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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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Disappointed this company has a U.K web address but items are shipped from India.
Premium/Priorty shipping paid for but item arrived almost a week late having been stuck at customs at Stanstead Airport. I would not have purchased from this company had I known the goods were imported.
A shipping refund was given after pointing out my issue.
Easy to use website from start to finish. Product was delivered early which was a bonus. Good quality product and great service.
Highly recommend Cover & All
Ordered a cover an external cushion store.
It arrived in good time and was exactly what we were looking for.
Was very pleased with quality and service
Customer support was excellent, answered phone straight away and sorted out my request without charging extra
Delivered on time and well
Packaged
Good Service, prompt delivery. Had to contact customer service as product through tracking was heading for USA after arriving in Uk however product was turned around and was delivered 1 day ahead of quoted delivery.
Very intricate and detailed, especially the individual sorting my precise order out correctly. I am as pleased with your product aswell as your formative staff, first class.
Wasn't clear on extra details, applying logo to curtain was not straightforward at all? I hope you don't cock upmost order?
Very happy with the actual product. However - it is more than a bit curious that the order for a basic small square tarpaulin has to be packaged and then sent as a single item individually all the way from the depths of India. It seems counterintuitive that this should be part of an efficient business model in the bigger scheme of things. The less than exemplary score reflects my personal discomfort over this issue.
Always excellent service and they go above and beyond to ensure product is correctly fitted
Very helpful when queries where made by myself, they called me personally to arrange changes, very pleased with the great customer service.
Very easy to order, I was sent several proofs after making alterations Completed article
Better than expected very pleased.
Thanks
Hopefully it weathers well but looks great so far and no problems with ordering or delivery.
I received some questions regarding my product's measurements and liked the level of detailed checking before manufacturing the product. Thank you.
The quality of the product is good however the delivery aspect took a lot longer than I expected because it was held at customs for several days.
We weren't in when it was delivered but the driver put the package over the gate.
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date