Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Great cover fits like a glove, only minor issue is a bit of water ponding on the flat top when it rains, but that's how I asked for it l, as was designed/measured.
It was a very unusual 'barrel' shape and they took time to make sure they got the 'taper' into the top. Very pleased, been very useful to protect garden furniture in the wind, rain and snow we have had, and will protect it from UV fading in the summer.
Was t sure what to expect when I ordered 3 clear PVC screens for a pergola, but they arrived quickly and are of excellent quality - very happy!
Hey Alan! Thank you for your review! We’re delighted to hear that the clear PVC screens exceeded your expectations and that you’re very happy with their excellent quality. It’s great to know that your order arrived quickly and that the screens worked perfectly for your pergola. Your satisfaction means everything to us, and we’re thrilled to have met your needs. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future!
Good service ……,,,,,,,,,,,,,,,,………………………,.,,,.,,,.,,,,,
Hey Mike! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
This company has put a picture of something that is not the standard and doesn't make it clear that you need to take the box in order to get what you can see
Hi Michelle! Thank you for your feedback!We are sorry for any inconvenience caused. We hope you're referring to the box for selecting grommets. The image on the website is a reference image of the finished product, as we can provide it that way, but the relevant option needs to be selected. We assure you that nothing misleading is intended. Your feedback is valuable, and we will review our presentation to ensure it is clear and transparent. If there’s anything specific we can assist with, feel free to reach out.
Excellent service from start to finished product. Could not have done more to design and make customised cover
Hey Jacqueline! Thank you for your review! We’re thrilled to hear that you found both our service and the final product to be excellent. Our team takes pride in going the extra mile to design and create customized covers that meet your specific needs, and it’s wonderful to know that we delivered on your expectations. If you have any future projects or need further assistance, we’d be delighted to help. Thank you for choosing us, and we look forward to working with you again!
Product made And arrived in uk ahead of schedule (4 days) UPS had product in and around local depot for 8 days
Delivery messages each day by end of most of these days did not materialise tit was then rescheduled for the next day or being sorted at local facility for 1 day and then out for delivery next day. No attempted or failed deliveries until it arrived 4 days later than scheduled
Hello Louise, we apologize for the inconvenience regarding the delivery. Unfortunately, we have no control over the third-party carrier. However, we will certainly take your feedback into consideration to improve the customer experience. We're happy to hear that you are satisfied with the product you received.
I am amazed at the quality of the Products provided by Cover & All UK
I am also admiring their Online services, as there are plenty of options to pick from, which gives enough flexibility for the customer
Hey Mohannad! Thank you for your kind words and for taking the time to share your experience with us! We’re thrilled to hear that you’re amazed by the quality of our products and appreciate the flexibility our online services offer. Providing a wide range of options to meet our customers' unique needs is something we take great pride in. Your positive feedback inspires us to continue delivering high-quality products and exceptional service. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Easy to order just what you want.
Well made and looks good.
Good company to deal with.
Hey Maurice! Thank you for sharing your experience with us! We’re delighted to hear that you found it easy to order exactly what you needed and that the product is well-made and looks great. Your kind words about our company truly mean a lot to us. If you ever need assistance or have any future requirements, we’ll be more than happy to help.
Easy to order made-to-measure. Good strong product. Great value. Good updates. Speedy delivery - arrived earlier than estimated!
Hey Janet! Thank you for your kind words! We’re thrilled to hear that you found our made-to-measure product strong, well-made, and great value for money. It’s also wonderful to know that you appreciated the updates and that your order arrived even earlier than expected. Your satisfaction is our priority, and we’re so glad we could deliver a seamless experience. If there’s anything else we can assist you with, we’d be happy to help.
A difficult experience to get to production stage but product very good except didn't seem to be an option on colour
Hello Clive, we sincerely apologize for the inconvenience you’ve experienced. We strive to provide efficient service and offer the best possible color options to our customers, so we’re truly sorry that you encountered this issue. Your feedback is important to us, and we will certainly take it into consideration to improve the customer experience. We’re also glad to hear that you are satisfied with the product you received. Thank you for sharing your thoughts with us!
Ordering the size I needed was easy and efficient, bought as gift for my daughter, I think she'll be really pleased, thnx
Hey Andy! Thank you for your kind words! We're so glad to hear that the ordering process was easy and efficient, and we hope your daughter loves her gift. If you ever need anything else, we're here to help. We appreciate your business and look forward to serving you again in the future.
Ordered a tarpaulin to fit a specific area. Being able to determine eyelet spacing was also very helpful.
Very impressed with the finished product.
Hey Chris! Thank you for taking the time to share your experience! We're delighted to hear that the ordering process was easy for you and that our custom options, like eyelet spacing, helped with your tarpaulin order. We're thrilled that you're impressed with the finished product and that it fits your specific area perfectly. Your satisfaction is our priority, and we're so glad we could meet your expectations! If you ever need more custom products, don’t hesitate to reach out. We'd be happy to assist you again!
After getting new covers the air bag product is ideal for keeping water running off them. You'll need a pump but quick and easy to inflate. Well made.
Hey Adrian! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Great quality product, simple to order, arrived exactly as expected.
Hey Carol! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy to navigate. Useful updates.Would use again. Good quality cover.
Hey Marcus! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Once thr company had removed an irrelevant small cover from the order the order went thru smoothly. Product easily fits well and is water proof
Hey Alan! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy ordering and robust covers. Covers arrived in time. All good
Hey Dominic! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Good overall service. Products are good and fit well. Went for the tough materail so am hoping they last the test of time as they are for outdoor sofas.
Hey Charles! Thank you for your thoughtful review! We're pleased to hear that you’re happy with the fit and quality of your covers. Choosing the tough material is a great decision for outdoor use, and we’re confident it will stand the test of time. If you need assistance with anything in the future or have further feedback to share, we’re always here to help.
Website easy to use and all steps clearly explained. Loads of options available
Hey Mac! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Covers are well made, happy with the quality and colour of the material and they are spot on for dimensions.
Delivery was well before the scheduled date.
Thank you, Peter, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product and services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Kez! Thank you for your review! We’re thrilled to hear that the cover fits perfectly and has been so useful in protecting your garden furniture from the elements. We appreciate your understanding regarding the slight ponding on the top, which we’re glad to know was as per your design request. It’s great to hear that the tailored taper was exactly what you needed, and we’re pleased to know it’s serving you well in both the wind, rain, and snow, as well as protecting your furniture from UV fading in the summer. If there’s anything more we can do for you, feel free to reach out. We’re always here to help and look forward to serving you again!