On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Really good service during the design of this bespoke cover (which took a couple of design iterations to make sure it was absolutely right). The quality of the end product seems excellent. Highly recommended.
Despite giving accurate dims the cover does not fit and there was no way of contacting the company to discuss or ask for help and assistance. I wouldn't reccoment using this company because of this.
Ordered and received promptly, they are perfect for the job.
Had several online interaction with the designers of my custom made cover to ensure measurements correct. Lesson I learnt that it is definitely worth uploading several views of your item from different angles (when originally I had only sent them one). This prompted good questions on my original measurements, and subsequently additional measurements were needed because of the undulating slopes of the bench sides. Impressed with result - thank you!
Kept upto date at all times, easy to order, good choice of fabric colours. Good delivery
Hi Elizabeth, thank you very much for taking the time to recognize our work. Your gratitude confirms that we are on the right track and inspires us to continue providing the best products, and services. Our mission is to constantly surpass customer expectations by offering dependable products and exceptional customer service.
Good quality product. Took a few weeks to arrive, but worth it
No problems quick delivery good communication Excellent service many thanks
Very easy from loading size information to web page product was delivered in the time scale i wanted very happy with product i would highly recomend this company to you all
Ordering procedure is straightforward and choice of fabrics seem good.
Payment pages were down when I first tried to order, tried different browsers and nothing worked
Hi Paul, we are sorry to learn about the payment issues that you faced when placing the order. We have checked the details, regrettably, we were unable to find any issues. In case you face such issues in the future, may we request you to share a short video showing the issues so we can have those checked and resolved at the earliest? You may share the same at sales@coversandall.co.uk.
Easy to Order, Custom cover for my pizza oven, good quality and fits perfectly, good value too. Recommended
Easy ordering - good price and fantastic to be able to add a zipper in the place I wanted one - very impressed. You still need to order foam inserts as it is just the cover but I will certainly come back when my other cushions need replacement covers..
Very good layout and very eye catching with all products a extra length ov ties would make it a greater product and a much better finish
Measured my chimenea, put details on the website and a week later we had a lovely new cover that fitted perfectly.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Lauren. Thank you for bringing the issue to our attention. We apologize for the inconvenience caused by the cover not fitting despite providing accurate measurements. We would like to assure you that we manufactured the cover with great care, following the dimensions you provided and in accordance with the design stated on our website. We understand that, despite our efforts to ensure a custom fit, there can be situations where the cover may not fit due to various reasons.
However, please be assured that we are fully committed to resolving this issue for you. We kindly request that you take photos clearly showing the measurement discrepancy and raise a ticket through your account. Our team will promptly review your case and provide a resolution with the utmost urgency.
Thank you for your understanding and cooperation.