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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Really good cover that fits perfectly and is of high quality. I'm delighted and a good price too. Shipped to Italy and arrived quickly.
Order Number CUK*******301
I have tried installing the Sun Shade Sails today and find that they are too small.
I have checked once again the dimensions given on the order and these are correct but all three sails are too small and cannot reach as required, falling short by at least 6" even with the adjustable accessory at its maximum length.
I suspect that the problem lies in the amount you reduce the sails due to the accessories. I read on your website that with accessories the diagonal length of the sunshade sail will be reduced by 16.5" from each corner to compensate for the required accessories. This would give a total reduction of 33" that clearly is far too much as each fixing point and adjustable accessory measure at its maximum extension only 14". I would suggest that for the sails to be correct then a reduction of the diagonal of 16.5" overall is more than sufficient and indeed 14" overall would be perfectly adequate.
I would suggest that the adjustable fitting should not be at its maximum extension but around the mid point so allowing adjustment in either direction for fitting.
The outcome is that the shades are useless to me. Could you please arrange for larger replacement shades to be made of similar specification asap.
I have yet to receive a response to my email notifying you of this problem.
Fast service and quality product. Looks great and is fully waterproof
Excellent bench seat cover to keep in our beach hut. Very pleased with product
Product arrived promptly with no issues. Good quality. Thanks.
I ordered this for my garden and it was well made and it's protecting my garden furniture. Very happy with it.
Very good service. High quality product delivered in timely fashion. The cover fits my fire pit perfectly.
Overall very good, no need for a call, Chat service works very well and covers arrived early
No real problems, would have been nice to have been informed how long the delivery would take.
Worst customer service, refusing my legal right to a refund. Ignoring their own policies that are stated on the website. 90 day guarantee is a farce, all lies. Terrible experience, will never buy from here again
Hi Josh, we sincerely apologize that our service does not meet your expectations. Upon checking the order details, we have manufactured the product same as per the received order details. As we can see that, you have ordered the standard size cover, which might not fit well with your actual product. However, we do provide the custom covers option on the website. Customer can order the same as per their requirements. Moreover, to validate the issue, our team has asked for the require details. Once they will receive the same, they will check and provide you the best possible resolution on that.
Our two Labradors love their new, custom made bed. It fits the space perfectly and our boys love it. The best thing is that dribble marks can be sponged away. Fantastic.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Raymond, we are sorry to note your disappointment with the product received and apologize that our service does not meet your expectations. We at Covers&All always work forward to offer the product same as per the provided dimensions and mentioned instructions on the website. This is very unfortunate that you have faced an issue. However, as you have shared your feedback with us, we have passed the same to the concerned team. They will contact you soon to provide the best possible resolution on the same.