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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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I ordered a cover with a central hole for a parasol. The cover would be on permanently. The cover arrived as predicted a few days ago. The materials and workmanship appear to be of good quality. A flap is provided to cover the central hole when there is no parasol - good in itself for the winter. However, three sides of the flap are fitted with Velcro but the fourth is sewn into the cover which means that when there is a parasol erected in the central hole the flap rides up against the pole in an unsightly manner. Four sides of Velcro would have been a better solution. Some disappointment therefore.
Better quality than expected, great fit. Ordering more.
Very pleased with the overall quality of the cover and the fit. Round cover for a fire pit. On the quality of the product I expect it will perform as expected. Would use this company again for covers
Very easy to understand guide for measuring cushions etc. perfect fit, quick delivery thanks.
I paid extra for a custom size shade sail to be delivered in short timescales. Despite giving dimensions between the anchor points the sail delivered was larger than one of the dimensions. This meant it could not be tensioned and is unusable.
I have raised this with Covers and All on Friday but have so far had no reply.
From ordering the covers online to receiving them three weeks later was completely hassle free.
When i made the order, fŕom the image on the order it showed holes so that a rail could go through it. When it arriged i had no holes in it, i have had to purchase an eyelet punch kit for extra cost so i can put the curtains up on the rail.
Apart from that dissapointment i did find the company easy to deal with and the updatea and follow up is very proffesional
The whole process was great from purchase to arrival, everything was amazing, super happy with the cushion very well made great material would definitely recommend and will be using again! Thank you cover all
Didn't have the best start with this company. As I didn't send a good enough image for them to print on to my cover, I kept sending the right image quality and for some resins the image wasn't getting to the right department as I think a hole in communications somewhere down the line. In the end the right people got it and I item was made and delivered. I couldn't have been more happy with it,, quality was excellent, print was excellent and the fit was bang on. All in all excellent product. Was worth the wait
Very happy with my purchase. Good quality. Good value.
Thank you, easy to order and good material as well.
Thank you
Very easy ordering, measuring instructions easy to follow. Covers arrived promptly & fit lovely. And much cheaper than expected.
Good quality product, order completed and dispatched very promptly and exceeded my expectations. Really happy with my order and I would highly recommend.
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date
Hi Richard, We are sorry to note your disappointment with the product received and we sincerely apologize that our service does not meet your exactions. Upon checking the order details, we have processed the order same as per your provided revised dimensions. This is very unfortunate that you have faced an issue. However as you have shared your feedback with us, we have passed the same to the concerned team. They will contact you soon to provide the best possible resolution on the same.