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How would you rate Crackle?
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Florida
2 reviews
24 helpful votes
Follow GEORGE D.
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Commercials?
March 13, 2019

Worked great with little commercial interruption untill it displays message that if you want less commercial advertising to sign in. So after creating an account and signing in I have more commercials than ever. Attempted to watch a movie and every 5 mins commercial interruption. Preformed a test. Same movie with sign in lasted 31 mins longer than same movie in different TV without sign in. WTF

Date of experience: March 13, 2019
Pennsylvania
1 review
2 helpful votes
Follow Dan R.
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Unwatchable
July 3, 2022

Between the video corruption, tearing, and desync, and the unrecoverable playback errors, Crackle is worse than useless. I tried on Chrome and Firefox, on a hardwired connection to Comcast with a 500MB download speed test.

Whatever you are watching, find it somewhere else or buy it off of Amazon.

Date of experience: July 3, 2022
California
1 review
6 helpful votes
Follow Caitlin M.
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So, I'm watching the fifth episode of the second season of Hell's Kitchen. I pause it to go hop in the shower. Next thing you know, after I got out of the shower, the video unpauses by itself after being paused for too long. I had to rewind the damn video all the way to where I paused at. Don't ever use the app unless you want the video to unpause while you are not around. Not to mention that this app has so many ads playing in the middle of the program (sometimes it would even play the same ones at least three times).

Date of experience: April 5, 2020
Arizona
1 review
3 helpful votes
Follow Georgina M.
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I watch Crackle through my Roku and everything plays just fine. I'd give it 5 stars if occasionally when I stopped watching a movie for a night, it doesn't allow me to resume and I have to fast fwd to where I ended.

Date of experience: August 4, 2013
North Carolina
1 review
1 helpful vote
Follow Melony S.
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The video can't play continuesly without an error pop up and then I try to go back and play it again and just 5 more ads play and the video can only play for less then 1 minutes without the error happens again.
Over it. It sucks

Date of experience: November 14, 2016
Iowa
1 review
2 helpful votes
Follow Tracie K.
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Disapointed
February 1, 2016

I binged watch a truly good show that was a crackle show "Chosen" until the last season of episode 6 and they cut it off half way through. That's BS! I understand this is free but WTF! Its' not the commercials that I mind so much, but when I have invested my day off to watch one of their shows and I "get fuc**d in the drive thru" that I object to. I'm going back to Hulu.

Date of experience: February 1, 2016
Florida
1 review
2 helpful votes
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Totally worthless
August 16, 2018

I'm real disappointed with this exp being a Sony name you think it would rock. Wanted to watch Joe Dirt 2 and watched about 40 commercials and really loud commercials. Then it took me 2 days to watch cause it wouldn't play the damn movie. My 2 year old could do a better job. YOUR PRODUCT SUCKS...

Date of experience: August 16, 2018
Ohio
1 review
4 helpful votes
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Dont waste your time!
January 31, 2016

I sat through 3/4 of Untraceable and all the commercials just to have the movie suddenly stop streaming and tell me the movie "could not be watched at this time" or something. I would have to start it over. NEVER AGAIN!

Date of experience: January 31, 2016
Nevada
1 review
2 helpful votes
Follow Quinn S.
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Terrible
February 9, 2016

Does not work on PS4. Can't load without crashing, and why the hell does it start playing a show I don't even want to see when I get on? I can't think when they're blaring dubstep and moving images behind what I'm trying to select. I guess I shouldn't expect too much from a free service.

Date of experience: February 9, 2016
Washington
1 review
10 helpful votes
Follow Jon A.
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The content is good but the commercials are so intrusive, badly timed and relentlessly repetitive that the viewing experience is a mind numbing experience. Frequently there is 6-7 minutes of content followed by almost 4 minutes of commercials repeating the same commercial back to back and over and over and over again the same commercials.
They should follow the Plex or Playon models. This is not a viable broadcast in its current format.

Date of experience: December 2, 2015
Washington
1 review
2 helpful votes
Follow John H.
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Seemed okay at first, I would still rank NetFlix, RedBox, other sources of movies much higher. Ads are annoying. Sony owns this, why ads? Out of the blue, I am getting "Service cannot be accessed at this time because server replied invalid information" errors. This makes no sense and there appears to be nothing I can do about. Another wasted app on my POS Sony BlueRay Player (BTW, definitely check out the LG BlueRay - don't go with Sony).

