On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
This is the second cover I have ordered in the past 2 months. The products themselves seem good - quickly and accurately made, seem like good quality. However, on both occasions, the experience was spoiled by the delivery. In the first case it took weeks to come through after arriving in the UK. In the second case delivery was attempted with no prior notice and the FedEx website to allow rescheduling simply does not work which resulted in a 2 hour trip to collect the item from the nearest depot.
Web site / Ordering process & order form was so easy to understand. Once ordered I was kept fully informed of the delivery process. Proposed delivery was much sooner than anticipated, which was very pleasing considering the delivery was from India. The covers that I ordered arrived undamaged, well packed for transportation so arrived in perfect condition. All covers matched exactly what I ordered i. E. stile/perfect size and now look great when on display. Would certainly order from this company again.
I couldn't find a cover the right size, thank you for my custom cover. Feels very thick and durable
When I originally ordered my covers the site would not accept my credit cards which I use at other times with no problems. I was cajoled into using PayPal which I'd not used before and was very unsettled by this as one hears of so many scams going on these days. Then when I checked a couple of days later the order had not gone through, on reordering the cost had risen. I was not at all happy about the whole process but I've got to say the product is very good quality.
Hi Marilyn, We are sorry for the inconvenience caused to you while completing the payment. Though we have worked hard to make the website simple and easy to follow, we acknowledged that there is room for improvement. We value our customers' time, and this should not have happened. We are prioritizing the issue you're facing with our website, and our team is already working actively to resolve the issue. However we are glad to know that one of our executive were helpful to resolved the issue and you are happy with the final product. We look forward to serve you again with your next purchase and hope you will find an improvement.
Replacement covers for my outside furniture were easy to order- delivered faster than expected AND actually better quality than I expected - very happy!
Arrived quick and very good fabric! Im super happy
Very pleased overall with delivery which was earlier than expected and extremely pleased with the quality of the product. Only disappointment was for the price paid the cover didn't come in a storage bag but wrapped in loads of cling film.
I am very pleased with my cushion covers and the service I received was fantastic
Took my measurements, made the order, all came, Simple, and not just a flimsy canvas cover that will decay, almost a pliable rubber feel. Excellent product
Wanted some replacement covers for an Aldi outdoor sofa we bought a few years ago, the cream ones that came with it just didn't hold up.
Bought some navy blue, water resistant covers and we are really pleased so far. They are well made, fit well and look good.
The only small challenge is that the measurements on the website are in inches so for someone used to metric measurements it's trickier.
Superb quality covers and delivered with days, would definitely recommend
Nicely made strong cover very smart
Far better quality than off the shelf covers
Love my new cushions. They are better quality than the originals and fit perfectly. I was nervous about placing the order in case I got the measurements wrong but I needn't have worried. The team contacted me to check a few details and when they arrived they were exactly as I had hoped. Didn't take long to arrive either. I would definitely recommend this company for cushion covers.
First time I tried to order a couple of covers the ordering process failed - credit card payment wouldn't complete. Tried again after a weekend and all was OK this time.
Hi David, Thank you for your feedback. We at Covers&All always work forward to offer products without compromising the quality of the material. We understand the customer's requirement and tried our best to make a cover for almost everything. We are glad to know that you liked the product. We are sorry for the inconvenience caused to you while completing the payment. I understand how frustrating this must have been for you. We value our customers' time, and this should not have happened. We are prioritizing the issue you're facing with our website, and our team is already working actively to resolve the issue. If you have any other concerns, please feel free to contact our customer support team via call or chat. We look forward to serve you again.
Quick, efficient and does the job
Strong build
Offers many options
Really pleased with the service and quality of the cover I ordered. Would definitely recommend and use again. Thank You
My two items were of an unusual size and shape and the company took the trouble to check that my measurements were correct before proceeding with the order (which they were). Arrived quicker than expected and are good quality and well made.Not cheap but worth it.
The covers are for some garden furniture of which I already had some foam
They are perfect
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi David, Thank you for your feedback. We at Covers&All always work forward to offer products without compromising the quality of the material. We understand the customer's requirement and tried our best to make a cover for almost everything. We are glad to know that you liked the product. However we are sorry to note your disappointment in regards to the shipping. We use top-quality shipping carriers including FedEx, UPS, and DHL; however, Covers&all has no control over 3rd party couriers' performance and is not responsible for any delay that arises from the couriers' shipping service. The same is mentioned on the website. However as your feedback is important to us, we have passed the same to the concerned team to make the customer experience better. If you face any such issues and have a concerns, please feel free to contact our customer support team. We will look forward to serve you again with your next purchase.