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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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I purchased 4 pairs of garden chair cushions. They were tailor-made to my own measurements and arrived within a very reasonable period of time. They are a good quality finish and look good. I was very impressed.
All measurements in inches is confusing but otherwise everything was good. I did a lot of searching to find a place where I could order a sail to my dimensions before ordering here.
I made a mistake with my dimensions at first but the team spotted it and made sure everything was right before the order went through. The sail is up now and looks great.
Very efficient service and good quality product. Easy ordering process.
I ordered a tv cover for my campervan. I sent specific dimensions and when it arrived it fit perfectly. Had to wait over 2 weeks though but I can't fault the product and delivery.
I was really impressed with the fit and the quality of this garden table cover. I initially thought the delivery time was quite long but the product is made to order and customised to the client's specifications. I was so impressed I put in another order for a chair cover. For the chair cover the design team actually requested confirmation of one of the measurements to make sure I had taken it correctly, (which I had), but I was impressed with the attention to detail and the commitment to get the order exactly right. It helps uploading a photo of the chairs, which gives the design team a better idea of the shape of the article and of any slightly unusual measurements. The chair cover fits absolutely perfectly.
So impressed with the quality of the cushions I ordered. Price was very competitive and delivery was seamless.
Ordered outdoor seat covers for dining table. Perfect fit and excellent quality. Would definitely recommend.
I had looked everywhere for a cover for my bistro set. I sent my measurements and staff made sure they were correct. The fit was amazing. Thank you
Helpful when rang for info. Made to order and Despatched from India within 3 days, arrived to us on UK within another 5 days and 3 days ahead of promised date.
High quality product - very pleased.
Clear process. Easy instructions to follow. Good communication. Arrived when stated.
Wasn't sure what to expect but for price gave it a go. Very pleasantly surprised. Received in good time. Perfect fit and great quality.
Well made and excellent value. Provided a photo of the product with measurements and fitted perfectly.
Very easy to use website and the drawing to put measurements in are a great idea the cover I ordered fits perfectly and is extremely well made and of exceptional quality so pleased with my order the colour is nice too I have actually ordered another many thanks covers&all
Hi, Im trying to get a resolution for the oversized BBQ cover I received and all I seem to get is automated responses and today received this invitation as a reply ignoring my issue and instead asking to me to write a review based upon the service and product. Perhaps reading emails from customers would be a great start. Also the advise you provide on your website to account for extra coverage has turned my BBQ cover into an oversized tent. Very disappointed.
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date
Hi Richard, we regret the inconvenience this has caused you. Reviewing the order details, we can check that the cover was manufactured as per our standard process according to dimensions provided at the time of order placement. We have sent an email to the email address linked with the order with all updates on how to proceed. We would appreciate it if you could respond to us in the same email and let us know how we should continue. Meanwhile, please do not hesitate to contact us via our phone or chat helplines, which are open 24 hours a day, seven days a week. We appreciate your time in reading this and doing business with us.