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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I am looking out the window at our brilliant new covers doing just what they are designed for!
PS they look good too.
So pleased with my cover. It fits my table perfectly and only took a week to arrive.
Fine thanks. Quick efficient service. Product is good fit and quality seems good.
Web site very easy to use, clear, logical ordering, good information about progress of order, delivered early and conveniently, and a good product. Also live help available on the telephone from a REAL person!
The cover is fine and as expected but delivery was 4 days late despite paying for a priority delivery to guarantee delivery on 11 Aug. It arrived on 15 Aug after I had tried to find out where is was - stuck in Germany. This is the third cover I have had from Cover & All and each one has always been late. Don't waste money on paying for faster delivery.
After several enquiries we have received our cover. It fits brilliant. Thankyou
The material used is thicker than I expected and should last a lifetime.
The addition of handles and a front pocket was a lovely surprise
Very easy to deal with and good prices compared to standard shop bought covers. The quality of the cover is excellent and delivery was relatively quick. I will be buying from them again.
This is the second time I have ordered, and once again the product is very excellent quality, If and when I need anymore covers, this will be the first place i look
Bit frustrating that the first set of photos and measurements couldn't be used and I had to send extra information twice which caused delays, but good finished product
Discount not the full 30% advertised.
Custom design was carried out to specification.
Overall reasonably good quality but eyelets have been installed/fitted poorly and some look liable to fail sooner rather than later.
Found what I wanted, ordered, delivered, first rate product and service would definitely use again
I gave dimensions as instructed on the measuring instructions. The sail was made to the dimensions I supplied for the distance of the supporting posts. No space was calculated for any fixings or turnbuckles to attach and tension the sail shade.
The sail is therefore too large.
Ordering was easy cover turned up quality looks good and I must have measured right as it fits perfect.
Brilliant to find a company that caters for made to measure. Good value, delivered promptly.
Fits perfectly and is good quality. Time will tell on the durability but so far looks great
My walls arrived as ordered 10 days before I was told to received them… very happy customer, will order more soon
Ordering was simple and the cover when it arrived fitted perfectly
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Nigel, We are sorry to note your disappointment in regards to the delivery. The order was rush manufactured and shipped for on-time delivery, unfortunately, it got stuck in transit. We use top-quality shipping carriers including FedEx, UPS, and DHL; however, Covers&all has no control over 3rd party couriers' performance and is not responsible for any delay that arises from the couriers' shipping service. The same is mentioned on the website. However as you have faced an issue, we have initiated a full shipping refund of your order. It might take 10 business days to get processed and reflect in your account. We are glad to know that you are happy with the received cover.