On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Good quality covers and great service especially from the designers who check everything with you prior to manufacture. I have used them on a number of occasions and always excellent.
I chose the best quality material for the cover of my outdoor table and chairs and I'm very pleased with what I received.
Having previously purchased covers from Homebase or IKEA that have barely lasted a season, buying a better quality was my next step. From what I can see this cover is far superior in quality and manufacturing.
Good quality, easy to order arrived ahead of time, but did have 2 fastners that secure the bli nds at the bottom missing
Great experience- I really appreciated the design input, fast manufacturer and delivery, great quality.
Everything exceeded expectations.
Very positive, ordered them online at a fraction of the price they were elsewhere.
Absolutely amazing service and product is of great quality
Whilst the quality appears good, the size manufactured was 10cm short in both directions. I provided exact measurements fior 2m by 3m. Very disappointed to find it was not as I ordered.
Product seems spot on at first glance - time will tell about its longevity. A bit more expensive than I thought for what it is, especially saying they're manufactured in India. Delivery was pretty quick considering - it arrived a few days earlier than described. Decent experience overall: 8/10.
Ordered and received products in good time for the poor weather
From the ease of ordering and receiving the item promptly I am very pleased with my experience with Cover & All UK and wouldn't hesitate to use again.
My product didn't fit well but am happy still. My overall experience was good so I would recommend covers&all.
Thanks
Hi Monique, we are really sorry that you have to face this issue. We always make sure that our customers receive the product with the perfect fit but if there are any issues, we try our best to help wholeheartedly. For the cover as you are facing the issue with the size and the fit you can share the images of the cover with the fitting issue with our escalation team Feedback@coversandall.com, they will make sure to help you with the best resolution possible.
Faster than expected delivery, great communication, would use again.
Easy to use website, i was able to upload pictures. The pricing was transparent. Delivered within 2 weeks, well wrapped. Good heavy waterproof cover that fits well. It Could do with better ties atthe corners to ensure it is securely held in place.
Easy to use website, useful to be able to upload pictures
Ordered a cover. Abit of confusion over sizing as thought was a standard size but all sorted. Happy with goods and delivery.
Even more beautiful colour than I had expected. Easy purchase process. Speedy delivery
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date
Hi Tony, we understand that there was issue placing the order because of the discount code, we want to inform you that we have some terms and conditions for each coupon code, and you can check those on this link https://www.coversandall.co.uk/coupons. However, if there are any issues regarding that, you can contact our customer support which is available 24 x 7. Kindly rest assured with the quality we always make sure that each of our customer finds our product with great quality Our goal is to consistently exceed customer expectations by providing reliable products and an exemplary level of customer service.