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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Excellent would recommend! Very happy with my cushion cover.
Ordering was easy and the company were in contact to ensure that the sizing was correct.
The covers are great quality and we are very pleased with them.
Expected cushion covers not to fit (mainly due to my measuring skills) but they're great and exactly what I needed to refresh the mouldy old outdoor furniture!
Website allowed me to order a product that could not be produced!
At all contact points communications were awful and we had to work out how to fit with no instructions!
I am unable to give a review other than the cover I had waited several weeks for, was utterly unacceptable. I was so very disappointed the sizes I had given were from where I bought the chair I know to be correct. This cover would not cover be able to cover a small foot stool.
Hello, Jacqui. We apologize for the inconvenience caused. After conducting a thorough investigation into the issue, we found that you had previously engaged in an online chat where you shared the dimensions for the product. Our team then suggested that you place the order online. However, when the order was placed, the measurements were left as default, and no additional measurements were provided for the product. As a result, we fabricated the cover according to the default measurements. The cover you received is exactly as ordered and in line with the specified measurements at the time of placing the order. Unfortunately, once an order is placed, we no longer have access to any previous communications. However, our website offers the option to upload a photo and provide measurements based on the product dimensions. We understand that you have raised a complaint, but our team has not yet had the opportunity to address it. We have escalated the issue to the relevant team, and they will provide an update as soon as possible.
Made to measure cushion covers, I had spare memory foam and it fits nicely
Better than I expected. Throughout the ordering process the company kept in touch and asked me to check the measurements. I cannot fault my experience with Cover & All. I would have no hesitation in recommending to
My friends.
Brilliant product! Fits my garden stove perfectly!
My cover was a custom shape and took quite a lot of measurements that the design team helped with.
The price went up a little at the end due to a change I made
Great service. Queried my initial measurements which were incorrect. The cover is good quality, well made and meets design requirements. Overall very happy
Excellent service. Came all the way from India, through France and only got delayed when it reached l
GB!
Great quality. Just what I was looking for.
Fairly simple. Would like to have had the option of a sample.
Good quality materials and workmanship and very quick delivery. Highly recommended. Thank you
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Mike. We appreciate you bringing this matter to our attention, and we apologize for any inconvenience caused. Typically, the user guide is included with the product. We sincerely apologize if you did not receive it with your order, and we understand that seeking assistance through the chat with customer support has not been helpful. If you haven't had a chance to install your product yet, we recommend watching the available video tutorial, which should provide guidance on the installation process. https://www.youtube.com/watch?v=1zUIvJPNznw