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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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We had 2 covers made for our old sofa cushions, which are now used as indoor and outdoor dog beds. They are an excellent fit and look very smart, dog loves them too
I paid for priority delivery but products did not arrive on time. Contacted company via chat bot service, very easy to use and customer service was excellent. Full refund given for delivery. Products were received within standard delivery window and are excellent, really pleased with quality.
Wanted a cover for an outdoor fridge. Easy to order and the cover is very high quality indeed. Very happy.
Straightforward measuring tool.
It would make it easier if I could choose to flip to metric measurements.
Straightforward measuring tool.
It would make it easier if I could choose to flip to metric measurements.
Website was fine but did not say product coming from India hence slow arrival, still have not received my cover.
It was promised to be delivered on the 1st April but we received it on 7th April. Based on Cover&All false promise we have promised the centre that we will have it for our stand on the 1st April. Although the centre kept chasing us for a false promise. The problem did not end up here, sadly when we received the product the size wasn't the exact one to fit the stand. We tried to contact Cover&All customer service and then we were asked to provide them with all details in such and such email. We have done our part but so far there is no reply from Cover&All.
Hello Lal. Please accept our sincere apologies for the delay in your order. We understand and deeply regret the inconvenience this must have caused you. As offered by our support team, we can issue a refund for 15% of the order value due to this delay. Kindly acknowledge this so that we can process the refund.
With regard to your cover, we passionately handcraft hundreds of products each day and admittedly, sometimes we make a mistake. However, we are firmly committed to making it right when given the opportunity and once the error is established.
The measurements you provided for your cover are listed on your order confirmation email. As requested by our Quality team, if any of the sides does not match what you ordered, kindly share a picture of the cover showing the incorrect size using a tape measure. This will not only validate the error but also help ensure that any replacement being sent is accurate. Your cooperation in this regard would be greatly appreciated.
Once again, we apologize for failing to delight you with your Coversandall experience. Our objective is to build long term relationships by providing high quality products and exemplary customer service. At your earliest convenience please write back with the requested information so that we can attempt to resolve this to your satisfaction.
Excellent website and easy to use. Only downside was that Fed Ex's delivery was very poor as they left my product at another address (completely different road to mine) without any checking and fortunately the owner of the property delivered it to me.
Paid for express shipping
Delivery date was originally 9th April I took a day of work
Waited in all day
Next day I rang and it was still in India
We're now on the 14 April and it is still in India
Hello Hannah. We are truly sorry for the inconvenience this has caused.
We use globally recognized shipping carriers DHL / FedEx / UPS for deliveries. Regrettably, transit delay is outside our area of control, especially considering the impact of the pandemic on shipping networks. In order to alert you to the possibility of delivery delay, we also display a note on the Cart page, just below the shipping method. Nevertheless, we have issued a refund on your shipping charges due to the inconvenience.
Per the UPS tracking page, your order was delivered on 19 April at 11am. We trust you are happy with the quality of your purchase. If you need further assistance, please do not hesitate to reach us via our 24x7 phone or chat helplines.
Excellent cover for our modern chimnea, in a lovely waterproof material. Fits like a glove! Will recommend
Excellent customer service
Lovely product
Good choice of product
Delivery was tracked and service was as promised
Took a while to convert my photo into a jpeg. Can fully understand why the company wish to have a photo in order to reduce customer errors/disappointment
Took a while to convert my photo into a jpeg. Can fully understand why the company wish to have a photo in order to reduce customer errors/disappointment
Ordered a waterproof cover for a bench seat and waited nearly 6 weeks and still no delivery. Apparently UPS delivered it! Got CCTV and got no footage showing this.
Hello Mandy. Please accept our sincere apologies for disappointing you.
Due to a last moment rejection during quality check, your cover was remade which caused the delay. Per your conversation with our support team, we have refunded the shipping charges on your order. Your patience and understanding are greatly appreciated.
We use globally recognized shipping carriers FedEx / UPS for deliveries. While we are reliant on the delivery information provided by the carrier, we offer our full support in resolving any delivery issues that arise. In your case, we immediately raise a trace request with UPS (which typically takes 7 business days).
Per your last email dated 16 April, we understand that the package was delivered to the wrong address but has now reached you. This feedback will certainly be shared with our shipping partner. We trust you are happy with your custom cushion cover. If there is anything else we can help with, please do not hesitate to write back.
Thank you for choosing Coversandall.
I found the online ordering service very good and I had a brief telephone call with a member of your team to discuss a query, and that was very helpful. However when the 14 covers arrived they were all folded up together and bound tightly with cling film wrap, into a plastic bag the size of a turkey. The cushion covers were ridiculously creased, and when I spoke with one of your advisors they suggested holding a hairdryer over the covers until the creases disappeared! I have to say they faded a little but the process took me all day and I only managed to do one side. I strongly suggest you package these sort of items laid flat in a box in the future
Hello Terri. Thank you for taking the time to share your detailed feedback.
We package each product as securely as possible. Due to the nature of the product, creasing is unavoidable, and because each order is custom made there are no standardized folds. Nevertheless, your feedback is important to us and we have shared your comments with our packaging team for review.
Meanwhile, the creases on your covers will subside eventually; leaving them out in the sun for a while helps. If you have additional comments or questions, please feel welcome to contact us at feedback@coversandall.com. We will be happy to assist you.
Great company with good quality product and service
Easy to use website, which was welcome. The very concise measurements we provided were all for custom made items, these fit perfectly. Arrived as described, earlier than stated when we ordered. We were kept up to date with the status and delivery of our order.
Easy to use website. Very clear and concise measurement information
Easy to use website! Good quality custom made cover although I originally thought I was buying from a UK company it was made in and came from India but was delivered very quickly
Good fast service and efficient overall quality of products also good
Good customer service constant updates on shipping etc. Nice quality covers which fit perfectly. Thank you!
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rodney. Thank you for your feedback.
Your order was placed on 31 March with Standard Ground shipping for delivery by 23 April. Per the UPS tracking page, it was delivered on 16 April - a week earlier than promised. We also offer faster turnaround options - Express, Priority - you can select the most suitable method during checkout based on the delivery date and cost displayed next to each option.
We are a global business headquartered in the USA with customers all over the world. The location of our current production unit (India) is mentioned in our FAQs. Typical transit time to the UK is 2-3 days but in the current environment, delays are to be expected.
We trust you are happy with your custom table top cover. If you need further assistance, please do not hesitate to reach us via our 24x7 chat or phone support helplines. Thank you for choosing Coversandall.