On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Brilliant from start time finish I would definitely order from them cheap price, amazing quality
Really good. Rapid considering these were custom made abroad. Would recommend.
Great swift service nice product. Bespoke made to my measurements and arrived quickly well packed
Excellent speed of delivery, quality and fit. A dark green colour choice would have been nice but the coffee colour is ok.
So far so good, but until I have the product I cannot say more!
Very happy with the quality. Used as a rain cover for a pergola
Was really surprised with the quality of these covers. Well made and even have a sturdy zip. So much cheaper than buying new cushions. It looks like I've bought a new patio set now! Very happy.
Very good, even though measurements were provided, requests for additional ones and photos helped to make sure the fit was 100%
Great! Team checked in several times regarding dimensions, fit etc to ensure that we got the perfect cover!
Great service from asking questions to delivery, packing was well protected and quality of gazebo sides were great.
Ordering okay but will not allow me to pay by Credit Card which annoys me. Great value for money an fit perfectly.
Ordering okay but will not allow me to pay by Credit Card which annoys me.
Great value for money and delivered on time with no hassle whatsoever.
I would like to have had an option to request some fabric samples. But the main reason for 4 stars is I've been bombarded with daily marketing emails which I specifically opted out of.
From beginning to end, very professional. Very pleased with our product in fact we have now ordered more covers!
Done it already,,,,,,,,,,,, …………,,,,,,,,,,,,,,,,,,,,,, …….
Quick and easy order service, also helpful on phone when I called for info,
The website was easy to use, the communication was excellent and the covers arrived on the expected date. The quality of the items are excellent and we would thoroughly recommend this company.
The only constructive feedback I could give is that I would prefer to send the dimensions in cm rather than inches.
Existing customer very satisfied with last order. Still very satisfied with this order!
Existing customer very satisfied with last order.
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date