On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Excellent service at a very competitive price. Product arrived ahead of schedule and was manufactured from good quality materials, easy to install and looks great on top of my pergola. No complaints at all.
Obviously you don't talk to anyone, but the design team made sure I was happy with the dimensions a few times. The product is great quality and arrived quicker than expected
Poor comms, foreign contacts, made in india, long delay. Once arrived, decent thickness, time will tell if the stiching is up to it.
Excellent quality product perfect fit. Easy to order on the website as not a standard shape.
Very easy to use website, pleased with cover, very strong and fits well
Like the chair covers you made for us recently, the table cover fits perfectly. Thank you for your attention to detail and to getting the measurements just right.
Just what i was after. Very clear guidance from staff on dimensions required and mock up drawings provided before manufacture
Very pleased with the shopping experience and the quality of the product. The order requested grommets 6 inches apart, however the delivered product came with grommets 12 inches apart despite commenting on the grommets discrepancy at the design plan stage. That said the product provided will work in an acceptable manner.
Very good website in first place to view and order what you wanted. Ordered, paid and delivery very quick. The goods arrived in vacuum pack bags and soon took shape. All in all I am really pleased especially as the zip has sewn cover over it, didn't expect that for the price. Well done.
Really high quality, well made, perfect fit. Great customer experience - the team checked in and suggested a few changes having seen the photo which made it much better
Really informative site and easy ordering.
Tough material, feels like it will withstand the weather.
Second time purchasing from them. Really happy with the item/ measurements and quality that I have received
I've had a good experience with Cover & All, will most certainly re order
Well made, quick delivery and at a very reasonable price. I will be using you again.
I rang initially to talk with someone re the sizing/cost etc and the person was very helpful. They did take a while to come but I was kept informed and given a delivery date on both orders.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Gavin,
We empathize with the challenges you've encountered throughout the delivery process, interactions with foreign contacts, inquiries about product origin, and communication aspects. As an organization committed to delivering superior quality products and ensuring an exceptional customer journey, we recognize the significance of continuous enhancement. Your valuable feedback has been thoughtfully received and has been disseminated amongst our dedicated team.
We are pleased to hear that you are content with the product and its fitting. Our utmost aspiration is not only to meet but to surpass your expectations. With this in mind, we eagerly anticipate that our product will indeed exceed the benchmarks you have set.
Thank you for your patronage and for affording us the opportunity to serve you. If there is anything else you require or wish to discuss, please don't hesitate to reach out.
Best regards,