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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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GreatDon't ask me to complete. These forms
Up until now i was very happy until you send me these forms
Easy to work out dimensions and options are clear to understand. Ordering process straightforward
Order process was good. Customer service good. Quality ok. The logo I had put on faded after a few days though. But overall 7/10
I needed a heavy duty cover for a project i am working on which had an unusual size ity was effortless to use your system and get the exact product in the exact size
Easy to find what we wanted, ordering was smooth and delivery was on time.
Easy to order, didn't have to wait long for cushion covers to arrive. I'm extremely pleased with the quality and standard of the covers which fit perfectly.
Many thanks - despite a slight delay, customer service was first class throughout.
Overall a very good service, easy to use website, cover perfect fit and good quality.
Ordered some stuff - shortly afterwards received a telephone call advising that the material I ordered was no longer available - but a suitable alternative was offered and the difference promptly refunded.
Covers arrived a week later - brilliant.
All good - delivery a little slow but otherwise, extremely pleased with everything.
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date