On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Easy to order, delivered ahead of time and great product that looks good and very durable.
Very good service and was kept informed about delivery would use again item quality was very good
Easy size up the covers required, designer required more info and a quick photo solved the query.
Delivery information kept me informed and the chairs are all snug and dry without having to be put away after every use.
Thanks
Great prompt service and lovely product
Easy to measure and work out measurements and Great to be able to upload pictures
Good service from the agent and company as well as good delivery time
Great service and exactly as described. Item arrived earlier than expected.
I had a few problems with the size when enquiring as this is not stated when ordering. You have to upload photos of your car then place the order which took me about 2 weeks to figure out my fault. Over all very happy with the quality of this cover which is Duro pro Grey waterproof. It only has 1 clip in the centre to secure it to the car. Maybe it could do with more clips which secure it the wheels.
We are returning customers who have used the service twice previously and have been delighted with the quality and fit of our covers.
The team contacted us with a drawing to check specification.
I found the ordering really easy. Once I had checked the how to measure it all fell into place. However once that was done the rest was problematic. Customer Services (Complaints) were great but again the larger pillows which we changed to cushion covers still werent right. The smaller pillows were spot on.
Difficult to get a response but would probably use them again
Easy website to customise sizes. A little pricey but you get what you pay for IMO so no quibble about the quality! Pretty confident they will do the job in hand of protecting our chairs
More measurements were required before they could commence making the covers. The issue was overcome with extra photos and additional measurement.
OK, but some confusion regarding check-out.
Easy to order, arrived in time and well packaged. Good quality and fit, with nice surprise gift!
Arrived earlier than stated. Fits well and good quality.
Clear and easy ordering process. Delivered promptly. Good communication. End product was well made and a good fit,
Great company, excellent customer service, communications, fantastic value, would highly recommend.
Excellent, very pleased with our new cover. Excellent quality and easy to order.
Easy website to use great quality ad threat value compared to other websites
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rene, thank you for sharing the feedback. We really appreciate your patience here. We understand that you faced issue while making changes to the product. We would like to share that we always send a confirmation email after the order is placed and in that we have mentioned that if you want to make any changes to the product you can contact us within two hours of placing the order via call/chat. We are sorry that we didn't call you back and to resolve this we have emailed you the resolution. Kindly check and let us know. Our goal is to consistently exceed customer expectations by providing reliable products and an exemplary level of customer service.