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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Great product, I ordered and requested custom sizes and places for eyelets. The design team contacted me with illustrations and measurements, checking I was happy, before proceeding with production. Excellent service, from start to finish.
No issues with my order, would recommend to others. Great customer experience and service.
Easy to order, all covers fitted well very pleased
Our biggest problem we paid extra for a delivery date oy to be told, that due to it being delivered from abroad they could not deliver it on time.
So far so good. Why do I have to write 50 characters when I don't want too.
None of the 3 items fit my furniture
They put far too much extra onto measurements to allow for putting on chair/ table
No point in contacting them as they are made abroad so they are not about to alter them
Will not be ordering from them for my outdoor loungers!
The replacement pagola cover is first rate. From the online order to the phone call to discuss measurements and manufacturing details. A quality product. From finalizing the order to finished product delivery in less than 10 days. Completely satisfied.
Very Good, fitted well and made well also delivered on the date and time requested
Unlike my prevous screen purchase from you which broke, I was not told you wouldn't subtract 16" from the waterproof one, so it is far to big for the area, and of no use to me...
Hi Michael, we are sorry to note your disappointment with the product received. As per your concern, we have provided the "How to Measure?" instruction on the website product page. We have mentioned that in case of no additional accessories, the length and width of the sunshade sails will remain the same if you opt for sunshade sails without curves. Upon checking the order details, we can see that you have not purchased the accessories with your order, and we have shipped out the product same as per the order dimensions and website How to Measure instructions. Furthermore, if customer has any specific comment or instructions then they can mention the same into the "Any special request for us?" box while placing an order. Unfortunately, we have not received the same. If you have any other concerns, please feel free to contact our customer support team via call or chat.
It was easy to customize the design and the cover has been constructed very accurately
Excellent quality and arrived sooner than expected
Measured the table and noted they added a bit more which made sense.
Easy ordering process.
Can't complain about the lead time for a custom made product but maybe a progress update and estimated time to complete would add value.
Arrived well packaged and fitted perfectly.
Hi Gary, thank you for taking the time to acknowledge our efforts. Your appreciation tells us we are doing something right and encourages us to keep offering the right options, products, and services. Furthermore, the delivery date and order process will depend upon the shipping method you choose while placing an order. As we can see that you have selected the standard ground shipping method and the product has been delivered on time. However, as your feedback is important to us, we have passed the same to the concerned team to make the customer experience better. We are glad to know that you are happy with the received product. We look forward to delighting you again with your next order!
Easy to use website. Prices were visible as the order was changed. Items arrived early
From start to finish very good. Only very small issue was a lack of updates on the delivery windoW when in the UK.
Great quality products and delivery. Really pleased with all purchases and follow up
Hassle free ordering with covers & all would probably use them again in the future
Fits perfectly, arrived on time, excellent quality. Would buy other products
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jill, we are sorry to note your disappointment with the product received. We at Covers&All always look forward to offering the customized covers, same as per the order details. Upon checking the details, the order has been processed, same as per the received dimensions with the standard leeway as mentioned on the website. This is very unfortunate that you have faced an issue. Furthermore, if customers face any such issue, they can contact us at feedback@coversandall.com and we will provide the resolution, if there will be any error on our end. However, as you have shared your feedback with us, we have passed the same to the respective team. They will contact you soon to investigate the issue and provide the best possible resolution. Moreover, all our covers are manufactured in India and the same is mentioned on the website.