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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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Easy ordering and informative.
The covers fit like a glove, the finish is very good and we're very pleased!
Easy to understand website and easy to place order. I am delighted with the quality and the covers fit perfectly.
What great seat covers they fitted perfectly and look great the service was absolutely brilliant
So far so good, looks really good and has made the pergola weatherproof
Product was well designed, I was kept updated throughout the process.
Great product easy to order have already recommended to a few friends
Made to measure cushion covers ordered; delivered when they said so and fitted just right! Couldn't be happier. Thanks!
Very difficult to make payment has taken 30 mins to make transaction
Very difficult to make payment has taken 30 mins
My cover has arrived and fits perfectly. I made so many mistakes with my measurements and the designers patiently kept checking with me and helped me get there in the end. The cover fits like a glove.
Website very user friendly (on a laptop) and many options to chose from which then can be adjusted to your measurements.
Great product and service
Product as ordered and supplied quickly, already in use.
I'm over the moon with our new covers the quality is outstanding and they came 10 days earlier than expected will definitely recommend and use again
Easy to use website and measuring tool, although metric would be easier than imperial (this isn't America last time i checked)
Great service, easy to order, quick delivery and love my new seat covers. Thank you
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date