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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Looks okay. We haven't fixed it yet. Good price and quick delivery.
Simple order process, but ultimately disappointing. The sample swatches were of poor quality
Design completed and they came back for further measurements and to check the design suited my preferences.
I ordered two custom-sized tarpaulin covers for a specific purpose. When they arrived, they were both bigger than I had ordered by a few inches. I took this up with Covers and All, but they said the covers were within a margin of error they consider acceptable. Unfortunately, I can't use them.
The cushion cover you made was spot on. Fitted the foam that I'd had pre cut perfectly. Dimensions were exact.
Not great. You don't supply a standard cover for the most popular base units Fiat and Peugeot? Amazing?
Hello, Keith. Thank you for taking the time to rate your purchase. We apologize for the inconvenience caused if the item you were searching for was unavailable. Although we have put in a lot of effort to source every standard product and make a custom cover for it, we haven't been able to do it for all of them yet. However, we are still capable of making custom covers for any product as long as you can provide its measurements, even if we don't list it on our website. If you can send us pictures or the manufacturer's information, our team will send you a price quote and guide you through the next steps.
I was sceptical about the low price and after ordering I found some damning reviews online.
However, from my personal experience, the service was excellent and the quality of the covers is amazing for the price. I would have liked a wider range of standard fabric colours but am happy with my choice.
What is disappointing is that after ordering, it was made clear that these products are made in India and that may explain the low price. This is not clear on the website as the company postcode is in East London. I would not have ordered them had I known there was a possibility they were made in poor working conditions. It could be that working conditions are absolutely fine but I am a little sceptical about this for the price.
Have used twice. Would happily use again. Clear website that's easy to use. Response online customer services.
Very pleased with my purchase of these covers, looked at quite a few other companies and I'm really glad I chose this one. Easy to order and well worth the money.
Very friendly customer service. Cushion cover fits perfectly. Thanks
All went very smoothly and I am delighted with the quality.
Good value
Excellent service from this supplier, the curtains were exactly what we ordered, with a speedy delivery service, would recommend this seller and their product to anyone. The product is good quality and great value for money. The curtains are hard wearing and look great in our gazebo.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Matthew. Thank you for bringing this matter to our attention. We apologize for any inconvenience caused by the product you received being larger than expected and if our team did not provide adequate assistance in resolving the issue. We would like to clarify that, as per our website, the product has a tolerance of +/- 1-2 inches during shipping. Upon reviewing the photos and video you provided, we confirmed that the product is within the size range specified on the website.
We understand that this situation does not meet your expectations, and we are committed to resolving the issue. To proceed with a satisfactory resolution, we have reached out to you via email to request a few additional details and have made our best offer possible. We value your business and hope to have the opportunity to rectify the situation for you.