Date of experience: October 19, 2012
Kentucky
1 review
2 helpful votes
Follow Caroline E.
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Crackle has a good way to find the British content I was looking for but really - muting isn't enough. They show the same commercials over, and over, and over. Then if you try to go back a little because you missed something, it snaps back to start a series of commercials all over again. Tubi, you can't find anything on and there are no descriptions or categories detailed enough to help, but if you can find what you want by title then the viewing and ad experience is far superior. Tubi treats you like a human being. No human being could tolerate Crackle's viewing experience for long. You really have to be committed to the content you are watching or you are suicide material before long. I promise you one thing. I will NEVER GET A CAR LOAN THROUGH CAPITOL ONE or anything else from them for that matter. Any company hiring whoever brought the ad agency in to do that commercial and then approved it isn't smart enough to manage my money or my loans.

Date of experience: May 10, 2022
South Carolina
1 review
3 helpful votes
Follow Vincent L.
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This is a virtual monster that is out of control. I did not authorize this, but it came anyway, somehow, some way. I was skyped into a business meeting across the country, and, all of a sudden this monster appeared and interruped a large meeting with its marketing garbage. I was infuriated, and called the company in Culver City, CA, and asked for support in taking this off my system. It is a blatent and unauthorized attack on my privacy. Their Privacy Policy statement is a fraud. The marketing overrides what you have and interjects both audio and video to disrupt your privacy. The company was supposed to call me back and never did. Stay away from this fraud!

Date of experience: December 2, 2013
Tennessee
1 review
3 helpful votes
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I was all excited to finally watch something for FREE. When it started with a commercial, I wasn't mad. I was 10mins into a horror film when it went to a commercial (again) yet I still wasn't mad because I thought it would be just ONE. NOPE! I had 6 or 7 commercials before it resumed! I continued to watch (more annoyed) and it goes to commercial after ANOTHER 10mins. It played a Men's Dove commercial THREE times in a row! If you choose to watch any movies, don't pick horror/suspense because it ruins the movie! Not sure how an app like this stays in business or how people can enjoy it!

Date of experience: April 26, 2016
North Carolina
1 review
3 helpful votes
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An add is fine. Several adds is fine. 8 adds in 15 minutes, and they are all the same add, is torture. Massive keyboard lag on laptop and in PS4 app. Search lag after input is constant.

Autoplay's unwanted content no matter what.

Date of experience: May 31, 2019
Washington
6 reviews
13 helpful votes
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Same problem as other reviews, movie will never resume after first commercial and if exited and resumed commercials are played again and still no movie! In the past 6 months, I have managed to complete 1 full movie, 1 got to 80%, the other 18 attempts do not go past 1st commercial. WORST EVER! Just in case it matters, I am using a ROKU 2 XS with Comcast's Blast Plus 50 Mbps (avg speeds vary from 20-75). Hulu Plus and all other channels do not have this issue.

Date of experience: December 1, 2013
North Carolina
1 review
3 helpful votes
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Frustrating trying to watch on my "Smart TV"!

Sometimes I can watch a whole video, But most of the time, it'll only play till the first or second set of commercials, and kicks me back to the main menu showing the video I was "trying" to watch as "Completed", whether I'm logged in or not...

I"M DONE!

Date of experience: March 31, 2013
Canada
7 reviews
152 helpful votes
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I watched on my PS3, because at the time I couldn't afford Netflix. The ads are annoying, the movie selection is crap, but its free, what can you except?
If you can get Netflix, get that. If not, stop complaining. It's free.

Date of experience: January 4, 2013
North Dakota
1 review
4 helpful votes
Follow T S.
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I canceled cable tv because of too many advertisements and not enough choice on what they play and also they repeat the shows so often and mostly play old movies. I tried crackle.com and lo' and behold... advertisement forced on us every 7 or so minutes and they do not even break into the show a reasonable manner. It's downright offensive and angering to suddenly have the show stop. I muted the tv every time but still it's horrible. I have tried to remove my account but apparently they only allow deactivating the account. Apparently they will keep your info indefinitely, forever... whatever. :( I am highly disgusted with this site and will stick with sites like netflix and hulu. It's not only crackle that is keeping the info of the accounts but 3rd party unknown and untrusted companies are as well. I give this site 100,000 thumbs down.

Date of experience: January 18, 2013
Illinois
2 reviews
4 helpful votes
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Lots of great old shows, like "Seinfeld" and "I Dream of Jeanie"; older films like "Ghostbusters" and "The Net"; newer shows made just for Crackle, like "Chosen"--all for free. Sure, there are a couple quick 30 second commercial breaks, but the commercials are often for other shows on Crackle. The films are full feature length and commercial-free. I've watched about a dozen movies and hours of TV shows with no problems. I'm watching Crackle using the Crackle app for PS4.

Date of experience: January 31, 2014

Overview

Crackle has a rating of 1.5 stars from 414 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Crackle most frequently mention many commercials, streaming service and watch anything. Crackle ranks 201st among Streaming Movies sites.

service
38
value
37
shipping
8
returns
8
quality
35