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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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We ordered custom size covers for our garden furniture - they arrived earlier than expected and the quality is superb - really tough and durable and a great price point - would definitely recommend
Very satisfied with my patio table cover would definitely recommend to others
Great service. Only minor issue would have been an option to have larger grommets for the curtain pole,
No issues with order process. Received feedback from designer and corrected our measurements - very easy to sort out and communicate. Happy with the product - fits well.
Everything from the ordering to the delivery could not of been smoother, so glad I stumbled across this company.
Dead easy to order, good selection of products at a fair price with fast delivery, recommended to all.
Delivery man came to back door and I didn't have to go downstairs which was very kind
Overall a good experience, having to wait for it to be shipped from India was the only downside
Used the online chat function and order went through seamlessly. Very prompt delivery too and product looks very good quality!
Quality of product is superb and arrived much sooner than I was expecting. Overall a a amazing purchasing experience.
Very efficient and quicker turnaround than stated, product very much as expected and works very well
Clear vinyl pergola cover, good quality, will wait to see how it stands up to the elements
Overhaul very good prompt attention good packaging and prompt delivery
The website was easy to use, the follow up questions and advice were helpful and the products are good quality.
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date
Hi Kate, it brings us great joy to hear about your experience with us, and we look forward to hearing anything you have to say that will help us better since there is always room for improvement in terms of customer experience.