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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Superb quality and perfect fit, looks great and very impressed with the speed of delivery
Typed on the chat option to make sure my order was correct. Robot/person was extremely helpful
No Problems with the swatch. I am considering the next step before I place an order,
We ordered a sample to see if we could use it as a mesh door but I didnt order it with the eylets in for the post
Clear web site easily navigated and plenty of information. Good quality product
Clear web site easily navigated and plenty of information.
Easy to use web site with wide range of options available
Fabulous cover - perfect fit - very strong and good quality
The custom designed cover was excellent. The overall experience was horrendous given the time it took to receive the item. There was also numerous attempts to get what I want and the process was so long winded. I didn't like the daily advertising either.
Greetings, Alan. We sincerely appreciate your favorable feedback regarding our product. We regret any delay in its delivery and acknowledge the areas where you believe enhancements are warranted. At our core, we highly value customer input, as it assists us in refining both our services and the overall customer journey. Your comments have been duly recorded and shared with our team. We extend our gratitude for highlighting this matter for us.
Very happy with product great colour match the grey matcha all out furniture in the garden
Easy to navigate website and great to have the option of various sizes available. Delivery was within the timescale given and product arrived well packaged
The design team are very diligent about measurements
Positive experience- quick turnaround excellent quality - has given sofa new leases of life
Really pleased with my order. It arrived quickly and is the perfect size
Ordering was easy. Delivery did take a long time but they did deliver within the time they said
Amazing covers quality and fit was perfect Fast delivery as they came from India we were kept informed through the whole process.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Timothy,
Thank you for taking the time to share your feedback with us. We're glad to hear that you found our services to be very good overall. We apologize for any confusion that may have arisen due to the mix-up with another company with a similar name. We understand that situations like these can be frustrating, but we're pleased that we were able to sort it out in the end.
Your experience matters to us, and we appreciate your understanding as we work to continuously improve our processes to prevent such mix-ups in the future. If you have any further concerns or questions, please don't hesitate to reach out to our customer support team. We value your business and hope to have the opportunity to serve you better in the future.
Thank you once again for choosing Covers & All. We look forward to providing you with a smoother and more seamless experience next time.
Best regards,