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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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Great, custom order to cover my cream garden cushions I ordered grey and love them makes my garden furniture look like new.
Easy to follow instructions, even had a discount too.
Really impressed thank you.
Ordered covers in Feb. Due for delivery End Feb. They missed date. Rearranged for early March. Their courier lost the covers in their system. Their view is they are not responsible for their courier. Now April and no covers and no contact for over a week. Awful awful awful.
Easy to use web site for custom measurement although it took a while to find the right template
Easy to use web site for custom measurement.
Made order, confirmed order measurements and cover arrived in a few days. Very happy with it!
No problems ordering online and was able to make a choice of colours.
No problems sorting size and extra requirements, All done on the click of the mouse
Easy to order. Quality of covers far exceeded my expectations. First class product.
I ordered covers half inch bigger than foam infill but they are really baggy so much so that we have had to sew up some of the excess cover. They are more like 2 inches bigger. Better to order slightly smaller than infill in order to stretch out cover.
The process was so easy and the product was WAY past what was expected. I can't believe I never heard of this site before. The variety of products is beyond what I expected.
I don't generally provide feedback, but I can genuinely say, the customer service both online & by phone, together with the quality of the product is first class. It also offers real value for money & is superior (in my view) to other similar products.
The option of tailoring the design of the product is really helpful - I'd be happy to provide a picture.
Very pleased with the service I received. New covers for my patio sofa and chairs arrived quickly. The covers were excellent quality.
The delivery was swift and the cover for my table looks great. They appear to be very good quality.
Easy to order and great customer service checking if I had given the right dimensions before proceeding with the order.
The covers are great quality. They fit perfectly. I'd like to see more range in the colour choices however. But, we are really happy with the purchase.
Easy ordering system, very happy with the quality of my cover
Easy enough until payment page which took a long time to go through. There were other issues with delivery
Great cover but for the price I thought I would receive the sponge/form as well! It does not say when purchasing that you do not receive sponge/form!
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date