thumbnail of user darlenel24
6 reviews
14 helpful votes
October 19th, 2017

I bought 5 lbs. of pumpkin seeds from this company as a first-time buyer, because they had the BEST price! But, I understand why their prices are so great, because what you buy doesn't weigh what it is supposed to weigh. Upon receipt, I weighed the plastic bag they came in and it weighed only 4 lbs., including the packaging---a whole pound SHORT or 20% less than what I thought I was buying---a huge difference! I wrote to the company but have not yet received a reply. If you order from them, be sure to weigh your order when you get it. You will probably be surprised.

Thumbnail of user debbiel16
1 review
5 helpful votes
March 27th, 2014

I am surprised at the bad reviews as I have ordered from them twice with no problems. Most recently was late yesterday afternoon - I placed my order and now have it in hand this morning before 10:30 AM. Order is correct and candy looks to be in good condition. Prices were much better than other online candy companies and they have a $5 flat ship rate for orders over $75. Other online candy companies had much higher shipping rates and slower delivery. Thanks, bulkfoods.com!

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Bulk foods, spices and chocolates online at low bulk prices.

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